Post by: Boothy on November 10, 2010, 07:54:54 pm
But sod it. I for one am fed up with VW just bullying there way out of warranty work and offering crap service to people who live for there cars, care for them and lavish countless thousands keeping them perfect.
My Gripe.
Rust seems to be quite a common issue on the MK5 as I’m sure many people will be aware due to the various threads that have been posted.
I’ve had a flick through some of the various threads using the search function and it also seems pretty common that although VW offer a 12 year body they more often than not wriggle out of honouring this warranty.
Having read some of the threads it also seems that quite a few people have suggested that we all get our heads together and fight VW to get what we deserve – a free, quality repair of the area that has rusted due to a manufacturing defect.
How we go about this I’m not entirely sure but I’m sure, with the backing of other members and forums we can think of something substantial to get under the skin of VW.
Surely if we can compile a document with peoples issues regarding rust and VW’s lack of responsibility are argument will carry more punch. Surely if we contact the car magazines and the papers somebody will take an interest and surely if loads of disgruntled VW owners turn up on there door they will have to listen to our issues and do something about it. Bad press means bad business and that’s about the only place we can hit them I think.
There’s no point in going any further if everyone thinks I’m talking out my a*se so the first port of call is to find out who’d be interested in pulling something like this together. I’ve done a poll at the top to gauge whether there’s genuine interest and to get an idea about the actual number of people affected.
I’m also going to run this on some other forums too (links below). If anyone knows of any other UK based VW forums let me know and I'll do it on there too.
Thanks for reading.
Boothy :rolleye:
http://uk-mkivs.net/forums/p/387839/2645959.aspx
http://www.golfgtiforum.co.uk/index.php?board=2.0
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi614.photobucket.com%2Falbums%2Ftt224%2FBOOTHMEISTER%2Fa64fdf47-1-1.jpg&hash=c903b64320f6a3ff35bbc80cda32809c85456b07)
....and its also worth checking around the rear badge as I've found some paint bubbling there too :sad1:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi614.photobucket.com%2Falbums%2Ftt224%2FBOOTHMEISTER%2FIMG_0052-2.jpg&hash=aa0df7e43f60da68a264953f9baa88702d66e469)
Post by: stealthwolf on November 10, 2010, 08:03:54 pm
DOI: No rust issues.
Post by: markymark on November 10, 2010, 08:11:02 pm
Post by: Boothy on November 10, 2010, 08:14:10 pm
I dont have any rust issues with my car but you get my support! I too have heard about others owners being fobbed off by VW who have had a genuine claim! :angry015:
Tick the interested vote up top mate if you fancy it :happy2:
Post by: markymark on November 10, 2010, 08:14:49 pm
Done! :happy2:I dont have any rust issues with my car but you get my support! I too have heard about others owners being fobbed off by VW who have had a genuine claim! :angry015:
Tick the interested vote up top mate if you fancy it :happy2:
Post by: ub7rm on November 10, 2010, 09:53:20 pm
I would be happy to add any support I can to this as a rusting 5 year old car in this day and age is not on, far less on a brand that sells itself on build quality and even worse that they wriggle out of any legitimate claims on the warranty they offer.
Good on yer :happy2:
Post by: v2brett on November 10, 2010, 10:23:11 pm
Post by: cmdrfire on November 10, 2010, 11:34:20 pm
Post by: Snoopy on November 12, 2010, 03:11:59 pm
We have a 54plate SEAT mk4 Ibiza that has rust in the same place that the mk5 golfs suffer.
Post by: theo on November 12, 2010, 06:06:45 pm
Post by: VWKD on November 12, 2010, 08:08:43 pm
Post by: Boothy on November 12, 2010, 08:14:46 pm
Post by: G4V VW on November 13, 2010, 05:10:01 pm
The last paint job they did under warranty on my car was shocking and it went back many times. So its a dilema cos if VW say yes to the warranty repair would i want them to repair it anyway. :fighting:
Post by: v2brett on November 13, 2010, 05:23:33 pm
The rust seems to be showin quite fast on mark 5's tho
Post by: Snoopy on November 13, 2010, 06:53:57 pm
im think this same problem effects mark 4's too and its due to a piece of foam/sponge behind the top of the wing which holds dirt and moisture, thus causing the rust and paint bubbling.Thats interesting as the mk6 has an extra bit of foam of the same type thats were your on about but this bit is on the a-pillar and i think its a rust trap waiting to happen myself. As mines always full of water even when the cars not been outside or near water for over 2 weeks or more as shown in my post on the mk6 forum.
The rust seems to be showin quite fast on mark 5's tho
http://www.mk6golfgti.co.uk/forum/index.php/topic,104.0.html
Post by: v2brett on November 13, 2010, 08:24:50 pm
im think this same problem effects mark 4's too and its due to a piece of foam/sponge behind the top of the wing which holds dirt and moisture, thus causing the rust and paint bubbling.Thats interesting as the mk6 has an extra bit of foam of the same type thats were your on about but this bit is on the a-pillar and i think its a rust trap waiting to happen myself. As mines always full of water even when the cars not been outside or near water for over 2 weeks or more as shown in my post on the mk6 forum.
The rust seems to be showin quite fast on mark 5's tho
http://www.mk6golfgti.co.uk/forum/index.php/topic,104.0.html
yeah that does look like the same thing waiting to happen, i read of this happening to loads of mk4`s (even happened to my dads) and now the exact same things effecting the mk5`s.
does the mk6 have the piece of foam at the top of the wing too? i thought vw might have got onto this by now and come up with a solution
Post by: Snoopy on November 14, 2010, 02:04:45 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi23.photobucket.com%2Falbums%2Fb361%2Fflogitg%2FAudioNetPhoto%2FMK6%2520Golf%2FDSC00601.jpg&hash=873bd890ffb7ec79a867458197f55dbdfae95664)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi23.photobucket.com%2Falbums%2Fb361%2Fflogitg%2FAudioNetPhoto%2FMK6%2520Golf%2FDSC00602.jpg&hash=2c58fe551a7358a09836b4b4f7d17ea4a1a8d3ec)
I think its time to find a waterproofing spray to cover these with, similar to what you use on tents and caravan awnings so that they do not soak up the water/dirt.
They should have been made from closed cell foam in the first place :mad:
Post by: no golf clubs at all on November 15, 2010, 02:17:44 pm
What should I do? Visit VW and ask to see their Warranty person in the first instance, My car is a September 05 (55) reg, havent noticed any other rust anywhere else (yet :scared:)
Post by: Boothy on November 15, 2010, 02:54:55 pm
I noticed today, whilst at the tyre fitters that at the top of both arches there is some very slight bubbling...clearly an indication of some rusting condition around the top of the arches.
What should I do? Visit VW and ask to see their Warranty person in the first instance, My car is a September 05 (55) reg, havent noticed any other rust anywhere else (yet :scared:)
You need to attend a VW dealers that has a body shop or ring your local dealer who can advise were the closest one is :happy2:
Post by: Richn83 on November 15, 2010, 03:18:50 pm
Snoopy, very interesting about the sponge on the mk6, that area on my mk5 had a massive collection of leave and other detritus, I tracked it back to the ventilation vents at the base of the windscreen, where I found another large collection of leaves and grime, to clean it up properly you need either really small hands or to remove the wiper and plastic strip at the base of the windscreen. :sick:
Post by: Boothy on November 15, 2010, 04:25:53 pm
Boothy, some pictures of the offending rusting area might help to direct people where to inspect on there own cars, they might be located elsewhere in the threads you talk about maybe even a guide of where needs to be inspected to pick up on this issue early doors potentially before exterior paint bubbles.
The problem is that the rust just doesn't come out in a photo because it just looks like slightly blistered paint. It would probably be easier to photograph the rust from with wheel arch its self but I just don't have the time or kit to start removing the arch liner etc. Sorry :sad1:
I have included a couple of photos pin pointing where the rust tends to be most common in the original post :happy2: . I would say its also worth checking around the rear boot badge as I've just found some there too.
Post by: G4V VW on November 15, 2010, 07:32:57 pm
Boothy, some pictures of the offending rusting area might help to direct people where to inspect on there own cars, they might be located elsewhere in the threads you talk about maybe even a guide of where needs to be inspected to pick up on this issue early doors potentially before exterior paint bubbles.
The problem is that the rust just doesn't come out in a photo because it just looks like slightly blistered paint. It would probably be easier to photograph the rust from with wheel arch its self but I just don't have the time or kit to start removing the arch liner etc. Sorry :sad1:
I have included a couple of photos pin pointing where the rust tends to be most common in the original post :happy2: . I would say its also worth checking around the rear boot badge as I've just found some there too.
Thats exactly like mine, they are about 2 inches in length though on mine, on both wings!!
Post by: Boothy on November 15, 2010, 07:50:41 pm
Post by: G4V VW on November 15, 2010, 08:46:46 pm
I would advise that you, along with the others who are yet to visit the dealers about there rust to do so as soon as. This is the perfect opportunity to get it sorted should they refuse to honour the warranty and if we are really gonna try fight them they'll want to know its at least been refused first. :happy2:
Very true mate, going to go at the weekend as im working away in the week. I'm pretty sure they will refuse it as from experience they always seem to :fighting:
Post by: theo on November 22, 2010, 11:31:13 am
Post by: Boothy on November 22, 2010, 01:58:10 pm
Post by: Boothy on November 24, 2010, 12:32:05 pm
What we need now is an accurate number of willing participants. I know plenty of people have voted but we have 29 interested people with 39 total votes yet no non-interested. I enabled the poll for two votes so some might have only ticked one box and missed the interested box not realising. Please re check anecdote submit you interested vote has been submitted.
What I initially suggest is an email to the VW boss as this has worked for others and maybe post a copy on here for people to use? Prior to this I am going to contact watch dog and also contact some of the papers to see if they would be interested in covering some sort of multi forum meet at head office.
Please let me know what you think and any other suggestions that you feel would be effective.
Post by: G4V VW on November 24, 2010, 08:26:02 pm
Have you done the arch liner mod and thats what they are on about? I only ask because i havnt been able to take mine to the bodyshop yet and prob wont be this weekend but the following :sad1:
Post by: Boothy on November 25, 2010, 07:26:21 am
Post by: no golf clubs at all on November 25, 2010, 07:44:45 am
Post by: ub7rm on November 25, 2010, 07:54:23 am
Post by: no golf clubs at all on November 25, 2010, 08:13:50 am
I was considering a mk6 gti as a next car too...what a shame that they ride rough shod over loyal customers like this.
If I go now as a specific warranty claim then they will deny it, however if I have had two consecutive services by vw I guess in some way i do stand a chance of calling them for it....i.e. if they say that the body inspection would have picked it up then it would be more difficult for them to stand by that statement if they have allegedly completed two of these thorough and in depth inspections....(wankers).
Post by: rusty mk5 on December 04, 2010, 06:09:32 pm
Just got my 55 plate Golf GTi back from Huddersfield VW today, having had both front wings stripped & refinished under warranty as they had blistered.
Initially, my claim for repair under warranty was rejected, unhappy with this decision, I subsequently contacted VW customer services to see if they could help.
Upon describing the situation with my car, purchase privately April 2010 but with FVWSH I was advised that my appeal would probably be rejected as I, personally, had not spent money with VW on the car as I had not generated any 'goodwill'.
However, I pointed out that whilst I haven't had the car serviced during my ownership (it hasn't been due), I have had other repair work done by VW (new condensor and repair to bonnet catch), therefore, in my opinion I had built up 'goodwill'. I'm not sure if it was this that did the trick, but....
A few days later I got the call to say the cost of repairs would be met 100%.
So, I'm happy with the car again, and I thought I should put up a post describing my experience that might help others.
Best regards,
Gary
Post by: Boothy on December 06, 2010, 08:49:11 am
Post by: RedRobin on February 07, 2011, 10:50:55 pm
I now have a similar problem with both my front wheel arches. I'll be speaking to my VW dealer whose affiliated accident repair centre has already quoted for putting it right and then can report here.
Post by: G4V VW on February 07, 2011, 11:01:23 pm
Gav
Post by: RedRobin on February 07, 2011, 11:15:13 pm
Mine are very bad now but im not going to bother with VW cos ive had enough of them, they will find a way of getting out of it. Anyone know what sort of price i'll be looking at to get this sorted. Looks like two new wings plus spray and fit?
Gav
....£388 incl 20% vat and £117 materials to repair and repaint both front wings. < VW dealer price.
Post by: G4V VW on February 10, 2011, 10:03:29 pm
Mine are very bad now but im not going to bother with VW cos ive had enough of them, they will find a way of getting out of it. Anyone know what sort of price i'll be looking at to get this sorted. Looks like two new wings plus spray and fit?
Gav
....£388 incl 20% vat and £117 materials to repair and repaint both front wings. < VW dealer price.
Cheers RR, looks like i better get saving :sad1:
Post by: RedRobin on February 10, 2011, 10:57:13 pm
^ I didn't realise I'd be in the pic.. I had to hold the camera upside down and remotely to get a shot.
Somehow I doubt that VW would repair my paintwork under warranty.
Post by: Top Cat on February 10, 2011, 10:59:51 pm
Post by: RedRobin on February 10, 2011, 11:11:03 pm
Get some carbon jobbies Robin and be done. You dont normally need a excuse for carbon, but you have one here. :happy2: Great pic as well. :laugh:
....Gosh! That didn't take you long to see my post. It's only a great pic by complete accident :laugh:
I don't need you to encourage me to spend more money on modding my 5.5 year old car! It is tempting to leave it to get worse and then be forced against my will, dragged kicking and screaming, to get carbon wings.
I would want to do what Danish Jake did and leave some small amount of carbon showing. The .:R logo would match my Recaro's.
Carbon wings or Leica X-1 camera?.... It's a tough choice.
Post by: cmdrfire on February 10, 2011, 11:12:08 pm
...but the x1 will be a good toy for you as well Robin... and those wings will last for a while longer...
Post by: Top Cat on February 10, 2011, 11:19:52 pm
Get some carbon jobbies Robin and be done. You dont normally need a excuse for carbon, but you have one here. :happy2: Great pic as well. :laugh:
....Gosh! That didn't take you long to see my post. It's only a great pic by complete accident :laugh:
I don't need you to encourage me to spend more money on modding my 5.5 year old car! It is tempting to leave it to get worse and then be forced against my will, dragged kicking and screaming, to get carbon wings.
I would want to do what Danish Jake did and leave some small amount of carbon showing. The .:R logo would match my Recaro's.
Carbon wings or Leica X-1 camera?.... It's a tough choice.
Its got to be new Wings :happy2: the camera can wait, imagine how unhappy your car is right now dealing with rusty wings. Remember beauty is not just skin deep. Some new wings and she will be happy once more.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Ftomashandmilly%2FDaft_stuff%2FimagesqtbnANd9GcSb8FF33HETyUv-JWqD83pEKJ5dt_Kv3iTtHzNp6nMotcXybh_nIaLwt9VRxQ.jpg&hash=53daa8d5d32f4f651a77c74707f957810bc0590a)
And yes i have been on the cider tonight. :wink:
Post by: RedRobin on February 10, 2011, 11:20:32 pm
I'm gonna get carbon wings for my mk5 eventually, I've decided.
...but the x1 will be a good toy for you as well Robin... and those wings will last for a while longer...
....Don't you start!
So, from a small amount of paint lifting which is out of sight, I'm now in the space of 10 minutes suddenly looking at spending on a Leica camera AND a pair of carbon wings! Don't you just love this forum!
But yes, I reckon those wings should last a bit longer. I don't want them to get beyond repair though..... Do I?
Post by: RedRobin on February 10, 2011, 11:25:13 pm
Its got to be new Wings :happy2: the camera can wait, imagine how unhappy your car is right now dealing with rusty wings. Remember beauty is not just skin deep. Some new wings and she will be happy once more.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Ftomashandmilly%2FDaft_stuff%2FimagesqtbnANd9GcSb8FF33HETyUv-JWqD83pEKJ5dt_Kv3iTtHzNp6nMotcXybh_nIaLwt9VRxQ.jpg&hash=53daa8d5d32f4f651a77c74707f957810bc0590a)
And yes i have been on the cider tonight. :wink:
....That's cool. Cider suits you - You're nice and mellow tonight. :drinking:
Funny, I've only recently seen the Cars movie and absolutely loved it. It made me realise why I felt so emotionally attached to my car and that I wasn't alone :grin:
Post by: Snoopy on February 12, 2011, 12:25:32 pm
Why not DIY clean it down to bare metal, paint it then waxoyl it, that way it won't spreed onto the outside of the wings were it will really bug you. Either that or find somone with a bead spot blaster and blast that bit to get all the rust out then paint it, as its in the arch it does not have to be perfect but imo anything is better than just leaving it to spread.
Post by: RedRobin on February 12, 2011, 02:01:15 pm
Good idea :drinking:
I'm in the process of talking to a friend of a friend who is a friend of a professional who does 'private' work and is reputed to be very good :happy2:
Post by: RedRobin on February 15, 2011, 03:57:11 pm
I popped by my friendly VW dealer yesterday and they said they'd always help me if they could but my wheel arches aren't rusting and it's a paint problem. Rust has a 12 year warranty and paint issues only have 3 years. As they would have to provide photographic evidence to VW UK we couldn't realistically hide the fact that my arches are mildly modified. To be honest, it's what I was expecting and there's no point in feeling down about it.
Post by: Gtiain on February 18, 2011, 09:57:07 am
And finally it looks like it's being caused by friction between the door and the sill if this makes sense, there's Rubbing marks as well as the rust. Has anyone encountered a similar problem? Thanks for your help guys
Post by: hellotherejack on February 18, 2011, 07:41:04 pm
ive just noticed a small rust patch and paint blisters on the wheel arch.
Im taking this to the local VW dealership tomorrow as pair their instruction where their "warrenty" guy will check it over.
assuming the worst im going to write to watchdog and the local sunday newpaper "The Judge @ The Sunday Post"
where are we on the vote for this? i have read that some cars have been repaired under warrenty and many not.
anyone in the Glasgow area had any or got any useful advice?
cheers
Post by: golfman on February 18, 2011, 07:58:53 pm
one on the top of the passenger side wheel arch and the other bit between the rear bumper and the drivers rear door!!
took it to my local audi dealers as vw does not have a body shop anymore :stupid:
the one at the back the guy from audi took photos and sent them to vw uk for a yeh or ney(still waiting to hear back)
then he told me to take the car down to vw as he said that the one on the wheel arch was a mechanical failure as the wheel arch liner has been rubbing against the paint,and said i should ask for a goodwill gesture as i have been going there for everything done on the car,anyway i went down to vw and the guy took photos and sent them to vw uk.
then i phoned vw to find out if there had been a decision and was told the guy that deals with the warranty was finished for the day so he would get him to phone me the next day,then amazingly i got a phone call ten mins later telling me that vw uk said no goodwill and they would not fix it BECAUSE......
my second service was 2 months too late even though i still went there and got it done :mad:
so they were trying to tell me that if i had got my second service done at the correct time i would have no rust :mad: (iv'e never heard so much sh*te in all my life)
so i have complained to vw uk and they have put my case on record and now someone is dealing with it so fingers crossed(if its still no then the letter will be next)
rant over
scott :popcornsoda:
Post by: Boothy on February 19, 2011, 02:13:22 pm
Post by: Boothy on March 04, 2011, 04:42:21 pm
Dear Mr. Craft.
It is with great regret that I write this letter for your attention but I really am sickened by Volkswagen and your dealerships.
I have been driving for many years now and have been an avid lover or cars for even longer. Throughout this time I have owned many cars of varying ages ranging from twenty year old to three years old and all have been cared for and looked after like any true petrol head would.
In December 2008 I can my search for a Mk5 Golf GTI for a number of reasons including reliability, build quality and the fact that it is rated as being the best hot hatch since Volkswagen released the Mk2 Golf GTI. Not too mention that in my opinion it is by far and away the best looking hot hatch of its time.
All of my cars including my GTI are lavishly cared for and my GTI is hand washed weekly without compromise and is then treated to a full polish and wax, by hand.
I must have over £200 pounds worth of car wax alone which I hope goes someway to assuring you that my car is extremely well looked after.
I am also a member of quite a few VAG owners clubs as well as a number of detailing enthusiast websites.
After many months of searching for an example that had been cared for already I eventually located a 2005 Mk5 Golf GTI in Tornado red with many of the extras.
I was overjoyed with my purchase of what I though was going to be a reliable car but I was soon to be disappointed.
The first problem was the diverter valve which failed and was replaced at a cost of £100 pound. I am aware from speaking to many, many like minded Golf owners that this is a well known fault on and the valve has been updated by VW since.
The second and more significant fault occurred around July 2010 and compromised a total failure of the air-conditioning unit. This set me back nearly £200 pound to find out that it required a further £800 pound to have the entire compressor replaced. Again, information regarding the unreliability of the air-conditioning compressors can be found in abundance with a quick search on Google.
The service manager however agreed to a small gesture of good will which resulted in securing the work with them and I have to say he has been one of only two members of staff at the dealership who have been polite.
Throughout the three months it took your Wakefield dealership to get the required part in I was never informed about the progress of the order. Instead I was quoted ridiculous things such as “a 13% chance of delivery on such a date”. I ask you. What is the point of quoting such unhelpful and needless figures? What I found most annoying was the patronising condescending tone of the service staff at that dealership. After getting nowhere over the telephone I attended at the dealership to discuss the matter further and was left stood watching the only member of service staff conduct her own personal telephone call, chewing gum whilst I stood waiting patiently. I am not able to remember the exact conversation due to the length of time since the incident but remember hearing a conversation that you would not have with a customer.
When the member of staff finally decided to tend to my query I was made to feel belittled by them. All she could do was give me sarcastic and unhelpful advice and gave the impression that she was looking down her nose at me throughout the conversation. I was so annoyed by this I told her I would take my business elsewhere which resulted in her immediately picking up the phone and trying to cancel the replacement part. No reassurance, no empathy, no professionalism and above all no manors! I regretfully had the work carried out by them but only because I would have to start waiting again had I reordered at another dealership.
The third issue to date and more importantly the most important is one of rust – on a car only five years old. I have rust forming on both front wings at the apex of each wheel arch. Now correct me if I am wrong but I believe all Volkswagen vehicles offer a three year paint warranty and a twelve year warranty on bodywork.
At the request of the dealership I attended at your Huddersfield dealership which has a body shop so that the rust could be assessed.
The body shop manager came out and checked the car for previous repairs and photographed the rust and whilst doing so he disclosed to me that this was a clear design fault with the Mk5 Golf and they had dealt with many a warranty claim for identical issues.
I awaited contact from the dealership who eventually rang me back to tell me that Volkswagen deemed the rust to be “fair wear and tear”! The body shop confirmed that the area had not been repaired previously and there were no stone chips of any sort.
I know for a fact that people with identical issues have had the repair covered under warranty and some haven’t so how do you decide what is warrantable and what isn’t when I, your body shop and many other people know that this is caused by the badly positioned arch liner rubbing through the arch to allow water to enter under the paint and cause rust?
Since then I have developed rust around the rear boot badge where water gathers and two further spots just in front of the rear nearside wheel (see fig.1/2/3/4).
How can a car from a manufacturer who advertises themselves as being of superior build quality be rusting in under six years after being looked after impeccably? Your television advertisements are always quoting “built like a Volkswagen” which clearly implicates that you build cars to a standard superior to that of you competitors. I’m not sure if you are aware Mr. Craft but this does not seem to be the case. I have owned a twenty one year old BMW that has been in my family from day one and that has never rusted?
My fourth and final issue refers to the sub-standard quality of the coil packs fitted to my car – I say substandard because that’s what staff told me when I took my car down for a recent recall of said coil packs.
I reluctantly attended at your Wakefield dealership after a short telephone conversation so that the items could be replaced. I arrived shortly after 0900hrs and was asked when I would need the car back. “As soon as possible please” I said so they offered to have it ready for 1600hrs? It’s a thirty minute job at most. Fair enough I though and went about my business for the day until I returned at 1600hrs.
“Er, we haven’t finished doing it yet sir” I was told which was an understatement as the car had not moved from where I parked it some seven hours previous.
At 1715hrs I was then approached by staff who informed me that they would “order the parts in straight away”? What was the point of my travelling to the dealership twice and waiting over eight hours just to have to leave and return at a later date to exactly the same process? The systems knows what coil packs are fitted and even if they were replaced elsewhere surly it would make sense to have the parts in before inconveniencing you customers? So away I drove, disappointed yet again.
When I got to my car I could see that it had apparently been cleaned by somebody at the dealership which I though was a nice gesture at the time but not the following day when the sunlight hit the paintwork!
Scratch after scratch over my car! Everywhere I looked were hundreds of scratches ranging from small to large. I know my car inside out and can pin point every blemish on the paintwork without even being near the car so I no that this damage has been caused by the dealership. I immediately contacted the dealers in utter disgust and explained what had happened.
I spoke to Claire from the service department who was very helpful and it made a refreshing change from what I had come to expect from previous experiences at this dealership.
She informed me that I could come down at an arranged time and they would use a machine buffer to polish out the scratches. I expressed my uncertainty about allowing them to use a machine polisher on my paintwork explained that they were unable to wash it correctly, let alone be let loose with something capable of causing so much more damage if used incorrectly. Again Claire reassured me countless times and said that I was more than welcome to speak with the guy who would do the work to try and alleviate some of my fears.
I have since attended at the dealership and whilst there I spoke to the guy who would machine polish my car. Before I did I consulted countless professional detailers and familiarised my self with the correct process required to remove scratches. I have included a typical bullet point list of what a professional detailer would do below:
· Vehicle is then washed via the 2 bucket methods (grit guarded) with PH neutral shampoo and wash mitts (Soft top cleaned and protected if applicable)
· Vehicle is high pressure rinsed
· Tar removed from paintwork
· Paintwork clay barred to remove any bonded contaminants to make paintwork as smooth as glass
· Vehicle is high pressure rinsed
· Vehicle is dried with ultra plush drying towels.
· Paintwork depths are checked with paint depth gauge to ensure that it is safe to machine polish (to check for low spots or repair work)
· Window rubbers, vulnerable trim and other delicate areas are taped off to protect during polishing stages.
· Stage 1 machine polishing process begins using abrasive polishes to remove defects such as swirl marks, RDS and light scratches from paintwork .
· Stage 2 machine polishing process begins to remove any markings that the first stage as inflicted and level finish of paintwork
· Stage 3 machine polishing process begins to refine the finish with finishing polish and correct pad combination to remove any remaining holograms and to refine the finish and ensure overall finish is as perfect as possible
· Paintwork then gave IPA wipe down to ensure true correction is achieved and no oils remain
I asked the guy to talk me through what he would do in order to prepare and correct the paintwork. He said that they would wash it and buff it and by doing so would have likely caused more damage swirling contaminants already on the paintwork further over the car and paint.
I explained to Claire that I wanted a professional to do the work and that I did not feel from speaking to the Valeter that he had sufficient knowledge to do the job correctly and I believed he would leave me in a worse position than I already was.
I felt compelled to have the work rectified but after further though I declined the offer.
I am deeply disappointed with my Volkswagen experience to date and this last issue has really taken the biscuit. Please explain to me the following points:
- How a dealership can be so poor?
- How can staff be so rude and get away with it?
- How I can have rust on a car covered by a warranty designed to cover rust and still not be covered?
- Why some people have had there rust covered under warranty and some haven’t even though the same criteria are met?
I have been thinking about this long and hard and have decided to take further action should a satisfactory resolution not be achieved. Therefore I have gathered over sixty people from three Golf owners clubs who are all willing to attend at selected dealerships and Volkswagen head office to conduct a peaceful protest. I have also liased with two major automotive publications who are quite interested in the story I and other people in similar situations have to offer.
I have included a link to one of my favourite Mk5 Golf GTI owners clubs which shows some of the interest and stories people have had with rust as I though it might make interesting reading. Why don’t you sign up and then you could listen to what your customers are really saying for a change?
http://www.mk5golfgti.co.uk/forum/index.php/topic,21537.0.html
http://www.mk5golfgti.co.uk/forum/index.php/topic,25918.msg336296.html#msg336296
http://www.detailingworld.co.uk/forum/showthread.php?t=205769&page=3
Post by: RedRobin on March 04, 2011, 06:41:47 pm
Long but of course you need to give all the detail. Why not create some subheadings in caps or bold so that VW folks can easily refer back to specifics.
Spotted a couple of spelling mistakes on first reading:
• "too" should be "to" in your context (5th line: "Not to mention").
• "good will" should be "goodwill" (16th? line).
Otherwise good and not emotional ranting :happy2: You want their sympathy so no point getting excessively angry at them. You can wind up the pressure if you need to at a later stage.
Post by: Boothy on March 04, 2011, 07:31:15 pm
Post by: RedRobin on March 04, 2011, 08:00:02 pm
Cheers Robin. When I get back on the laptop I'll run correct the points you mentioned. I hope the email creates the impression of somebody who loves the car as I do and gets across the shear frustration that I feel. Hopefully it will get the desired results.
....Yes it does :happy2:. But see if you can shorten parts of it without compromising what you need to say.
Question: Do you actually need to tell them so much detail about how much you love your cars? Can you say it more simply with less words?
Treat this letter as a first draft, sleep on it and re-read the next morning. Imagine that you are the person receiving your letter and what it makes you feel and then revise accordingly if it helps.
Post by: Boothy on March 04, 2011, 08:18:42 pm
Post by: ub7rm on March 04, 2011, 09:06:44 pm
The difficult issue for VW to defend is why they are allowing certain cars through under warranty and not others. Thrash this out as much as possible and support with facts like you have a full VWSH and indeed the car has been well cared for etc. Highlight (if?) you bought the car from a VW dealer, that you buy your oil from there, that you buy your screen wash in there ... anything to increase your value to them as a customer now and in the future. If you want to use me as an example of a customer they did a repair under warranty I'm more than happy to give you my details by PM. A specific why him and not me would be very difficult to explain all things being equal.
Its not unreasonable to expect some faults with any car, and to be fair re the coil packs they seem to be doing the decent thing. I wouldn't include the divertor valve, coils or a/c compressor in your letter as these are in the past and take some of the spot light from your real beef.
I would write to the dealership about the customer services issue as a first port of call and then send it on to VW CS if you don't get any satisfaction.
Hope the above makes sense and doesn't seem critical - its not meant to be. Fresh pair of eyes and all that ...
Post by: Homer on March 04, 2011, 09:51:40 pm
Post by: Boothy on March 05, 2011, 02:50:02 pm
If you want to use me as an example of a customer they did a repair under warranty I'm more than happy to give you my details by PM. A specific why him and not me would be very difficult to explain all things being equal.
Cheers mate. If you can send me details of yours being covered etc I will include it along with everything else.
I cant seem to vote, is this cause I am new and my post count is too low? Well count me in anyway mate
Not sure why you can't vote as I haven't locked it? I'll count you in anyway mate.
Thanks for all the input so far. Its been a big help and it will hopefully result in shorter, more concise letter.
Post by: Boothy on March 06, 2011, 07:04:55 pm
I know its a looooooooooooong read but I've posted the final draft anyway for anyone who wants to have a read. Like I said though, not much difference other than a slight move around.
Dear Mr. Craft.
It is with great regret that I write this letter for your attention but I really am sickened by Volkswagen and your dealerships. I would also like to apologise for the length of this letter but I have struggled to highlight all the issues I have had in fewer words
I have been driving for many years now and have been an avid lover or cars for even longer. Throughout this time I have owned many cars of varying ages ranging from twenty year old to three years old and all have been cared for and looked after like any true petrol head would.
In December 2008 I began my search for a Mk5 Golf GTI for a number of reasons including reliability and build quality.
After many months of searching for an example that had been cared for already I eventually located a 2005 Mk5 Golf GTI in Tornado red and was overjoyed with my purchase of what I though was going to be a reliable car.
I am also a member of quite a few VAG owners clubs as well as a number of detailing enthusiast websites.
Rust not covered under warranty
The most important issue I wish to raise is one of rust – on a car only five years old.
I have rust forming on both front wings at the apex of each wheel arch. Now correct me if I am wrong but I believe all Volkswagen vehicles offer a three year paint warranty and a twelve year warranty on bodywork.
At the request of the dealership I attended at your Huddersfield dealership that has a body shop so that the rust could be assessed.
The body shop manager came out and checked the car for previous repairs and photographed the rust and whilst doing so he disclosed to me that this was a clear design fault with the Mk5 Golf and they had dealt with many a warranty claim for identical issues.
I awaited contact from the dealership that eventually rang me back to tell me that Volkswagen deemed the rust to be “fair wear and tear”! The body shop confirmed that the area had not been repaired previously and there were no stone chips of any sort.
I know for a fact that people with identical issues have had the repair covered under warranty and some haven’t so how do you decide what is warrantable and what isn’t when I, your body shop and many other people know that this is caused by the badly positioned arch liner rubbing through the arch to allow water to enter under the paint and cause rust?
Since then I have developed rust around the rear boot badge where water gathers and two further spots just in front of the rear nearside wheel (see fig.1/2/3/4).
How can a car from a manufacturer who advertises themselves as being of superior build quality be rusting in under six years after being looked after impeccably? Your television advertisements are always quoting “built like a Volkswagen” which clearly implicates that you build cars to a standard superior to that of you competitors. I’m not sure if you are aware Mr. Craft but this does not seem to be the case. I have owned a twenty one year old BMW that has been in my family from day one and that has never rusted?
Customer Service.
One of the faults I have had was around July 2010 and compromised a total failure of the air-conditioning unit. This set me back nearly £200 pound to find out that it required a further £800 pound to have the entire compressor replaced. I understand that parts fail but information regarding the unreliability of the air-conditioning compressors can be found in abundance with a quick search on Google.
The service manager however agreed to a small gesture of goodwill that resulted in securing the work with them. I have to say he has been one of only two members of staff at the dealership who have been polite.
Throughout the three months it took your Wakefield dealership to get the required part in I was never informed about the progress of the order. Instead I was quoted ridiculous things such as “a 13% chance of delivery on such a date”. I ask you. What is the point of quoting such unhelpful and needless figures but what I found most annoying was the patronising condescending tone of the service staff at that dealership.
On one occasion I was left stood watching the only member of service staff present conduct her own personal telephone call, chewing gum whilst I stood waiting patiently.
When the member of staff finally decided to tend to my query I was made to feel belittled by them and all she could do was give me sarcastic and unhelpful advice and gave the impression that she was looking down her nose at me throughout the conversation. I was so annoyed by this I told her I would take my business elsewhere which resulted in her immediately picking up the phone and trying to cancel the replacement part. No reassurance, no empathy, no professionalism and above all no manors! I regretfully had the work carried out by them but only because I would have to start waiting again had I reordered at another dealership.
Paintwork damaged by the dealership.
Another recent issue refers to a recent recall on my vehicles coil packs.
I reluctantly attended at your Wakefield dealership after a short telephone conversation so that the items could be replaced. I arrived shortly after 0900hrs and was asked when I would need the car back. “As soon as possible please” I said so they offered to have it ready for 1600hrs? It’s a thirty minute job at most. Fair enough I though and went about my business for the day until I returned at 1600hrs.
“Er, we haven’t finished doing it yet sir” I was told which was an understatement as the car had not moved from where I parked it some seven hours previous.
At 1715hrs I was then approached by a member of staff who informed me that they would “order the parts in straight away”? What was the point of my travelling to the dealership twice and waiting over eight hours just to have to leave and return at a later date to exactly the same process? The systems knows what coil packs are fitted and even if they were replaced elsewhere surly it would make sense to have the parts in before inconveniencing your customers? Once again I drove away, disappointed yet again.
When I got to my car I could see that somebody had apparently cleaned it at the dealership, which I though was a nice gesture at the time, but not the following day when the sunlight hit the paintwork!
Scratch after scratch over my car! Everywhere I looked were hundreds of scratches ranging from small to large. I know my car inside out and can pin point every blemish on the paintwork without even being near the car so I no that this damage has been caused by the dealership. I immediately contacted the dealers in utter disgust and explained what had happened.
I spoke to Claire from the service department who was very helpful and it made a refreshing change from what I had come to expect from previous experiences at this dealership.
She informed me that I could come down at an arranged time and they would use a machine buffer to polish out the scratches. I expressed my uncertainty about allowing them to use a machine polisher on my paintwork explained that they were unable to wash it correctly, let alone be let loose with something capable of causing so much more damage if used incorrectly. Again Claire reassured me countless times and said that I was more than welcome to speak with the guy who would do the work to try and alleviate some of my fears.
I have since attended at the dealership and whilst there I spoke to the guy who would machine polish my car. Before I did I consulted countless professional detailers and familiarised my self with the correct process required to remove scratches. I have included a typical bullet point list of what a professional detailer would do below:
· Vehicle is then washed via the 2 bucket methods (grit guarded) with PH neutral shampoo and wash mitts (Soft top cleaned and protected if applicable)
· Vehicle is high pressure rinsed
· Tar removed from paintwork
· Paintwork clay barred to remove any bonded contaminants to make paintwork as smooth as glass
· Vehicle is high pressure rinsed
· Vehicle is dried with ultra plush drying towels.
· Paintwork depths are checked with paint depth gauge to ensure that it is safe to machine polish (to check for low spots or repair work)
· Window rubbers, vulnerable trim and other delicate areas are taped off to protect during polishing stages.
· Stage 1 machine polishing process begins using abrasive polishes to remove defects such as swirl marks, RDS and light scratches from paintwork .
· Stage 2 machine polishing process begins to remove any markings that the first stage as inflicted and level finish of paintwork
· Stage 3 machine polishing process begins to refine the finish with finishing polish and correct pad combination to remove any remaining holograms and to refine the finish and ensure overall finish is as perfect as possible
· Paintwork then gave IPA wipe down to ensure true correction is achieved and no oils remain
I asked the guy to talk me through what he would do in order to prepare and correct the paintwork. He said that they would wash it and buff it and by doing so would have likely caused more damage swirling contaminants already on the paintwork further over the car and paint.
I explained to Claire that I wanted a professional to do the work and that I did not feel from speaking to the Valeter that he had sufficient knowledge to do the job correctly and I believed he would leave me in a worse position than I already was.
I felt compelled to have the work rectified but after further though I declined the offer.
Overview.
I am deeply disappointed with my Volkswagen experience to date and this last issue has really taken the biscuit. Please explain to me the following points:
- How a dealership can be so poor?
- How can staff be so rude and get away with it?
- How I can have rust on a car covered by a warranty designed to cover rust and still not be covered?
- Why some people have had there rust covered under warranty and some haven’t even though the same criteria are met (I am able to provide multiple examples)?
- Why I have to pay £200 to repair the paintwork damaged by the dealer?
I have been thinking about this long and hard and have decided to take further action should a satisfactory resolution not be achieved. Therefore I have gathered over sixty people from three Golf owners clubs who are all willing to attend at selected dealerships and Volkswagen head office to conduct a peaceful protest. I have also liased with two major automotive publications who are quite interested in the story I and other people in similar situations have to offer.
I have included a link to one of my favourite Mk5 Golf GTI owners clubs which shows some of the interest and stories people have had with rust as I though it might make interesting reading. Why don’t you sign up and then you could listen to what your customers are really saying for a change?
http://www.mk5golfgti.co.uk/forum/index.php/topic,21537.0.html
http://www.mk5golfgti.co.uk/forum/index.php/topic,25918.msg336296.html#msg336296
http://www.detailingworld.co.uk/forum/showthread.php?t=205769&page=3
Post by: Fletch..gti on March 06, 2011, 07:29:16 pm
Post by: RedRobin on March 06, 2011, 08:23:57 pm
Now you've added the bold subheads it becomes immediately clear what the whole letter is about before reading all the detail. That's surely got to help.
Keep us posted :happy2:
Post by: SimonBash on March 07, 2011, 01:12:34 pm
Very well done :happy2:
Post by: Boothy on March 07, 2011, 08:49:07 pm
I have sent a much more sedate letter like this to BMW and Peugeot in the past and got what I wanted, so your letter will terrify them into rectifying the issues.
Very well done :happy2:
Cheers bud :happy2:
Post by: Five Alive on March 10, 2011, 09:13:19 pm
Post by: Boothy on March 10, 2011, 10:17:56 pm
Post by: whiteatom on March 10, 2011, 10:52:40 pm
Post by: chrisinglis on March 16, 2011, 11:16:05 am
http://s1189.photobucket.com/albums/z439/chrisinglis1/VW%20Wheel%20Arch%20Issue/
Post by: Boothy on March 16, 2011, 01:31:01 pm
Hi everyone. I am new to this forum and joined up as I have the same issue as you guys on this thread with my mk5 54plate tdi. I only noticed it in the last couple of weeks so it has come up really quickly. See link for photos. Basically the front arches bubbled up quickly on both sides. After reading the posts in this thread, I went to the body shop at VW and asked about it. The guy who came out to look at it said that it is a common fault and took some photos, as he was feeling around the area he actually flicked a large section of the paint off!!!! see first photo. I said, "I guess I have a good chance of getting this done now on warranty!!".... He said I had a good chance as my service history is bang up to date. I will hear back at the start of next week. I will let you guys know. I also have the issue with rust on the rear boot release, just under the badge, he took photos of this as well. Does anyone know if they changed the liner design on the mk5 after these initial issues?? If so what year? I am looking to buy an R32 but I don't want to go through this again....
http://s1189.photobucket.com/albums/z439/chrisinglis1/VW%20Wheel%20Arch%20Issue/
New to forum, but sign me up on this one. I have 55 plate GT Tdi 4 motion with rust bubble on passenger wing and starting on drivers side. V W warranty say NO ! Arrrrrrrrrrrrrr
Make sure you tick the relevant boxes up top guys. I'm still waiting in a response from VW or the dealer.
Post by: chrisinglis on March 16, 2011, 01:43:25 pm
Post by: Boothy on March 16, 2011, 02:10:40 pm
I can't seem to tick anything on the poll, but count me in!
It must be because you haven't made enough posts yet? Think you need 10+ before you can vote, sell or PM somebody.
Post by: TimS996 on March 17, 2011, 10:13:39 pm
Look forward to hearing your reply.
Post by: chrisinglis on March 21, 2011, 05:19:58 pm
Does anyone know if this is normal? Should I just bite the bullet and get the work done? Is the only option a hire car as I wont get a coutesy motor?
Cheers
Post by: alan_n on March 21, 2011, 05:30:41 pm
Post by: Gtiain on March 21, 2011, 05:35:33 pm
Post by: Boothy on March 21, 2011, 06:52:41 pm
Post by: chrisinglis on March 22, 2011, 09:44:24 pm
Post by: nads1_uk on March 23, 2011, 08:04:48 am
Cheers
Andy
Post by: garytc78 on March 23, 2011, 10:17:42 am
Post by: theo on March 23, 2011, 12:13:28 pm
Post by: dajackel12 on March 24, 2011, 12:28:30 am
I'm in a similar position with the rust issue,
story so far, Brought a 54plate mk5 golf, Previously a company car and all work carried out by VW, all repair work/services etc, I recently spotted rust underneath/inside the rear boot badge slot, the front bumper had a bubble just underneath the passenger side headlight, Took it down to Leicester VW and the warranty guy came out, put the paint tester/reader on the rear tailgate and said the tailgates been repainted and now the rust can't be sorted under warranty, then went round to the front bumper and said the bumpers plastic so that can't be done either and that was that.
Yesterday while cleaning my car I spot some paint peeling off on the roof, Looks like rust but need to check properly, Also more rust on the door sills, not checked the arches yet. I wanted to know if there's anything I can do about the rear badge rust and the rest of it? I don't really know if it's been previously repainted as I've only purchased it a couple of month's ago but I'm assuming if it has it was done by VW as all other repair work was. Also do I have a case with the roof rust and door sills?
Any help would be great, I woudn't mind travelling to another dealer that may be more useful!
thanks
Post by: higher1 on March 25, 2011, 08:09:35 pm
Post by: Coe on March 26, 2011, 01:48:02 pm
Long story short, in the next morning, took it in, he checked it, photogrpahed it, then went onto the computer and went through the car's history very very very thoroughly for service history, warranty repairs etc. He applied to VW on the fri and by mon called me stating VW would repair as a 'goodwill gesture'.
A word of warning, I assume due to the amount of mk5's going back for this repair the service manager stated VW will not repair cars at their expense that do not have a full comprehensive VW service history.
Post by: Boothy on March 26, 2011, 04:21:08 pm
A word of warning, I assume due to the amount of mk5's going back for this repair the service manager stated VW will not repair cars at their expense that do not have a full comprehensive VW service history.
This is my point though. Why should it require me spending money at the dealers to have the warranty work carried out? If my Samsung TV went faulty and they turned around and said "We aren't fixing it because you haven't bought any other Samsung items in its history" people would go bonkers!
If its covered by a warranty then its covered by a warranty. The VW service history should have no part in it.
Post by: Coe on March 26, 2011, 09:44:02 pm
When claiming re the rust The way the service manager went through the history and humbed and hawed over it was ridiculous. Making sure every service was the correct one and whether it was bang on time/miles was ridiculous. I was made to feel like I was asking the world.
Post by: coolhandluke on March 27, 2011, 11:05:23 am
The fact that rust exists on cars 3 or 4 years old has nothing to do with a car having a VW service history and more to do with a flaw in production.
Post by: hugh jass on March 27, 2011, 01:12:05 pm
Fully checked the other wings and boot release with no signs of rust anywhere else.
I wont be going to VW to get this corrected because I hate vw dealers with a passion.
Im getting it done at a local bodyshop and sending the receipt to VW just to see what response I get.
The service schedule excuse is just that, an excuse, and a feeble one at that.
Post by: Boothy on April 19, 2011, 05:57:41 pm
Dear Mr Booth
Thank you for your email dated 18 April 2011 from which I was sorry to learn of your disappointment with Volkswagen and our
Retailers.
Due to the nature of my role I am not always able to provide a rapid personal response to individual customers. I have therefore
asked my Customer Relations Manager, David Alston to investigate matters on my behalf. Please be assured that no discourtesy is
intended by this action as I have asked to be kept fully updated.
David will contact you within the next five working days to discuss your concerns, once he has completed his initial
investigation.
In the meantime, should you have any questions, David will be happy to discuss these with you and can be contacted on 0800 083
3914.
Yours sincerely
Chris Craft
Director, Volkswagen Passenger Cars
Then today I received a phone call from the Executive Office. The guy asked a few questions about how long I had owned the car, where I have had it serviced and then they have asked for a copy of my V5 which is a little strange I thought? He stated that the car is shown against another owner on there systems and they would like to update it. I'm sure they will be formulating there get out clause as we speak.
He has been passed the matter from Mr. Craft to look into and will be speaking to the dealership tomorrow before he rings me back. I really do hope VW redeem themselves and over me at least a half decent solution rather than just give me all the legal jargon crap to get out of it. Heres hoping it all goes to plan!
Post by: Yorkishire on April 26, 2011, 04:53:18 pm
Post by: Boothy on April 26, 2011, 06:33:18 pm
Having found rust on my 06 front wheel arches this weekend I'm off to my local VW dealers tomorrow to start the process, looking at this thread it could be a long one......
For some people its not a problem, usually those with a full VW service history. For others, like me it goes on and on. Saying that though things are finally starting to move in the right direction.
Post by: dmac1969 on April 26, 2011, 07:34:04 pm
Post by: higher1 on May 03, 2011, 03:33:14 pm
Post by: cmdrfire on May 04, 2011, 12:35:54 pm
Post by: Gtiain on May 04, 2011, 12:45:53 pm
Post by: Boothy on May 04, 2011, 09:48:42 pm
Post by: dovejon on May 04, 2011, 09:54:07 pm
Post by: nads1_uk on May 05, 2011, 02:11:56 pm
@DOVEJON did your motor have FVWSH? How much did you have to contribute if you don't mind me asking?
Andy
Post by: sandancer on May 10, 2011, 05:15:05 pm
Just got the go ahead for warranty work on the sills but not the wings or tailgate, these are due to 'mechanical failure' of the wheel arch liner and boot handle.
Fired off an email to Chris Craft at VW this afternoon saying I'm unimpressed to say the least, I'll keep you posted where I get with this one...........
Post by: dmac1969 on May 10, 2011, 08:00:25 pm
Sorry to raise this old thread again, just had my 04 reg 140 tdi into Pullman VW Sunderland last week due to rusting on both front arch lips, the forward end of both sills and the tailgate badge handle recess.
Just got the go ahead for warranty work on the sills but not the wings or tailgate, these are due to 'mechanical failure' of the wheel arch liner and boot handle.
Fired off an email to Chris Craft at VW this afternoon saying I'm unimpressed to say the least, I'll keep you posted where I get with this one...........
How can they not cover a 'mechanical failure' on a car , when it is their fault it failed in the first place? I'd keep at them , If they dont do mine they can have the car back and I'm gonna stop the finance payments , that will sort them.
Post by: Rampage on May 10, 2011, 08:22:35 pm
Post by: dmac1969 on May 10, 2011, 08:35:02 pm
Post by: Five Alive on May 11, 2011, 09:49:48 am
Post by: sandancer on May 11, 2011, 05:59:51 pm
Post by: Boothy on May 11, 2011, 06:42:02 pm
I have been in negotiations with a nice man from the VW Executive office for the last few weeks and was initially made an offer of a free valet (£70) to try and rectify the scratched body work after they washed it. I explained that this was no different from what the dealer had offered me directly and told them I would not settle for anything less than a professional touching the paint work.
I was then offered a good will contribution of 70% towards the wings being repaired which could have still left me some £300 out of pocket and for reasons already outlined in this thread I turned the offer down and asked them to come back with something better.
They said it was difficult to as they could not accurately quote the cost of the repair until it was sanded down to show the full extent of the damage so I offered to take the vehicle back to the body shop at Huddersfield for them to further examine the rust. The manger there explained to me that he had already told VW that they could offer no further information but said he would speak to them about the boot rusting.
Well today I received a call from the body shop manager at Huddersfield and the dealers at Wakefield. They have come up with an offer that I can't refuse:
- £100.00 towards the £200 pound quote to have the paintwork professionally buffed :smiley:.
- Cover 100% of the costs for the rust on the boot lid to be rectified :smiley: :smiley:.
and.......
- Cover 100% of the costs for the front arches to be replaced :smiley: :smiley: :smiley:.
I have yet to receive a further response from the Executive office but I have no reason not to trust the manager at the body shop as he has been most helpful. I'm sure you'll agree though that this is an excellent result and one I am more than happy with!
I have to say that dealing with this has made me realize two things really. One being that the Wakefield dealership is not worth visiting and two, that they are not a true representation of VW and the rest of the staff and dealerships. Both the chap from VW Executive Office and all the staff at the Huddersfield dealership have been nothing but polite, helpful and understanding.
I will of course be sending another email to Mr. Craft but this time it will be to say good things for a change.
Post by: stealthwolf on May 11, 2011, 09:26:41 pm
Post by: Boothy on May 11, 2011, 09:42:07 pm
Post by: nads1_uk on May 13, 2011, 12:25:23 pm
Just took mine to VW Newcastle on Scotswood Rd. The Warranty Manager was spot on. I pointed out the 'rust' on both front wheel arches. I said it was the first Gti he'd had back the ones he'd seen were all diesels. Apparantely VW don't actually see it as 'rust' it's down to the inner wheel arch liner as previous people have said on here rubbing the paint away and it would only be covered from a warranty point of view within 3 years of date of registration. However VW do sometimes repair things like this via a goodwill gesture so would put my claim in. This I think is where people with FVWSH get an advantage - which lucky for me I'm one of. I had a good chat to him and I put my point of view across that I should get a goodwill gesture of 100% to pay for the damage as my arches had just started to bubble, my car had FVWSH and only covered 46K hence if the rubbing is the cause it's happened over a relatively short distance. He also said I should hear something by the end of next week. I keep everyone posted.
@DOVEJON did your motor have FVWSH? How much did you have to contribute if you don't mind me asking?
Andy
Just to update everyone. Got a call from the warranty manager today and the work is going to get done free of charge!! :jumpmove:
It's only been just over a week from start to finish - One point to note the Warranty Mgr at VW Newcastle, Lee, was a top bloke very friendly and helpful. Cannot praise him enough :congrats:
If I ever have a problem again that's where I'll be taking it. They have restored my faith back in VW products.
All in all one very happy bunny :innocent:
Andy
Post by: Yorkishire on May 13, 2011, 08:36:27 pm
VW Huddesfiled are the same group (Sytner) so I'm hoping for some good news like Boothy....I'll let you know
Post by: sandancer on May 14, 2011, 08:32:05 am
I would take your concerns straight to VW Milton Keynes (the managing director is Chris Craft I would get straight onto him - it worked for me !)
Post by: M44NTU-3.2 on May 14, 2011, 05:40:44 pm
Post by: Yorkishire on May 17, 2011, 05:57:35 pm
Post by: Yorkishire on June 08, 2011, 12:18:32 pm
Post by: Boothy on June 08, 2011, 02:43:30 pm
Well a week after getting my car wings sorted I have to say that they have done a great job, service was (in the end)top notch and it never cost mje a penny.
Good stuff. Hoping mine looks ok when it comes back next week too.
Post by: higher1 on September 21, 2011, 09:21:08 pm
Post by: Boothy on September 21, 2011, 10:57:46 pm
Another update ... so only just heard back about my warranty claim last news was in may!!!! and they have agreed to cover the warranty after i have my car serviced so its going in friday for a service and fingers crossed the bodywork the week after !!
Good luck dude. Keep pushing if you don't get what you want!
Post by: ub7rm on September 22, 2011, 08:11:37 am
Post by: Ciaran on September 27, 2011, 08:24:10 pm
Post by: neil86 on September 27, 2011, 10:13:09 pm
Superb I have rust on one front wing, tailgate at the boot opening mechanism and on the sill in the door opening so visit to VW coming up
The boot mechanism holds water, i noticed when removing the whole lot, and water poored into my boot i hadnt washed it for 3 days and no rain so it must settle there.
Post by: jedi-knight83 on September 27, 2011, 10:26:07 pm
I had a similar thing with an audi S3 i'd bought privately and they did it straight away.
I havent read the whole thread yet... but is there some magic warranty extract that I can quote them that proves they have to fix it? Or is it a case that yo uhave to cross your fingers and hope to get a friendly dealer
Post by: Thecrawf on September 28, 2011, 12:27:45 pm
Didn't even think about claiming on warranty for this.. I had mine colour coded last week and the guy spraying it found some rust behind the skirts when he removed them :( He phoned me to tell me and asked me if I wanted him to sort it to which I said of course.. didn't even register that I could claim until you started this thread... thankfully he didn't charge any extra.Think you should send the extra bill as your body shop is a professional in the trade and will know what he talking about as he would probaly produce insurance quotes and so trusted in his field
Post by: jedi-knight83 on September 29, 2011, 12:09:34 pm
Nathan
Post by: E30Dom on September 29, 2011, 12:16:11 pm
Post by: jedi-knight83 on September 29, 2011, 02:19:58 pm
Be polite, and to the point, but tell them it's not right and you want it sorted.
Well that was a massive waste of time!!! Polite as could be...
She took one look and said its 'seam and crease' which is not covered under the 12 year warranty.. only under the 3 yr.
I go the service manager out as well to look and had a long polite chat with them both and both said VW warranty wouldnt touch it.
Ive got customer services number but Im a bit stumped now and a bit hacked off it looks like I'll have to pay for this on my own.
Post by: jedi-knight83 on September 29, 2011, 02:28:04 pm
Aggh....
Post by: jedi-knight83 on September 29, 2011, 03:07:13 pm
Post by: Black9 on September 29, 2011, 03:43:19 pm
Post by: jedi-knight83 on September 29, 2011, 03:46:20 pm
Not good, how bad is the rust and where is it? On front wings and boot lid?
Yes exactly.. pretty much as pictured in everyone elses posts.
it seems a common known issue but some people are lucky and some... like me.. are unlucky and get told its not covered...
But its the same rust in the same places so why some and not others?
Post by: Black9 on September 29, 2011, 04:23:57 pm
Post by: higher1 on October 07, 2011, 11:36:15 am
Post by: jedi-knight83 on October 08, 2011, 12:14:22 am
At last i have my car booked in for the front wings to be repaired under warranty!! phew thank god it goes in on monday fingers crossed its a nice job, so in total its taken about 5 months to sort out !!!!
Can I ask which dealer this was through and how you got them to do it?
Post by: higher1 on October 08, 2011, 09:11:17 am
At last i have my car booked in for the front wings to be repaired under warranty!! phew thank god it goes in on monday fingers crossed its a nice job, so in total its taken about 5 months to sort out !!!!
Can I ask which dealer this was through and how you got them to do it?
I live on the isle of wight so im sure this wont help much but the dealer is called esplande, they refused the warranty claim to start with as the car is registered to my business i run a motor caravan garage, so after they changed address to my home address and i had a small service (even though it wasnt needed) so that the car was still on the vw data base and all upto date they agreed to cover all costs. the small service cost me £129 cheaper than the paintwork and it keeps any work carried out on the car as genuine with the dealers.
obviously being in the trade helped with the dealers going the extra mile but unless you have full service history with vw they will try and squirm and slither out of most claims.
good luck hope you get it sorted.
Post by: s2martyn on November 02, 2011, 12:08:44 pm
tryed 2 months ago to get the front arches done to no avail...
tryed again last week(different dealer) and they said no problem,took car in monday and had a call to say the wings needed replacing as they are too far rotten...this is all uder warranty as per the 12years anti corrosion...car has full history,2 owners(previous)+me,125 k on the clock...if the wings have a modification or have been painted from factory i was told you dont stand a chance....
i am now worryed that the clarity of the paint will be different as the have to blend into the front doors aswell
i really hope they get all this correct as i wont accept anything less than a factory job
Post by: ub7rm on November 02, 2011, 01:19:38 pm
I saw an 04 plate or 53 plate not so long ago where there were big orange marks on the wings. Can see a lot of mk5's looking shabby before long.
Post by: Black9 on November 02, 2011, 02:53:11 pm
Post by: peter215 on November 02, 2011, 04:23:23 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fee475%2Fpetertan1%2Fcarwing.jpg&hash=8275f437e8e700545a727171e9c735760069edc3)
Post by: neil86 on November 02, 2011, 05:13:13 pm
Clearly vw are living on old reputation. As i have found the qaulity to be ,not what i was expecting when going from vauxhall fords etc to vag, i was expecting it to be higher.
Post by: perky85 on November 02, 2011, 07:16:53 pm
Mine went through easy, it did help I knew the bodyshop staff to exagerate the problem slightly to VW. :wink:
Post by: vwrascal on November 02, 2011, 07:17:24 pm
Post by: jedi-knight83 on November 02, 2011, 11:18:22 pm
I've had a quote from a friend at another non vw bodyshop to repair both wings, boot lid and also to tidy up the front bumper, sills and o/s door.. £800 cash and i know it will be a job to my standard.
I'm tempted to try vw again to see if they will budge on the rust but then even if they do agree to do the work I've then got to negotiate getting the other bits done as no point taking it to a different bodyshop to then touch up a few little bits after the rust is done.
Post by: vwrascal on November 03, 2011, 06:34:51 pm
Post by: Boothy on November 03, 2011, 08:13:35 pm
Post by: jimk04 on November 14, 2011, 05:53:05 pm
What is my first port of call - my local dealer of VW UK?
Post by: Boothy on November 14, 2011, 08:28:05 pm
Post by: brookesb32 on November 16, 2011, 09:42:15 am
Was straight forward so looks like VW are accepting the issue more now :happy2:
Post by: MPS on November 16, 2011, 11:10:35 am
Had mine in with VW last week to look at the wings, and got a call today to say the will replace the passenger wing. The drivers only has a very tiny bit which wasn't really visible on the photos so not doing that one yet. Going to sit on it and go back when worse.
Was straight forward so looks like VW are accepting the issue more now :happy2:
Do you have full VW service history?
Post by: brookesb32 on November 16, 2011, 11:45:33 am
Post by: MPS on November 16, 2011, 01:00:46 pm
Post by: brookesb32 on November 16, 2011, 02:14:17 pm
Your service history pattern sounds very similar to mine, I'm going to contact my nearest VAG dealer with a bodyshop and try my luck. Wish me luck!
:happy2:
Post by: jedi-knight83 on November 16, 2011, 03:45:33 pm
They flat out refused to even submit a claim as it would be rejected as vw do not cover rust from a 'seam or edge'.. only if it pops up in the middle of a pannel.
Post by: AlanEdition30 on November 16, 2011, 04:25:48 pm
Also for all the people who have had this repaired other than sorting out the rust by repainting/replacing the wings, what have they done to prevent this from happening again. Im guessing they have adjusted the plastic arch lining to prevent it for rubbing on the bodywork etc
Apologies if these answers are all in this thread, i've just scanned through it and havent found any exact answer :ashamed:
Post by: brookesb32 on November 16, 2011, 06:11:42 pm
My 07 plate is yet to show the dreaded rust on the front wings however unless ive missed something in this thread, is there a way of preventing this from happening, instead of waiting for this to happen and marching off into local VW dealership :laugh:
Also for all the people who have had this repaired other than sorting out the rust by repainting/replacing the wings, what have they done to prevent this from happening again. Im guessing they have adjusted the plastic arch lining to prevent it for rubbing on the bodywork etc
Apologies if these answers are all in this thread, its just scanned through it and havent found any exact answer :ashamed:
When I was speaking with the dealer he said one of the things that they would do as part o the fix was to loosen the arch lining.
Not sure what else could be done but sure someone will have some thoughts :happy2:
Post by: jimk04 on November 16, 2011, 07:37:56 pm
I have been to Mansfield VW today and dealt with Malcolm in the bodyshop. A sound chap who thought my car was quite bad so hopefully VW will honour it.
He said that VW have just changed the policy on front wings - whereas before if a car needed wings they would also allow blowing in down the doors, this is now not the case. They will only accept the claim for painting the wings solely - leaving you with mismatched doors. But was told I could pay a small fee to have the blowing in done.
I also could do with the bumper and bonnet ridding of chips, and also a scratch on the rear quarter and they were quite accomodating in that i could pay a little extra and have some other bits done.
I also have slight bubbling under the rear badge/boot release, on the drivers sill step, and around rear window.
Mansfield took photos of it all.
Will keep you all informed!
Post by: Boothy on November 16, 2011, 08:00:06 pm
My 07 plate is yet to show the dreaded rust on the front wings however unless ive missed something in this thread, is there a way of preventing this from happening, instead of waiting for this to happen and marching off into local VW dealership :laugh:
Also for all the people who have had this repaired other than sorting out the rust by repainting/replacing the wings, what have they done to prevent this from happening again. Im guessing they have adjusted the plastic arch lining to prevent it for rubbing on the bodywork etc
Apologies if these answers are all in this thread, its just scanned through it and havent found any exact answer :ashamed:
When I was speaking with the dealer he said one of the things that they would do as part o the fix was to loosen the arch lining.
Not sure what else could be done but sure someone will have some thoughts :happy2:
When they did my arches they fitted the either a new style arch liner or fitted it differently. The little notch which rubs through from the inside is now outside the arch lip if that makes sense? If you run your hand around the arch you can feel its different.
Post by: s2martyn on November 18, 2011, 11:35:53 am
Post by: valvedoctor on November 18, 2011, 01:02:21 pm
Post by: Mk5 GTian on November 18, 2011, 04:16:03 pm
It's not acceptable on a 2006 car. You have my full support. I will document my whole experience, and let you have it.
:mad:
Post by: jedi-knight83 on November 19, 2011, 11:21:01 am
Post by: valvedoctor on November 21, 2011, 08:09:02 pm
Post by: jedi-knight83 on November 21, 2011, 10:43:17 pm
Simple answer to JEDI-KNIGHT is no,they don't paint anything other than the affected part.I read somewhere that V.W used to flash the paint in to your doors if getting the wings done,but don't do this anymore(unless you pay for it)Besides speaking from experience they paint the wings whilst off the car.
ha.. im kind of glad they arent doing my car now then.
Post by: s2martyn on November 21, 2011, 11:02:27 pm
Post by: Manney on November 22, 2011, 08:16:20 am
Probably a silly question but did you guys get a free courtesy car while the work was being done?
Mine has been approved by vw to do the work but I need to call the dealer to book it in and sort out the finer details!
Post by: valvedoctor on November 22, 2011, 12:59:55 pm
Post by: jimk04 on November 22, 2011, 05:38:02 pm
So pretty pleased - they said they will re-submit pics of the above areas and try them again.
Also got a quote off them (Mansfield VW aka Newbolds) to blow in the doors - paint the bonnet and bumper - and sort a scratch on the other quarter. Favourable enough price.
And I get a new 1200cc Polo as courtesy car!
Post by: drexel75 on November 22, 2011, 10:56:07 pm
Post by: valvedoctor on November 23, 2011, 08:17:45 pm
Post by: brookesb32 on November 23, 2011, 08:38:00 pm
Took my 07 plate into the local VW bodyshop. Took photos of both arches, nothing showing yet on passenger side, and said they would send the pictures and report off to VW. He did say though that the damage wasn't covered under warranty as it is not a corrosion problem but a mechanical defect which would be repaired under goodwill. He also said that because if this then the wings wouldn't be replaced but instead repaired unless I was willing to buy the wings myself and they would spray and replace them. Wings were roughly £100 each. Thought I would post this on here to see what you guys thought of the claim that it is a mechanical defect rather than a corrosion problem.
Funny they should use the goodwill phrase as they uses the same with me today. As per earlier in this thread mine is in for repair. Well taking longer now as initially it seems head office had it down for repair of one wing where I was told by the dealer replacement. Well to cut the story the repair shop had to send further pics to head office to prove couldn't be repaired and whilst chatting to the chap at the dealer he said these are being fixed under goodwill rather than defect as it is under the paint not corrosion warranty, as outside in not inside out rust.
Just glad it is being done, but heads up to anyone going to the dealers about the same
Post by: jimk04 on November 24, 2011, 04:41:20 pm
I'm giving them another £400 to paint pretty much the rest of the car - excluding roof.
Im happy - as long as its a good job - but talking to the paint shop manager and the paint assessor - they both seemed good guys, so I am hopeful of a satisfactory result!
Post by: lukejenks101 on December 03, 2011, 10:02:50 pm
Went through with no questions asked though! Also had my coils replaced for a recall whilst it was there!
Post by: Manney on December 24, 2011, 09:48:55 am
I had both my front wings and the tailgate done under warranty. When I collected the car I found the job card file in my glove box! It includes a 9 page technical service handbook so they very much know all about the problem and how to resolve it!
The repair cost calculation forms show a quoted cost of £508.30 + vat for the job.
My car has done 95K miles so I also had the front bumper and bonnet resprayed due to stone chips. They did a lovely job and the car is looking great for its age and miles.
Post by: MPS on December 30, 2011, 03:28:41 pm
I had both my front wings and the tailgate done under warranty. When I collected the car I found the job card file in my glove box! It includes a 9 page technical service handbook so they very much know all about the problem and how to resolve it!
The repair cost calculation forms show a quoted cost of £508.30 + vat for the job.
My car has done 95K miles so I also had the front bumper and bonnet resprayed due to stone chips. They did a lovely job and the car is looking great for its age and miles.
Very interesting! You don't happen to have a scanner handy to share the knowledge with the rest of us do you? Pretty please!
Post by: Manney on December 30, 2011, 06:05:50 pm
I had both my front wings and the tailgate done under warranty. When I collected the car I found the job card file in my glove box! It includes a 9 page technical service handbook so they very much know all about the problem and how to resolve it!
The repair cost calculation forms show a quoted cost of £508.30 + vat for the job.
My car has done 95K miles so I also had the front bumper and bonnet resprayed due to stone chips. They did a lovely job and the car is looking great for its age and miles.
Very interesting! You don't happen to have a scanner handy to share the knowledge with the rest of us do you? Pretty please!
Im abit of a computing retard but I will give it a go. If someone can pm me their email address, I will scan the documents and email them tomorrow when I've got time.
Post by: JoeDarKa on December 30, 2011, 06:32:06 pm
I had both my front wings and the tailgate done under warranty. When I collected the car I found the job card file in my glove box! It includes a 9 page technical service handbook so they very much know all about the problem and how to resolve it!
The repair cost calculation forms show a quoted cost of £508.30 + vat for the job.
My car has done 95K miles so I also had the front bumper and bonnet resprayed due to stone chips. They did a lovely job and the car is looking great for its age and miles.
Very interesting! You don't happen to have a scanner handy to share the knowledge with the rest of us do you? Pretty please!
Im abit of a computing retard but I will give it a go. If someone can pm me their email address, I will scan the documents and email them tomorrow when I've got time.
I would like a copy of this as my arches are bubbling through on my 58 plate golf!!!
Post by: Vdub13799 on January 10, 2012, 05:21:57 pm
Post by: brookesb32 on January 10, 2012, 06:27:43 pm
Anybody had any joy with Chelmsford Essex VW? Going to take my car in soon, affected area is the rear badge and bonnet? Cheers guys
Only been there for parts and were very helpful. However, had my front nearside wing replaced a couple of months back by VW - went to Shepherds in bishops stortford. So if you don't get any joy in Chelmsford try there. They hadn't had many people coming in, only one last year before me but it went through fine. They are a lot smaller than the chelmo VW so chances are they have had queries on rust.
Best of luck with it :happy2:
Post by: Vdub13799 on January 10, 2012, 08:16:02 pm
Post by: Jogon on January 23, 2012, 09:57:31 pm
Post by: Cij84 on January 23, 2012, 11:47:09 pm
Post by: sandancer on January 24, 2012, 07:09:56 am
It's total luck of the draw, mind you they wouldn't repair the rust at the rear badge though.
Post by: suave on January 24, 2012, 07:36:24 am
Mine's been for inspection at a dealer here in NI and am waiting to hear - guy seemed to think they'd do the boot but not my wings! I'm going to argue and then take it to VW UK.
This inner guard thing is complete rubbish - surely it has to be considered a build fault???
Post by: Jogon on January 24, 2012, 08:30:26 am
Post by: Cij84 on January 24, 2012, 12:11:17 pm
Post by: njdudsbury on January 24, 2012, 12:22:46 pm
No problem is VW uk saying ok if you get good pictures of the problem
Post by: N!CK R on January 24, 2012, 07:31:34 pm
My 2008 Golf has problems on both the arches, paint has cracked and peeled. Afraid it will start to rust soon.
My local VW garage is Peter Cooper, anyone have experience of them with regards to warranty claims like this?
Thanks
Post by: Jogon on January 27, 2012, 10:13:59 pm
Post by: hiddenspy on January 27, 2012, 10:19:26 pm
Post by: sandancer on January 28, 2012, 12:42:41 pm
Post by: Boothy on January 28, 2012, 05:49:55 pm
Post by: MPS on January 28, 2012, 10:03:07 pm
http://www.vwgroup-paintandbody.co.uk/downloads/technical/2009Nov9CorrosionToGolkMk5FrontWing.pdf (http://www.vwgroup-paintandbody.co.uk/downloads/technical/2009Nov9CorrosionToGolkMk5FrontWing.pdf)
Thread PDF link obtained from: http://uk-mkivs.net/forums/p/430386/2945405.aspx (http://uk-mkivs.net/forums/p/430386/2945405.aspx)
Post by: Jogon on January 29, 2012, 05:10:35 pm
Post by: MPS on January 31, 2012, 08:04:50 pm
Gonna tackle them about it in the morning , and hopefully let VW stand the repair....
Any news?
Post by: Jogon on January 31, 2012, 09:42:17 pm
Post by: Boothy on January 31, 2012, 10:11:07 pm
Post by: Jogon on January 31, 2012, 11:05:37 pm
Post by: Jogon on February 09, 2012, 09:56:44 pm
This surely can't be true ???
Gotta wait till next Tuesday before they get a delivery !!! Not expected to my golf back till next Friday now !!!
Post by: neil86 on February 10, 2012, 07:23:16 am
Post by: Carla77 on February 18, 2012, 04:06:06 pm
Post by: nathangallo on February 19, 2012, 11:51:50 am
Thanks
Post by: Boothy on February 19, 2012, 07:25:59 pm
How bad can the rust be to try and put a claim in, as on my boot I have 3 or 4 bubbles about 4mm each can't really see them but still it's there. Don't really want to go to the dealership and they just laugh at me, any help?
Thanks
If it's there then you can put a claim in mate. You need to goto a dealer with a bodyshop for it assessing.
Post by: nathangallo on February 19, 2012, 07:43:21 pm
How bad can the rust be to try and put a claim in, as on my boot I have 3 or 4 bubbles about 4mm each can't really see them but still it's there. Don't really want to go to the dealership and they just laugh at me, any help?
Thanks
If it's there then you can put a claim in mate. You need to goto a dealer with a bodyshop for it assessing.
Sweet thanks :signLOL:
Ill have a look to see where the closest is to me and see what they can do :)
Post by: Meallbhan on February 19, 2012, 10:25:32 pm
I got the car back and the marks were still there. They have done and exellent repair job though and I'm just happy the warranty worked for me.
Post by: Tamiyoman on February 20, 2012, 04:26:20 pm
There appears to be a small (Approx 5mm) rust spot right under the rear screen on the tailgate (Basically where all the water collects), i looked at it and it appears to be rusting from under the paint and appears to have "Broken Through" the paint making a small crack in the paint which is where the rust seems to be coming from, suppose I will be contacting VW after my holidays to see about getting that sorted!.
My car is an 08 plate (May 08) so not even 4 years old yet!!!!
I would not mind so much but I replaced the tailgate on my MK4 1.8T GTI 18 months ago due to rust under the screen on tailgate!!
Post by: MPS on February 20, 2012, 04:43:34 pm
I spent a couple of hours yesterday washing my Candy ED30 and only when I got to the tailgate did I spot the dreaded rust.
There appears to be a small (Approx 5mm) rust spot right under the rear screen on the tailgate (Basically where all the water collects), i looked at it and it appears to be rusting from under the paint and appears to have "Broken Through" the paint making a small crack in the paint which is where the rust seems to be coming from, suppose I will be contacting VW after my holidays to see about getting that sorted!.
My car is an 08 plate (May 08) so not even 4 years old yet!!!!
I would not mind so much but I replaced the tailgate on my MK4 1.8T GTI 18 months ago due to rust under the screen on tailgate!!
:surprised: I thought my 55 plate rusting was bad enough. VW are a joke nowadays. 1960's Vauxhalls used to rust, not modern VW's! :mad:
Post by: Tamiyoman on February 20, 2012, 04:54:05 pm
Post by: Carla77 on February 25, 2012, 09:11:30 pm
TBH I'm not hopeful, but thanks to this thread know what I should be saying to VWUK when they come back with a "no".
One interesting thing that was said which may be of use to other people, rust on the sill is a known problem to VW. Apparently, earlier Mark 5's had two bolts holding the sill to the front wing. These are prone to failure and in later editions were replaced by 2 nickel bolts and a fixing plate. Unfortunately for me, this is considered under the parts warranty that runs for 3 years as opposed to the anti corrosion warranty.
Post by: beetie on March 23, 2012, 10:39:51 pm
Goes in tomorrow. Fingers crossed they do a good job 1st time round.
Post by: chippy on March 26, 2012, 05:33:23 pm
Post by: Carla77 on March 29, 2012, 09:35:05 pm
If so how did you go about doing this? The dealership have been great and done all they can so I suspect that it's a call to VWUK next.
Cheers
Post by: Robo999 on April 01, 2012, 06:09:50 pm
Post by: maxxximus on April 01, 2012, 06:21:37 pm
Post by: ultimateauto on April 18, 2012, 10:31:46 pm
I have rust bubbling under the paint on both front wings,o/s sill and the n/s rear quarter.
Need to get the car over to them for an inspection and pictures.Not going to be backing down on it though ;)
Post by: MC71 on April 18, 2012, 10:43:48 pm
Post by: RedRobin on April 19, 2012, 03:52:30 pm
ANOTHER RESULT!!!!
Sorry to shout but I'm very happy about it.
I have just received a phone call to say that my rusty front wings can be repaired or replaced 100% free of charge under warranty. I wasn't expecting that good news!
I know the bodyshop manager (affiliated to my VW dealer) very well and the cause of the problem won't be refitted. The cause is the foam strip which collects moisture. I haven't asked yet why on earth there is a foam strip anyway.
Post by: stealthwolf on April 19, 2012, 05:19:30 pm
Post by: RedRobin on April 19, 2012, 05:27:37 pm
I think the foam strip was something to do with stopping the wing or liner rubbing on something.
....I'll be reporting from the bodyshop about it.
Post by: MPS on April 19, 2012, 06:24:39 pm
I think the foam strip was something to do with stopping the wing or liner rubbing on something.
....I'll be reporting from the bodyshop about it.
Here is the the official VW tech bulletin which will tell you all you need to know!
http://www.vwgroup-paintandbody.co.uk/downloads/technical/2009Nov9CorrosionToGolkMk5FrontWing.pdf (http://www.vwgroup-paintandbody.co.uk/downloads/technical/2009Nov9CorrosionToGolkMk5FrontWing.pdf)
The foam insert was put there to help dampen engine vibration, especially on the diesel models.
Post by: RedRobin on April 19, 2012, 06:40:15 pm
That's quality information - Thanks! :drinking:
Well, my Mk5 GTI ain't no diseasal and I also have VWR engine mounts which greatly reduce engine movement and deliver glorious grrrrrrr soundz to my welcoming ears in the driving seat - Good vibrations.
Post by: ultimateauto on April 19, 2012, 10:28:31 pm
The bodyshop manager seems to think that the sponge was only fitted on diesel models??
They have had plenty of mk5s in for this though, he did say vw show no consistancy in what they pay for ie 100% or 70/30.
Will just have to wait and see what happens :smiley:
Post by: RedRobin on April 19, 2012, 10:36:45 pm
The bodyshop manager seems to think that the sponge was only fitted on diesel models??
They have had plenty of mk5s in for this though, he did say vw show no consistancy in what they pay for ie 100% or 70/30.
Will just have to wait and see what happens :smiley:
....According to the PDF link posted earlier, the foam pad was modified from June 2006 (07-build) and hitherto was mainly diesels but not exclusively.
100% or 70% seems to be a bit of a lottery and I expect may be influenced on how each warranty application is presented.
Post by: MPS on April 19, 2012, 11:04:54 pm
....According to the PDF link posted earlier, the foam pad was modified from June 2006 (07-build) and hitherto was mainly diesels but not exclusively.
100% or 70% seems to be a bit of a lottery and I expect may be influenced on how each warranty application is presented.
I never noticed that before, but thanks for pointing it out, it's good ammo for anyone in battle with VW to authorise the claim, they have shot themselves in the foot because they have in effect admitted that it is a design fault of the foam pad causing the corrosion. I'm going to print the document off and I won't be backing down! They can foot the bill 100%! :fighting:
Post by: MPS on April 19, 2012, 11:08:25 pm
Post by: RedRobin on April 19, 2012, 11:23:01 pm
....According to the PDF link posted earlier, the foam pad was modified from June 2006 (07-build) and hitherto was mainly diesels but not exclusively.
100% or 70% seems to be a bit of a lottery and I expect may be influenced on how each warranty application is presented.
I never noticed that before, but thanks for pointing it out, it's good ammo for anyone in battle with VW to authorise the claim, they have shot themselves in the foot because they have in effect admitted that it is a design fault of the foam pad causing the corrosion. I'm going to print the document off and I won't be backing down! They can foot the bill 100%! :fighting:
....That's funny! The PDF was your link.
Remember that you always get more with honey than you do with vinegar. I didn't even ask for mine to be fixed under warranty. I'm beginning to think that people take pity on me because of my age! Either that or they are scared!
Which leads to another idea - could we start a poll with model year and wether or not corrosion has occurred. Then we can see if the 'modified cut of foam pad' has remedied the issue
....Methinks that is a very good idea :happy2:
Post by: stealthwolf on April 19, 2012, 11:35:03 pm
Which leads to another idea - could we start a poll with model year and wether or not corrosion has occurred. Then we can see if the 'modified cut of foam pad' has remedied the issueNo reason why you can't set one up yourself!
Post by: MPS on April 19, 2012, 11:37:00 pm
....That's funny! The PDF was your link.
Indeed, I found it ages ago on a thread on another VW board. Must have been very tired at the time because I can't remember that bit at all!!
Post by: MPS on April 19, 2012, 11:48:10 pm
http://www.mk5golfgti.co.uk/forum/index.php/topic,46418.0.html (http://www.mk5golfgti.co.uk/forum/index.php/topic,46418.0.html)
Post by: JoeDarKa on April 20, 2012, 05:40:50 pm
Post by: jbc on April 20, 2012, 06:18:31 pm
Has anyone had any problems in the NW? I tried Smith Knight Fay in Bolton and no-one ever got back to me so was thinking about taking it elsewhere??
I had rust on the sills of my 2006 gti and it went to Smith Knight Fay's body shop in Oldham to be repaired. They made a complete mess of the repair first time, see:
http://www.mk5golfgti.co.uk/forum/index.php/topic,23594.0.html
I think the Bolton dealership is in the same Inchape franchise so would probably send your car to the same bodyshop if they approve your claim.
Thankfully my car was fixed properly in the end but beware and make sure they do the job properly!
Also, I see there are some old posts on this thread where people haven't got VW to pay 100% of their claims for rusty sills - the work I had done was paid for fully as rust on the sills is a known manufacturing defect covered by a Technical Service Bulletin.
Post by: JoeDarKa on April 20, 2012, 07:17:48 pm
Post by: MPS on April 21, 2012, 12:17:27 pm
Post by: MAT ED30 on June 09, 2012, 10:54:45 am
Post by: E30Dom on June 09, 2012, 11:10:16 am
Post by: dalevr6 on June 26, 2012, 05:03:13 pm
Post by: RedRobin on June 26, 2012, 06:12:30 pm
My VW dealer (their affiliated bodyshop) told me that if my wings were too far gone to repair they would replace them free of charge. They repaired mine free of charge.
Post by: skard on June 26, 2012, 06:32:43 pm
When mine went in last month I was told they'd try and fix the original wings, but within an hour of it being in I got a call saying new wings were being requested through VW.
Problem being the way this rust comes through. It eats it's way through from the inside - by the time we notice it, the wing is crumbling.
Thus my (non expert) opinion is that a car with this problem should automatically get new wings by default as it isn't a filler/touch up job.
I was also told by the bodyshop that VW have refused claims from people who have let it go too long before getting in touch - saying it could have been nipped in the bud earlier (and likely bodged the old wings).
Post by: dalevr6 on June 26, 2012, 08:34:41 pm
Post by: ultimateauto on June 27, 2012, 08:13:52 am
So under warranty I've had 2x new wings,new door strips, both sides fully painted and inside door shuts.Really happy with it and cant thank vw enough :smiley:
Post by: Gazza747 on June 27, 2012, 10:11:42 am
I got my car back friday :)
So under warranty I've had 2x new wings,new door strips, both sides fully painted and inside door shuts.Really happy with it and cant thank vw enough :smiley:
When you say 'new door strips' do you mean the thin strips painted in black that run between the rear windows on a 5 door and at the back of the front windows and front of the back windows if you see what i mean!
The reason I ask is that I went to VW Taunton and they took photos etc. and I was told these were not part of the body and were not under the rust warrany.
Post by: callis on June 27, 2012, 12:17:19 pm
Said they are seeing alot of the wing rust checked mine but mine seem to be ok.
Post by: Vdub13799 on July 05, 2012, 11:21:04 am
Post by: Nodz on July 05, 2012, 11:26:59 am
Result!!!! VW Chelmsford, couldn't be more helpful! VW have agreed 100% to do two front wings and tailgate and also provide courtesy car!! Job done!!! :laugh:
Did they agree to new wings or to try and repair first?? Mine goes in to Chelmsford on the 27 of this month
Post by: Tamiyoman on July 05, 2012, 03:51:27 pm
They agreed to pay 100% as goodwill gesture, That was VW in King's Lynn (Marriott Group?), got a courtesy car (Golf Cabrio) for 4 days while they fix it, only had to pay the insurance cost for courtesy car.
Will be casting my beady eye over it before I accept it back.
Post by: dodds-gttdi on July 13, 2012, 08:14:59 am
Question is, who do I ask to see regarding warranty claims? Service manager? Technician? Or somebody else? This VW dealer doesn't have a bodyshop at it's site so there'll not be a paint/bodywork expert there (I presume). I realise I'll have to take the car to VW in Broxburn if/when they give the go ahead to replace my wings and repair/paint my bootlid.
Any help on how to deal with the VW guy/woman would be much appreciated. :happy2:
Post by: RedRobin on July 13, 2012, 08:24:34 am
I assume your first point of physical contact when you walk in will be the Service Desk. If you get the feedback that they don't know what you are talking about, then politely (of course) ask to see the Workshop Manager as you've said the Bodyshop is elsewhere. Let them know it's a known issue and also that the car has been serviced by them all its life.
The key to success in all these matters is relationship: Knowing individuals and always being friendly and patient with them - Understanding their points of view.
Post by: dodds-gttdi on July 13, 2012, 08:31:00 am
I'll let you all know how I get on this evening. :happy2:
Post by: dmac1969 on July 13, 2012, 08:37:12 pm
Post by: johntheboy on July 22, 2012, 07:44:29 pm
Spotted a bit of rust on the top of the front arches in March (ish) had obscene quotes from bodyshops before I realised this was a pretty common issue.
Took it into VW huddersfield and was pretty streight that I wasnt happy with the issue and knew they had to take photos to investigate and send those to VW UK, which they did, the guy in VW was quite helpful and said they were getting quite a few MK5's in with this problem now.
VW Huddersfield came back to me and told me VW had accepted due to the 12 years anti corrosian waranty they give that it was something they were liable for and would be willing to pay 70% of the cost... when I asked what the 30% could come to I almost choked on my own tounge when I was told it could be up to £400!! To this I told him I would not be willing accept this. To this they gave me VW's contact details, I gave them a call and stated that I wanted it covered 100% by them as the body work was not acceptable being it's well within 12 years, I'd bought into the VW brand expecting very high build quality which is ceratintly not the case here and that they had already admitted liability by saying they'd pay 70%. They then referred this to a case manager who then came back to me saying they would pay the full 100% of repair costs. This only took 24 hours for them to come back to me. Car is going in tomorow and I'm getting a free courtesy car to use which I'm covered by their insurance on. So there you go.... Just hope your all having as much luck with this as me.... Just preying I dont get a fox tomorow!!
Post by: Jogon on July 23, 2012, 07:09:07 am
Post by: ianv5 on July 23, 2012, 01:37:01 pm
Bodyshop confirmed wings are beyond repair so will be replaced :jumpmove:
Unfortunately I was going to get them to spray the bonnet to cover stone chips but bodyshop pointed out recent hailstone damage so they said it would be better to replace bonnet.
Phoned my insurance company but my access is a little steep what with a holiday coming up and said premium will prob go up next time. :sad1:
So will have to live with it for now and prob go down the smart repair root when I have some extra cash roof needs sorting as well :sad1:
Courtesy car is a 61 plate black Polo with tints and nice alloys :happy2: Just a shame the seat height adjuster is broken so I feel as if my head is poking out the roof!
Post by: jedi-knight83 on July 25, 2012, 06:19:07 pm
Car into VW Leicester for two new front wings today :happy2:
Bodyshop confirmed wings are beyond repair so will be replaced :jumpmove:
Unfortunately I was going to get them to spray the bonnet to cover stone chips but bodyshop pointed out recent hailstone damage so they said it would be better to replace bonnet.
Phoned my insurance company but my access is a little steep what with a holiday coming up and said premium will prob go up next time. :sad1:
So will have to live with it for now and prob go down the smart repair root when I have some extra cash roof needs sorting as well :sad1:
Courtesy car is a 61 plate black Polo with tints and nice alloys :happy2: Just a shame the seat height adjuster is broken so I feel as if my head is poking out the roof!
if they are replacing wings make sure they blend the paint onto the bonnet / bumper / doors otherwise the colour match will be off.
if they dont blend it I'd say just reject it and get them to do it properly.
Post by: ianv5 on July 25, 2012, 07:20:46 pm
Car into VW Leicester for two new front wings today :happy2:
Bodyshop confirmed wings are beyond repair so will be replaced :jumpmove:
Unfortunately I was going to get them to spray the bonnet to cover stone chips but bodyshop pointed out recent hailstone damage so they said it would be better to replace bonnet.
Phoned my insurance company but my access is a little steep what with a holiday coming up and said premium will prob go up next time. :sad1:
So will have to live with it for now and prob go down the smart repair root when I have some extra cash roof needs sorting as well :sad1:
Courtesy car is a 61 plate black Polo with tints and nice alloys :happy2: Just a shame the seat height adjuster is broken so I feel as if my head is poking out the roof!
if they are replacing wings make sure they blend the paint onto the bonnet / bumper / doors otherwise the colour match will be off.
if they dont blend it I'd say just reject it and get them to do it properly.
As I said in my post they won't be doing the bonnet as it is not worth doing due to previous damage :happy2:
Will get a new bonnet as and when I can afford it.
I will closely scrutinise the work when I pick the car up, from what I have heard Tornado Red is pretty good to match, gone are the days when Red used to fade.
I am more than happy that I am getting two new front wings for nothing, unlike people in the past who have had to pay VW!
Post by: robjh on September 04, 2012, 09:57:51 pm
Great post. Keep spreading the word.
Post by: Carla77 on September 06, 2012, 04:51:10 pm
Thank god i noticed this post. Was getting ready to book my car into a body shop to have the rust looked at on my front drivers side arch. Would'nt like to think how much it would have cost. I phoned gilder sheffield today and im off in friday so they can take some photos. Fingers crossed for a good result.
Great post. Keep spreading the word.
Took my car to Gilders Sheffield and they sorted out the arches. Did a great job and can't praise them enough. Bit of tooing and froing between the dealers and Vwuk to finally get them to agree to pay 100% for the wings but can't fault gilders, staff were great. Be prepared for a rubbish courtesy car though, Ibiza estate....euuughh!
Post by: robjh on September 06, 2012, 09:38:42 pm
Post by: Carla77 on September 06, 2012, 10:33:07 pm
Cheers mate hopefully i get the same result. What did you say to persuade them to go 100% and thats a shocking courtesy car :grin:
Said that I expected quality when I bought into the VW brand, its poor that a 7 year old car has issues with rust. I also referred to the pdf document circulated within Vwuk where they basically admit that its a known fault. I dont have access to the pdf document anymore but some people on here do...any kind person out there has access could you sort robjh with a copy?
Post by: andy1979uk on September 07, 2012, 12:20:03 pm
I have slight rust on the front wing and rust around the rear badge, unexpected on a 7 year old car I must admit. Is there anywhere I can get a copy of the PDF document to arm myself with when going to the main dealer. Car has 89k and full dealter history apart from one.
Cheers
Andy
Post by: RedRobin on September 07, 2012, 10:58:00 pm
Hi All,
I have slight rust on the front wing and rust around the rear badge, unexpected on a 7 year old car I must admit. Is there anywhere I can get a copy of the PDF document to arm myself with when going to the main dealer. Car has 89k and full dealter history apart from one.
Cheers
Andy
....I have just emailed you a PDF at your lifecycle address :happy2:
Post by: jedi-knight83 on September 09, 2012, 09:03:02 am
I'm also going to get them (at my expense) to do the bonnet, bumper and fronts of the sills to get rid of stone chips.... and also it will mean the colour is blended at the front.
I also have a bit of rust on the bottom of my drivers door (where its been opened into a curb and has now started rusting... not by me id like to add!) and a bit coming through on the rear arch where it meets the rear bumper.. (again from a previous owner where they have removed the rear bumper and then probably scratched the paint in refitting it. Not sure if I'll get VW to do this as well. All depends on their quote.
The 19s are off though and will be getting refurbed at the same time so by next weekend it should be looking as good as new :happy2:
Post by: PND on September 09, 2012, 05:56:48 pm
It's right in the middle of the nearside front wing, on the lip underneath, so seems to tie in with the 'foam insert problem'. Robin (or anyone else), have you still got the PDF and if so, could you email it to me please?
I'll be making a visit to Bradford VW sometime this week... :fighting:
Still, at least my car is nice and clean again.. it's been a while. :ashamed:
Paul.
Post by: MPS on September 10, 2012, 04:41:51 pm
:jumpmove: :pomppomp: :jumping: Can you tell I'm excited? :grin:
Anybody who wants a copy of the pdf just pm me with your email address and I'll send you a copy :happy2:
Matt
Post by: chrisr763 on September 10, 2012, 04:55:44 pm
Thanks VW Baisingstoke. :innocent:
Post by: Ducky76 on September 10, 2012, 07:42:23 pm
Post by: RedRobin on September 10, 2012, 07:53:20 pm
Hi people rusty gti owner here , anyone had a look under there cars recently I did and didn't like what I saw its like a rusty old banger , just where did Vw get the metal from 2 make these out of , my cousins e30 Beemer is like new compared 2 my 05 plate , have a look and tell me it's not just mine :(
....I have a close inspection of my 05-plate Mk5 GTI every single time she is up on a hi-lift. So I last had a look last week and even said to Jim @ JKM how good she looked in spite of being driven 100k miles in 7 years. Some corrosion is inevitable - I had a broken fixing bracket on the suspension level sensor - quite common apparently.
Post by: Ducky76 on September 10, 2012, 09:57:58 pm
Post by: JStav on September 11, 2012, 12:27:10 pm
Post by: jedi-knight83 on September 11, 2012, 02:16:27 pm
I'm having the front end all painted to remove stonechips at the same time so that will be blended but now wondering how the colour match with the doors will look.
Bodyshop manager is adamant VW wont pay to have it blended but if the colour match is bad I'm not going to accept the car.
Post by: Neiltdi on October 09, 2012, 09:22:55 am
He said he will ignore the readings and put the claim in but dont be too hopeful and will let me know in 7-10 days.
So not great but fingers crossed
Post by: silverGT on October 13, 2012, 09:43:24 pm
Post by: Rhino on October 15, 2012, 10:47:37 pm
anyone know what dealers to go to in newcastle about this problem, silverlink vw or scotswood road vw?
many thanks
Post by: skard on October 15, 2012, 11:39:13 pm
Im another one with this annoying problem, huge bubble spot about the size of a 10p
anyone know what dealers to go to in newcastle about this problem, silverlink vw or scotswood road vw?
many thanks
See Lee Robertson at Scottswood Rd.
Post by: exodus_ste on October 16, 2012, 03:27:00 pm
RR kindly emailed me the wings pdf but im sure i saw written somewhere that there was a similar document regarding the sills. I do recall reading about some manufacturing issue to do with holding the chassis on the production line but i was wondering if this was an official statement.
I highly doubt they will sort out the window trim for me though.
I'll let you know how i get on when im back!
Post by: Gazza747 on October 16, 2012, 03:42:11 pm
Post by: chrisr763 on October 16, 2012, 04:20:01 pm
Post by: Teo10 on October 19, 2012, 09:15:27 am
Could someone PM me about getting the PDF?
Had a rubbish couple of weeks so if they even try and deny it :fighting: :fighting:
Post by: RedRobin on October 19, 2012, 09:21:41 am
Could someone PM me about getting the PDF?
....PDF has now been emailed to you :happy2:
If anyone else needs the PDF, then please PM me your email address.
Post by: Teo10 on October 19, 2012, 09:22:32 am
Could someone PM me about getting the PDF?
....PDF has now been emailed to you :happy2:
Perfect :happy2: Cheers buddy!
Post by: chrisr763 on October 19, 2012, 09:42:05 am
Post by: Teo10 on October 19, 2012, 09:56:26 am
Post by: dodds-gttdi on October 19, 2012, 12:12:11 pm
Booked in to Inch VW Bathgate a week on Tuesday to get an inspection!
Excellent, you'll get 1st class service there. :happy2:
Post by: Teo10 on October 19, 2012, 12:45:44 pm
Booked in to Inch VW Bathgate a week on Tuesday to get an inspection!
Excellent, you'll get 1st class service there. :happy2:
It was on your reccomendation mate :happy2: The woman on the phone seemed nice, as soon as I mentioned it she was said "Well we'll get you booked in ASAP to get it looked at" so must know of the problem! One of my friends has the same on his so told him to get booked up there too!
Post by: mcr on October 22, 2012, 11:14:44 pm
I went to see the local dealer today and they told me it wasn't covered under the 12 year warranty as it is specifically excluded under "trim something"
I took their word for it, got home and checked my manual which states nothing of the sort!
I think I'll give them a call tomorrow with the facts I have - What seems to work for everyone else?
Also, if someone could send me the PDF to read, that'd be great!
Thanks!
Post by: RedRobin on October 23, 2012, 12:37:35 am
Also, if someone could send me the PDF to read, that'd be great!
Thanks!
....I can if you PM me your email address to send it to, but I'm off to bed very soon so it might be in the morning.
Post by: mcr on October 23, 2012, 06:25:37 pm
....I can if you PM me your email address to send it to, but I'm off to bed very soon so it might be in the morning.I don't think I can PM yet :(
Can you PM me your address and I'll send you an email (then you have mine to reply to :happy2:
Post by: RedRobin on October 23, 2012, 06:29:22 pm
I don't think I can PM yet :(
Can you PM me your address and I'll send you an email (then you have mine to reply to :happy2:
....Have just sent you a PM with my email address - Hope you can receive it. You need 10 posts before you can PM and posts in Random Chat don't count.
Post by: mcr on October 23, 2012, 06:53:39 pm
Post by: lm_gauci on October 25, 2012, 11:52:33 am
....PDF has now been emailed to you :happy2:
If anyone else needs the PDF, then please PM me your email address.
PM'd :smiley:
Post by: andy1979uk on October 25, 2012, 12:10:19 pm
Thanks
Post by: chrisr763 on October 25, 2012, 12:37:24 pm
Post by: Neiltdi on October 26, 2012, 06:52:20 am
Post by: RedRobin on October 26, 2012, 09:30:52 am
How long did you guys wait after getting your car inspected? Ive been waiting 2 weeks and heard nothing?
....If you read back in this thread you'll see that it varies enormously but I think that many waited weeks rather than days. I was contacted after only 2 days, given a yes, and told I could bring my car in as soon as I liked as long as I said when and they would need it for 2 days. They prep'd, painted, and fitted my new PU OSIR front splitter for free at the same time as they had the paint on the go and it was only an extra 10 minute job. Makes you sick doesn't it! :evilgrin:
Post by: Neiltdi on October 26, 2012, 09:59:44 am
Sounds like you got very lucky with that! jammy git.
How long did you guys wait after getting your car inspected? Ive been waiting 2 weeks and heard nothing?
....If you read back in this thread you'll see that it varies enormously but I think that many waited weeks rather than days. I was contacted after only 2 days, given a yes, and told I could bring my car in as soon as I liked as long as I said when and they would need it for 2 days. They prep'd, painted, and fitted my new PU OSIR front splitter for free at the same time as they had the paint on the go and it was only an extra 10 minute job. Makes you sick doesn't it! :evilgrin:
I also rang them on monday morning they took my mobile number and said they would look into it and get back to me , its friday and still not heard anything :mad: :fighting:
They are only a 20 second walk from where i work so i think im gonna go have a word at tea break
Post by: mcr on October 26, 2012, 07:42:13 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi49.tinypic.com%2F2ymyv4p.jpg&hash=9273c7a88036ff829d30f5deb4fda20786af8692)
Post by: Carla77 on October 26, 2012, 09:50:18 pm
Am thinking this has been asked before, but has anyone had the rust issue with the rear badge on the boot ? Mine is starting to bubble and was hoping I could get it repaired ?
Thanks
I had my rusty boot badge repaired at the same time as my front wheel arches and the drivers side sill (all of which had started to bubble under the surface) - VW wouldn't pay the full price of the repair to the badge under warranty but agreed to split the cost 70/30 as a 'gesture of goodwill'. In retrospect I should have waited for the rust to get worse and they may have replaced the tailgate altogether.
Post by: jamer on October 29, 2012, 09:04:38 pm
Also, if someone could send me the PDF to read, that'd be great!
Thanks!
....I can if you PM me your email address to send it to, but I'm off to bed very soon so it might be in the morning.
Evening, I too haven't got 10 posts yet but could you pm me an email address that I could then give you mine on. Want to use this as my leverage when I go into VW this week with two rusty wings.
cheers
Post by: RedRobin on October 29, 2012, 09:52:08 pm
@jamer:
I have just sent you the PDF to your hotmail address - Hope it helps and welcome to the forum! :happy2:
Post by: lm_gauci on October 30, 2012, 08:03:26 pm
I'm in quite a bit of shock as to how efficient VW have been with this :smiley:
Post by: RedRobin on October 30, 2012, 08:04:39 pm
I popped into my local VW today after arranging to meet someone from their warranty department. He inspected both arches and agreed that they need replacing. My details were taken and i was told i would be contacted regarding booking it in for the work to be carried out. 5 o'clock today i get a call asking when is a suitable date to bring it in and now its all booked in for next week.
I'm in quite a bit of shock as to how efficient VW have been with this :smiley:
....Result! That's great news :happy2:
Post by: lm_gauci on October 30, 2012, 10:33:30 pm
I popped into my local VW today after arranging to meet someone from their warranty department. He inspected both arches and agreed that they need replacing. My details were taken and i was told i would be contacted regarding booking it in for the work to be carried out. 5 o'clock today i get a call asking when is a suitable date to bring it in and now its all booked in for next week.
I'm in quite a bit of shock as to how efficient VW have been with this :smiley:
....Result! That's great news :happy2:
I even went armed with the PDF you sent me RR. Wasn't even needed. Hopefully VW are starting to take more responsibility on the problem and deciding to resolve the issue instead of fighting it.
Post by: Teo10 on October 31, 2012, 08:21:41 am
Booked in for 20th November to get them both done, they said it will take a week but hopefully less!
Post by: chrisr763 on October 31, 2012, 10:08:28 am
Went into VW Inch Bathgate yesterday, gave them the keys and waited about for 20 minutes and the guy came back out saying they will replace both wings!
Booked in for 20th November to get them both done, they said it will take a week but hopefully less!
Well done! Glad your getting it sorted! I was very pleased with VW Baisingstoke's help!
Post by: dodds-gttdi on October 31, 2012, 10:40:26 am
Went into VW Inch Bathgate yesterday, gave them the keys and waited about for 20 minutes and the guy came back out saying they will replace both wings!
Booked in for 20th November to get them both done, they said it will take a week but hopefully less!
:happy2: Excellent news. Did they offer you a courtesy car? They only have 3 or 4 but you might be lucky and get one. Think they have a new Jetta, a 1.6 TDI Golf and two up!'s.
Post by: chrisr763 on October 31, 2012, 10:42:39 am
Post by: Teo10 on October 31, 2012, 11:42:49 am
Went into VW Inch Bathgate yesterday, gave them the keys and waited about for 20 minutes and the guy came back out saying they will replace both wings!
Booked in for 20th November to get them both done, they said it will take a week but hopefully less!
:happy2: Excellent news. Did they offer you a courtesy car? They only have 3 or 4 but you might be lucky and get one. Think they have a new Jetta, a 1.6 TDI Golf and two up!'s.
Nope, was a bit gutted, said they couldnt offer a courtesy car for paint warranty work?!
Post by: RedRobin on October 31, 2012, 11:47:13 am
Nope, was a bit gutted, said they couldnt offer a courtesy car for paint warranty work?!
....Really? Mine gave me (free of any charges) a new Polo while my wings were being done - 2 days.
Post by: Teo10 on October 31, 2012, 11:48:29 am
Nope, was a bit gutted, said they couldnt offer a courtesy car for paint warranty work?!
....Really? Mine gave me (free of any charges) a new Polo while my wings were being done - 2 days.
I could really do with one, considering I have to go all the way out to bathgate then will have no way to get to and from work, which is a nightmare!
Post by: Neiltdi on November 01, 2012, 08:01:26 am
I think they would have offered me a courtesy car but only being 19 they couldn't under their insurance policy! Would have been nice to try something newer! ;)How old do you have to be ?
Post by: RedRobin on November 01, 2012, 09:07:19 am
Do you still get a courtesy car when you are over 70yo? :grin:
Post by: Neiltdi on November 01, 2012, 11:37:10 am
Booked in for the 14th of november
Post by: GT_SPORT on November 01, 2012, 12:22:12 pm
Post by: Teo10 on November 01, 2012, 03:26:47 pm
Post by: paulw123 on November 01, 2012, 03:36:39 pm
Post by: chrisr763 on November 01, 2012, 03:49:27 pm
not as if I'm going to rally about in it?! :fighting:
Errrr..... :confused: Why Not? :grin:
Post by: Antvw on November 02, 2012, 07:33:24 pm
Post by: Teo10 on November 21, 2012, 12:01:37 pm
not as if I'm going to rally about in it?! :fighting:
Errrr..... :confused: Why Not? :grin:
If I get one, will probably be a fox or something :grin:
Post by: RobboGTI on November 21, 2012, 03:47:50 pm
Oh and I asked about insurance to confirm and it is for over 21
Post by: Neiltdi on November 21, 2012, 04:14:51 pm
Post by: RobboGTI on November 23, 2012, 06:11:39 pm
Post by: jedi-knight83 on November 27, 2012, 11:59:21 am
So, has anybody got any pictures from after the repair??
No pics but my tornado red was done VERY well by VW chelmsford. Colour match is spot on and I have a VERY critical eye for detail (www.cambridgeautogleam.com is my company). Their finishing was average.. but nothing a couple of hours with a machine polisher in the hands of an expert couldn't fix. Biggest worry for me was the colour match and TR is the hardest one to match and mine was extremely good.
Post by: ianv5 on November 27, 2012, 12:16:40 pm
So, has anybody got any pictures from after the repair??
No pics but my tornado red was done VERY well by VW chelmsford. Colour match is spot on and I have a VERY critical eye for detail (www.cambridgeautogleam.com is my company). Their finishing was average.. but nothing a couple of hours with a machine polisher in the hands of an expert couldn't fix. Biggest worry for me was the colour match and TR is the hardest one to match and mine was extremely good.
Mine is also Tornado Red, had two new wings from Leicester VW, not happy at first because nearside front wing had a paint run! Got it sorted though and colour match is ok. Will detail the front wings when I get back from Afghan, paint will have had 8 months to cure properly! See my thread here: http://www.mk5golfgti.co.uk/forum/index.php/topic,53197.0.html
Post by: RobboGTI on November 27, 2012, 12:32:42 pm
So, has anybody got any pictures from after the repair??
No pics but my tornado red was done VERY well by VW chelmsford. Colour match is spot on and I have a VERY critical eye for detail (www.cambridgeautogleam.com is my company). Their finishing was average.. but nothing a couple of hours with a machine polisher in the hands of an expert couldn't fix. Biggest worry for me was the colour match and TR is the hardest one to match and mine was extremely good.
That's good then, mine is being dealt with by vw chelmsford also! It's going in on Monday to get sorted. DBP so shouldn't be too hard to match anyway.
Post by: RobboGTI on November 27, 2012, 12:33:15 pm
So, has anybody got any pictures from after the repair??
No pics but my tornado red was done VERY well by VW chelmsford. Colour match is spot on and I have a VERY critical eye for detail (www.cambridgeautogleam.com is my company). Their finishing was average.. but nothing a couple of hours with a machine polisher in the hands of an expert couldn't fix. Biggest worry for me was the colour match and TR is the hardest one to match and mine was extremely good.
That's good then, mine is being dealt with by vw chelmsford also! It's going in on Monday to get sorted. DBP so shouldn't be too hard to match anyway.
Post by: RobboGTI on November 27, 2012, 12:34:55 pm
So, has anybody got any pictures from after the repair??
No pics but my tornado red was done VERY well by VW chelmsford. Colour match is spot on and I have a VERY critical eye for detail (www.cambridgeautogleam.com is my company). Their finishing was average.. but nothing a couple of hours with a machine polisher in the hands of an expert couldn't fix. Biggest worry for me was the colour match and TR is the hardest one to match and mine was extremely good.
I want to get my car detailed after the repair as well so hopefully the whole car will be mint!
Post by: jedi-knight83 on November 27, 2012, 03:18:27 pm
So, has anybody got any pictures from after the repair??
No pics but my tornado red was done VERY well by VW chelmsford. Colour match is spot on and I have a VERY critical eye for detail (www.cambridgeautogleam.com is my company). Their finishing was average.. but nothing a couple of hours with a machine polisher in the hands of an expert couldn't fix. Biggest worry for me was the colour match and TR is the hardest one to match and mine was extremely good.
That's good then, mine is being dealt with by vw chelmsford also! It's going in on Monday to get sorted. DBP so shouldn't be too hard to match anyway.
Cool. Chris Hollis is the bodyshop manager and was very helpful. Sent photos of the progress and I got him to respray the whole front end while it was in. Looks like a new car now :)
Post by: RedRobin on November 27, 2012, 04:03:09 pm
Cool. Chris Hollis is the bodyshop manager and was very helpful. Sent photos of the progress and I got him to respray the whole front end while it was in. Looks like a new car now :)
....And being a detailer, you are a fussy bugger! So this Chris Hollis fella's paintshop must be good :happy2:
Post by: Nodz on November 27, 2012, 05:06:29 pm
If anything I made a schoolboy error as I should've got my front bumper and rear upper bumper sprayed but never did and in certain lights I can tell the difference. Lesson learnt I suppose lol
Post by: RobboGTI on November 27, 2012, 06:04:29 pm
So, has anybody got any pictures from after the repair??
No pics but my tornado red was done VERY well by VW chelmsford. Colour match is spot on and I have a VERY critical eye for detail (www.cambridgeautogleam.com is my company). Their finishing was average.. but nothing a couple of hours with a machine polisher in the hands of an expert couldn't fix. Biggest worry for me was the colour match and TR is the hardest one to match and mine was extremely good.
That's good then, mine is being dealt with by vw chelmsford also! It's going in on Monday to get sorted. DBP so shouldn't be too hard to match anyway.
Cool. Chris Hollis is the bodyshop manager and was very helpful. Sent photos of the progress and I got him to respray the whole front end while it was in. Looks like a new car now :)
How much did that cost to get the front bumper sprayed up then? Wouldn't mind mine doing along with the side skirts and rear lower bumper!
Post by: jedi-knight83 on November 27, 2012, 06:23:43 pm
So, has anybody got any pictures from after the repair??
No pics but my tornado red was done VERY well by VW chelmsford. Colour match is spot on and I have a VERY critical eye for detail (www.cambridgeautogleam.com is my company). Their finishing was average.. but nothing a couple of hours with a machine polisher in the hands of an expert couldn't fix. Biggest worry for me was the colour match and TR is the hardest one to match and mine was extremely good.
That's good then, mine is being dealt with by vw chelmsford also! It's going in on Monday to get sorted. DBP so shouldn't be too hard to match anyway.
Cool. Chris Hollis is the bodyshop manager and was very helpful. Sent photos of the progress and I got him to respray the whole front end while it was in. Looks like a new car now :)
How much did that cost to get the front bumper sprayed up then? Wouldn't mind mine doing along with the side skirts and rear lower bumper!
I paid about £650 in the end to have the bonnet, front bumper and splitter painted. I had lots of stone chips so needed quite a bit of prep work.
Post by: Nodz on November 27, 2012, 06:37:02 pm
So, has anybody got any pictures from after the repair??
No pics but my tornado red was done VERY well by VW chelmsford. Colour match is spot on and I have a VERY critical eye for detail (www.cambridgeautogleam.com is my company). Their finishing was average.. but nothing a couple of hours with a machine polisher in the hands of an expert couldn't fix. Biggest worry for me was the colour match and TR is the hardest one to match and mine was extremely good.
That's good then, mine is being dealt with by vw chelmsford also! It's going in on Monday to get sorted. DBP so shouldn't be too hard to match anyway.
Cool. Chris Hollis is the bodyshop manager and was very helpful. Sent photos of the progress and I got him to respray the whole front end while it was in. Looks like a new car now :)
How much did that cost to get the front bumper sprayed up then? Wouldn't mind mine doing along with the side skirts and rear lower bumper!
If your skirts an rear are textured ones he won't colour code them. Partly to do with it deviating from VW spec and that there could be defects form through stone chips scuffing the paint. Both these reasons is why I got R32 skirts
Post by: Teo10 on November 28, 2012, 02:39:10 pm
So good colour match and look perfect now, something to cross of my list... Now just for a ranting phonecall to Edinburgh City Council insurers who REFUSE to pay for damage binmen did to my car :fighting:
Post by: RedRobin on November 28, 2012, 03:02:03 pm
Now just for a ranting phonecall to Edinburgh City Council insurers who REFUSE to pay for damage binmen did to my car :fighting:
....They are just hoping that their resistance will make you go away. Don't give up and put everything in writing and make contact with the local press in preparation to embarrass them into action.
Post by: Teo10 on November 28, 2012, 03:46:52 pm
Now just for a ranting phonecall to Edinburgh City Council insurers who REFUSE to pay for damage binmen did to my car :fighting:
....They are just hoping that their resistance will make you go away. Don't give up and put everything in writing and make contact with the local press in preparation to embarrass them into action.
Without a doubt, Im going to take them to a small claims if I have to. The fact they stated the binmen out on duty that day had no recollection of it happening made the insurers believe they werent at fault.. They took 3 bloody months to get the statement from them, how are they going to remember that or admit to it!
Somehow magically my car got covered in dust that the bins were covered in and it there is no car that could make the scratches and dents at the angle they are at.
Post by: Rhino on December 22, 2012, 03:13:00 am
bloke measures the depth of the paint and to my horror the driver side wing has been resprayed,so they wouldnt touch that side.but would do the passenger side under warrenty.
well today i got a call saying its all going ahead under warranty!
RESULT!!! so gotta book it in to benfield silverlink after 7th jan
but the bad news is i still have to pay for the drivers side to be done. wont be getting it done as dealers tho cos will cost a fortune i imagine
Post by: RedRobin on December 22, 2012, 09:12:26 am
well today i got a call saying its all going ahead under warranty!
RESULT!!! so gotta book it in to benfield silverlink after 7th jan
but the bad news is i still have to pay for the drivers side to be done. wont be getting it done as dealers tho cos will cost a fortune i imagine
....Not necessarily. Surely it's worth asking the dealer to cost it.
Also, much more importantly, you'll be much more likely to get a better paint match between your two wings if done in the same workshop at the same time,
Post by: nigw on March 07, 2013, 07:07:45 am
Post by: camfollower on March 07, 2013, 09:22:05 am
Post by: sj2780 on March 07, 2013, 09:26:55 am
Post by: nigw on March 07, 2013, 04:48:41 pm
I'd love a copy too please :smiley:
Nobody has responded to me, but I think it might be the PDF on the following link
http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/index.php
Post by: RedRobin on March 07, 2013, 05:01:02 pm
I'd love a copy too please :smiley:
Nobody has responded to me, but I think it might be the PDF on the following link
http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/index.php
....No, that's not the official VW internal bulletin PDF.
If you or anyone else wants a copy you need to PM me your email address (as I have posted numerous times in this thread!!).
Post by: nigw on March 07, 2013, 05:20:58 pm
Post by: Samu on March 08, 2013, 03:09:06 pm
Would be much appreciated.
samhosgood@gmail.com
Post by: RedRobin on March 08, 2013, 03:42:34 pm
Could someone send me the PDF file, hoping to get my gti booked in.
Would be much appreciated.
samhosgood@gmail.com
....Emailed you :happy2:
Post by: nigw on March 08, 2013, 09:48:06 pm
Post by: RedRobin on March 08, 2013, 10:19:48 pm
I've been forwarded the PDF too, thanks. For anyone else looking, it is the same as the PDF embedded halfway down the link I posted earlier.
....I missed that :ashamed: - I just glanced at it overall and saw it was a different document without noticing the PDF link within it. Thanks for posting that :drinking:
Post by: GTI-Ross on March 08, 2013, 10:38:21 pm
Post by: Samu on March 25, 2013, 05:35:44 pm
Post by: RedRobin on March 25, 2013, 10:25:01 pm
Sorry Robin, could you also forward to me in a PM :smiley:
....I can only email it as an attachment and not in a forum PM.
Haven't I already emailed you a PDF?
Post by: bower on March 29, 2013, 03:07:06 pm
bower123456@yahoo.co.uk
Post by: RedRobin on March 29, 2013, 10:16:16 pm
could someone please email the pdf please
bower123456@yahoo.co.uk
....Done :happy2:
Post by: Samu on April 09, 2013, 12:04:45 pm
Post by: Alexis on April 09, 2013, 05:24:05 pm
Thanks :smiley:
Post by: Samu on April 09, 2013, 05:35:52 pm
Post by: Tortaruga on April 09, 2013, 06:06:35 pm
Don't think they would check.I imagine that they will check closely!
Post by: RedRobin on April 09, 2013, 08:15:58 pm
Has anyone had success with a lowered car? As I know a few people have said that VW won't touch if it's been lowered.
Thanks :smiley:
....Mine is lowered beyond borderline or any doubt! I had no problem and after a paint thickness check I was sorted out after only a couple of days.
Post by: Samu on April 10, 2013, 08:09:03 am
Has anyone had success with a lowered car? As I know a few people have said that VW won't touch if it's been lowered.
Thanks :smiley:
....Mine is lowered beyond borderline or any doubt! I had no problem and after a paint thickness check I was sorted out after only a couple of days.
They took one look at mine, took a paint reading and that was it. No questions asked.
I guess it depends on the dealership but also the person doing the assessment.
Post by: bankies on April 10, 2013, 10:25:58 am
grahamspencer@hotmail.com
I have a rust on both wings at the edge where it meets the liner
Thanks
Post by: peeliewally on April 10, 2013, 01:33:26 pm
I actually had excellent success in getting my 54 plate 330d Sport fixed under BMW 12 year anti-corrosion warranty. They replaced both front wings, repaired rear passenger wheel arch and under handle of boot lid. Cracking repair job. :happy2:
let's hope VW are as good as BMW at getting my Golf sorted.
Post by: RedRobin on April 10, 2013, 01:35:29 pm
Hi, could someone also send me a copy of the pdf :smiley:
grahamspencer@hotmail.com
I have a rust on both wings at the edge where it meets the liner
Thanks
....Emailed :smiley:
Post by: bankies on April 10, 2013, 02:14:24 pm
Hi, could someone also send me a copy of the pdf :smiley:
grahamspencer@hotmail.com
I have a rust on both wings at the edge where it meets the liner
Thanks
....Emailed :smiley:
:drinking: many thanks
going to local VW dealer tomorrow with 55 plate GTI will report back how it goes
Post by: peeliewally on April 12, 2013, 06:16:49 am
Affected areas are: drivers side rear quarter panel just above plastic bodykit and where it meets plastic bumper, drivers door sill area, around the VW badge on the tailgate. Both front wing are unaffected by rust so at least that's a plus point.
They looked at the areas that I pointed out, took measurements & pictures and he disappeared into his office to speak the VW down South. Five minutes later he returned with what looked like a printed PDF document giving reasons for the rust in the areas I pointed out and why they would not cover the full cost of repair under the anti-corrosion warranty. They said they would work out a price and email it to me. They would pay 50% of the cost. I am still waiting on the repair estimate.....which doesn't surprise me as I don't expect much from them due to past experiences.
I'm now off to try and find the terms & conditions of the VW 12-year anti corrosion warranty as my car has rust bubbles, is an 05 plate, has full VW service history and 60K miles on the clock.
Post by: bankies on April 12, 2013, 09:04:19 am
Thinking about getting the bonnet done at the same time anyone got an idea how much it is likely to cost?
Also managed to get a courtesy car but it will cost me £12 a day.........
Post by: triggerh4ppy on April 12, 2013, 09:56:05 am
sayeedamin@gmail.com
Also has anyone has success with a car with nonvw service history at either coventry or leicester dealers?
Thanks
Post by: karl210 on April 12, 2013, 10:06:05 am
Post by: bankies on April 12, 2013, 10:27:14 am
Can someone email me a copy of the PDF please?
sayeedamin@gmail.com
Also has anyone has success with a car with nonvw service history at either coventry or leicester dealers?
Thanks
email copy sent
Post by: mk4gti-t on April 30, 2013, 11:49:19 pm
Could i please have the pdf aswell :happy2:
neiljones30@hotmail.co.uk
Cheers.
Post by: mk4gti-t on May 02, 2013, 09:03:25 pm
Post by: Scottymon on May 02, 2013, 09:19:59 pm
Been to the local dealership today and although they agreed it's their issue and they will cover it i was told i need to take it to a dealer with a bodyshop. The nearest one to me is Coventry, about 45 miles away :surprised:
I had the same mate, still haven't got around to taking the journey, mines about 100 miles round trip, which I'd have to take there first for paint readings etc. so 200 miles! PITA I've considered buying one on fleabay and fitting it myself.
Post by: RedRobin on May 04, 2013, 08:09:35 am
Do you think there is any chance of me getting my 05 reg gti and my wifes 54 reg fsi done under warranty?
Could i please have the pdf aswell :happy2:
neiljones30@hotmail.co.uk
Cheers.
....Email sent with PDF attached.
My GTI is a 05-plate and wasn't a problem. They'll want to check your wings paint thickness to check it had never been resprayed and therefore not qualified for free repair.
Post by: detailer on May 04, 2013, 08:45:13 am
Post by: RedRobin on May 04, 2013, 07:03:57 pm
Could you send me a PDF please. Thankyou :happy2:
....I would be happy to, but cannot do so until you inform me of your email address to send it to.
Post by: detailer on May 04, 2013, 07:05:57 pm
Post by: Andygolf on May 05, 2013, 08:27:48 am
Post by: RedRobin on May 06, 2013, 05:21:41 pm
Red robin- my passenger front wing has been painted before and they have qualified it for a 100% repair( new wings)
....That's very unusual but I am of course very pleased for you :happy2:
I must admit that I've never fully understood why Volkswagen have insisted on checking the paint depth before accepting a free repair - I don't see why adding paint negates VW's responsibility for the underlying rust problem. In fact you could argue that an extra layer of paint gives further protection - Unless of course the rust has already started.
Post by: jamma on May 06, 2013, 06:00:01 pm
Post by: RedRobin on May 06, 2013, 06:11:37 pm
I just noticed that one of my wheel arches is starting to rust . Can someone advise me how I qualify for a free paint job as cant read through 25 pages . Cheers
....Visit your VW dealership and show them the rust. They will probably want to measure the existing paint thickness (a 5-minute job).
Be aware that this is not a normal warranty issue but something which Volkswagen are happy to do - Either repair or replace free of charge but they decide which.
So it doesn't matter how old your car is or if it's lowered.
PM me your email address and I can send you a VW internal document about it. You may not have to refer the dealer to it but it's effective backup if they plead ignorance or try to fob you off.
Hope This Helps :smiley:
Post by: sgour on May 06, 2013, 06:18:36 pm
Very useful info in this thread... Hopefully get VW to sort out my front wings soon
Post by: jamma on May 06, 2013, 06:29:14 pm
I just noticed that one of my wheel arches is starting to rust . Can someone advise me how I qualify for a free paint job as cant read through 25 pages . Cheers
....Visit your VW dealership and show them the rust. They will probably want to measure the existing paint thickness (a 5-minute job).
Be aware that this is not a normal warranty issue but something which Volkswagen are happy to do - Either repair or replace free of charge but they decide which.
So it doesn't matter how old your car is or if it's lowered.
PM me your email address and I can send you a VW internal document about it. You may not have to refer the dealer to it but it's effective backup if they plead ignorance or try to fob you off.
Hope This Helps :smiley:
Pm'd cheers
Post by: RedRobin on May 06, 2013, 06:53:31 pm
Emailed PDF to both sgour and jamma :happy2:
Post by: jamma on May 07, 2013, 12:59:29 pm
^^^^
Emailed PDF to both sgour and jamma :happy2:
Cheers Robin, Breeze in Poole know about it so all systems go .
Post by: eddofelgin on May 12, 2013, 11:54:10 pm
Anyone had a replacement by warranty in Aberdeen? Any tips?
Noticed earlier today a couple of the dreaded bubbles starting on my front driver side arch, same as other posters in the thread. :confused:
Thanks,
Edd
Post by: karl210 on May 13, 2013, 02:30:54 pm
Post by: brookesb32 on May 13, 2013, 05:52:22 pm
Post by: karl210 on May 13, 2013, 06:01:55 pm
After an hour journey of dropping my car off and taking the courtesy car home i get a cann 2 hours later, Sorry sir but only 1 of your 2 wings have come in you will need to come and pick your car back up and book it in again!! Clowns
Post by: Andygolf on May 13, 2013, 06:13:21 pm
Hi guys,
Anyone had a replacement by warranty in Aberdeen? Any tips?
Noticed earlier today a couple of the dreaded bubbles starting on my front driver side arch, same as other posters in the thread. :confused:
Thanks,
Edd
I have had mine approved in Aberdeen 100% on both wings even though one has been painted also got 70% on sills and boot. So happy days but they better do a cracking job!
Post by: howler on May 13, 2013, 11:11:19 pm
Just got my golf and it needs a wing sorting
What do you say when you go into the dealer?
Post by: Geo123 on May 13, 2013, 11:38:21 pm
george.webb123@gmail.com
Many thanks.
Post by: eddofelgin on May 14, 2013, 08:17:16 am
I have had mine approved in Aberdeen 100% on both wings even though one has been painted also got 70% on sills and boot. So happy days but they better do a cracking job!
Nice one good luck let us know how it goes. That John Clark yeah? Take long to sort out?
Post by: RedRobin on May 14, 2013, 04:03:53 pm
RedRobin could you please send me a copy of the PDF mentioned.
george.webb123@gmail.com
Many thanks.
....Just emailed to you. Sorry I didn't see your post earlier.
Post by: peeliewally on May 15, 2013, 06:56:16 am
Post by: gjseb16 on May 17, 2013, 04:26:54 pm
Post by: ReeceH13 on June 07, 2013, 12:34:47 pm
Could you email me the PDF doc please?
reece.hassan@yahoo.co.uk
I have a question for you guys, I am booked in next Friday to see the guy re. the rust at VW, my issue is bubbling under the Rear VW badge on the tailgate. Now do you think they would turn me away as I have a 'Black VW' badge, sprayed. You and I know it has absoloutly no affect on the claim but they might come back and say it has been 'modified'
I don't have the 'Full VW service history' but again, has nothing to do with the condition of the paint
:stupid:
Cheers guys! :happy2:
Post by: gjseb16 on June 07, 2013, 05:41:02 pm
Post by: ReeceH13 on June 07, 2013, 06:37:55 pm
I could answer that question mate just had mine done an they offered me 50 percent towards tailgate but bill was still going to stand at 500 quid in would have to pay as they say boot needs replacing mate
I hope they settled on a 100% claim in the end? So did they say they were only to do 50% due to having a black VW badge or just in general? If anyone has experience re having a black badge and them kicking off let me know! :smiley:
Post by: gjseb16 on June 07, 2013, 07:16:01 pm
Post by: m4t_lee on June 14, 2013, 11:44:07 pm
How can I get this covered by warranty? He said something like the warranty was for corrosion and this was perforation or something?
Post by: ReeceH13 on June 15, 2013, 10:16:24 pm
Just been to Coventry bodyshop today, they checked it out and said they'd only cover 50% of the cost, the remaining 50% would cost me £470!!!!
How can I get this covered by warranty? He said something like the warranty was for corrosion and this was perforation or something?
Bump...
I went to VW the other day, if they say the above, is there any way to get them to pay for 100% of the work?
Post by: m4t_lee on June 15, 2013, 10:42:18 pm
Post by: Frodo-anni on June 15, 2013, 10:49:11 pm
Post by: RedRobin on June 16, 2013, 07:28:43 pm
Hey guys, THIS ISSUE IS NOT A WARRANTY ISSUE! Read earlier posts and it's all explained.... Lots of times.
Post by: jonnboyy69 on June 16, 2013, 09:44:56 pm
Post by: phil bert on June 16, 2013, 09:57:26 pm
Post by: edd666999 on June 16, 2013, 10:03:27 pm
Just awaiting VW's response.
Post by: phil bert on June 16, 2013, 10:09:12 pm
My warranty guy was as sound as usual. Must have moved that depth tester about 60 times on 1 of my wings to get a low reading :grin: It was obvious it had been painted from the other depth tests but one small area around the front of the wing read low enough.
Just awaiting VW's response.
lucky you I asked the guy to check mine twice and got was how often do I polish the car has the passengers wing was just in the tolerance :sick:
Post by: ReeceH13 on June 16, 2013, 10:14:36 pm
Post by: jonnboyy69 on June 17, 2013, 12:27:53 pm
The bodyshop manager came out with his paint gadget and agreed both front wings require replacing however one wing has been touched up previously and thus he will not replace under goodwill gesture, the other wing will be covered no problem.
He says the earliest i can book car in for "proper inspection with pics etc is SEPTEMBER!!!!! WTF????? then what??? wait another 3 months for paint n replace??
He also asked if i owned the car from new:No. Did i buy the car from Pullman?:No. Has it 100% full vw service history?; No it was serviced once in 7 yrs at a specialist, rest is full VW Serviced inc last year at Pullman.
This is the bit that surprised me tho; He said up to 2 months ago VW would have replaced both @100% goodwill until they changed their policy!! Wot policy?? he said its now a mechanical fault and thus as its out of its warranty then its not covered....... :surprised:
So im now preparing to be bent over and have my wallet emptied for £££ when they charge me 50% of total cost (AT BEST if they dont stall on the 1 specialist service and the other "NO" answers i gave him)..... Any good contacting VW customer Service @ Milton Keynes??? Probably not .....sigh :sad1:
Post by: edd666999 on June 17, 2013, 01:27:55 pm
Well just popped into my local dealers (Pullman@Sunderland) and have a feeling this wing rust fix is going to be a long long painful experience.......
The bodyshop manager came out with his paint gadget and agreed both front wings require replacing however one wing has been touched up previously and thus he will not replace under goodwill gesture, the other wing will be covered no problem.
He says the earliest i can book car in for "proper inspection with pics etc is SEPTEMBER!!!!! WTF????? then what??? wait another 3 months for paint n replace??
He also asked if i owned the car from new:No. Did i buy the car from Pullman?:No. Has it 100% full vw service history?; No it was serviced once in 7 yrs at a specialist, rest is full VW Serviced inc last year at Pullman.
This is the bit that surprised me tho; He said up to 2 months ago VW would have replaced both @100% goodwill until they changed their policy!! Wot policy?? he said its now a mechanical fault and thus as its out of its warranty then its not covered....... :surprised:
So im now preparing to be bent over and have my wallet emptied for £££ when they charge me 50% of total cost (AT BEST if they dont stall on the 1 specialist service and the other "NO" answers i gave him)..... Any good contacting VW customer Service @ Milton Keynes??? Probably not .....sigh :sad1:
Just go to another dealer
Post by: dmac1969 on June 17, 2013, 08:19:41 pm
Post by: ArildStavrum on June 18, 2013, 12:33:00 pm
He has passed my details to the bodyshop who should call me to arrange a time to drop the car in. Saying that he just called back today as the body shop have asked the mileage on the car, which seems a bit strange. Not sure why the mileage would matter.
I'll wait and see what happens.
Post by: edd666999 on June 18, 2013, 01:15:00 pm
I had mine at at VW Lookers Battersea last Wednesday. Service bloke took pictures, I have very small bubbling on 1 wheel arch, and he called me yesterday to confirm VW UK have agreed to pay 100%. Its likely they will replace the bubbling wheel arch and repair the root cause on the other.
He has passed my details to the bodyshop who should call me to arrange a time to drop the car in. Saying that he just called back today as the body shop have asked the mileage on the car, which seems a bit strange. Not sure why the mileage would matter.
I'll wait and see what happens.
He called back because HE was suppose to ask you the mileage on the first call but forgot, instead of just saying sorry i forgot to ask he blamed someone else :happy2:
Post by: RedRobin on June 20, 2013, 04:03:23 pm
The mileage shouldn't make any difference - VW agreed to my wings repair at over 100k miles (and over 7 years old).
Post by: edd666999 on June 27, 2013, 06:46:10 pm
Post by: TomGTI on June 27, 2013, 06:52:20 pm
Post by: mart. on July 08, 2013, 08:46:34 pm
Martz2003@hotmail.com
I noticed rear arch rust pretty much 1/2 of the inside arch. Whats vw stance on rear arch as most of this thread is about the fronts?
Post by: edd666999 on July 09, 2013, 01:56:23 am
£336 to replace one arch and that's apparently 50/50.
Currently putting together a complaint.
Post by: phil bert on July 09, 2013, 09:08:03 pm
Post by: sf1506 on July 09, 2013, 11:18:24 pm
Post by: torque777 on July 10, 2013, 06:32:45 am
sent using my own fingers
Post by: Pmoky gti on July 10, 2013, 11:59:26 am
Should be back with me Friday
At first they said 50/50 but in the end Vw uk said 100% happy days
Costing £700 for both front wings!ouch
Post by: jonnboyy69 on July 10, 2013, 12:01:34 pm
Post by: ConeKiller on July 10, 2013, 12:46:54 pm
I'd be interested in knowing the various quotes ppl have received from the dealers for repairing just the one wing. Im waiting to get a quote from mine for the predictable 50/50 scenario for my rusty wings. Hoping it is below £300 fingers crossed :sad1:
Hold out for the 100%, VW can't agree 50/50 with some then cover it all for others!
Post by: phil bert on July 10, 2013, 02:38:41 pm
I'd be interested in knowing the various quotes ppl have received from the dealers for repairing just the one wing. Im waiting to get a quote from mine for the predictable 50/50 scenario for my rusty wings. Hoping it is below £300 fingers crossed :sad1:
Hold out for the 100%, VW can't agree 50/50 with some then cover it all for others!
totally agree with this when I confronted my dealer about this he just said that's not possible and that its all false if people are saying they getting 100% of the cost cover
Post by: jonnboyy69 on July 10, 2013, 02:46:35 pm
Post by: Mk5Dom on July 10, 2013, 02:52:46 pm
Hi. Could i get a copy of the pdf please?
Martz2003@hotmail.com
I noticed rear arch rust pretty much 1/2 of the inside arch. Whats vw stance on rear arch as most of this thread is about the fronts?
Sent mate.
Post by: ConeKiller on July 10, 2013, 03:23:27 pm
Ahh I agree they shouldnt discriminate, however everyones experience/result seems to be subjective to particular details and are varied (Thats assuming from reading thru this thread that all ppl are saying is true). I would love to hold out for 100% but one wing has been previously touched up and VW is making out they are doing me a favour by doing the other for free....looks like they got me over a barrel at moment.... not cool.
Where are you based? If in the south east go to Otford/Sevenoaks VW! They did mine FOC with no issues! Was there and back in less than 4 days
Post by: TomGTI on July 10, 2013, 03:37:13 pm
Post by: jonnboyy69 on July 11, 2013, 12:21:52 am
Ahh I agree they shouldnt discriminate, however everyones experience/result seems to be subjective to particular details and are varied (Thats assuming from reading thru this thread that all ppl are saying is true). I would love to hold out for 100% but one wing has been previously touched up and VW is making out they are doing me a favour by doing the other for free....looks like they got me over a barrel at moment.... not cool.
Where are you based? If in the south east go to Otford/Sevenoaks VW! They did mine FOC with no issues! Was there and back in less than 4 days
Cheers for info but Im located in the North East unfortunately......only 2 local dealers Pullman and Benfield.
Post by: m19ads on July 11, 2013, 01:19:31 pm
Post by: Mk5Dom on July 11, 2013, 01:49:17 pm
I am new to the forum having just bought an 05 GTI. I came across this thread when I joined and was shocked to hear about the rust issues!! Having checked mine I do have a small area on the front wing and also on the sill (same side). I know its cheeky given I have only just joined but if someone could e mail me the PDF doc I would be very grateful. I want to get my facts straight in my head before I tackle VW! Also where is best to start with VW in terms of people, is it the servie guy?! My e mail is m19ads@gmail.com......Thanks in advance :grin:
Sent mate.
I went into my dealership to pick up some toys and I asked the Parts Manager who it is best to speak to regarding rust and he pointed me in the direction of the warranty bloke.
Post by: m19ads on July 11, 2013, 02:17:36 pm
Thanks again :happy2:
Post by: Mk5Dom on July 11, 2013, 02:20:35 pm
Post by: jgwynn on July 30, 2013, 10:57:06 am
Post by: Rumple on July 30, 2013, 11:29:50 am
Got some bubbling on my arch and a rust patch on the skirt directly under the front left wing? :(
Post by: 993BOY on July 31, 2013, 01:00:12 pm
Could you send me a PDF please. Thankyou :happy2:
....I would be happy to, but cannot do so until you inform me of your email address to send it to.
Hi Can you please e-mail me the said pdf as well?
brownpartnership11@gmail.com
many thanks,
Nick :happy2:
Post by: 993BOY on July 31, 2013, 01:01:50 pm
Hi. Could i get a copy of the pdf please?
Martz2003@hotmail.com
I noticed rear arch rust pretty much 1/2 of the inside arch. Whats vw stance on rear arch as most of this thread is about the fronts?
Sent mate.
Can you please sned me the pdf as well?
brownpartnership11@gmail.com
Cheers,
Nick :happy2:
Post by: Frodo-anni on July 31, 2013, 04:14:48 pm
:happy2:
Post by: masemk5 on August 01, 2013, 05:18:08 pm
I only bought the car from a private seller in May. It has full VW service history and my fiancee's family are long term customers of the specialist cars group, buying company cars and personal cars over the years...adding that to what others have been offered, 50% seems a miserable offer. I have 4 weeks to accept or not they said. :confused:
Post by: wattso on August 02, 2013, 12:13:21 pm
Would love a read of this PDF if anybody could be so kind.
W a t t s o @ m a c . C o m
What's vw's stance on cars with coilovers then? I'm slightly concerned as mine is lowered and one wing looks like its been sprayed already :/
Thanks
Post by: po_138 on August 02, 2013, 05:34:16 pm
Could someone email a copy as well.
Anyone had any dealings with Vw parkway Northampton?
Many thanks
Po_138@hotmail.com
Post by: Andy1994 on August 05, 2013, 05:30:08 pm
andrewbates94@hotmail.co.uk
Post by: dodds-gttdi on August 13, 2013, 09:59:31 am
Booking an appointment with vw in the following weeks so this pdf could come in handy against them if i could have a copy please
andrewbates94@hotmail.co.uk
Sent :happy2:
Post by: Rumple on August 22, 2013, 10:29:39 am
Her replacement for the week:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi41.tinypic.com%2Fplxdd.jpg&hash=d244717d37278de58a6646ea3b9a33767ebfc7d8)
+He also mentioned the recoil on the coils so they're doing that aswell whilst its in :smiley:
Post by: Scottymon on August 22, 2013, 10:48:32 am
Post by: Andy1994 on August 22, 2013, 11:09:56 am
Post by: Rumple on August 22, 2013, 11:23:49 am
How do you go about kicking off the process is it just a case of going to the dealer or do you phone and ask for an appointment regarding it, do you deal with sales,service or bodyshop? sorry for the questions
You need to call a dealer who has a bodyshop on site.
I phoned the dealer and asked about a warranty inspection, she passed me through to the warranty claims manager who told me he was aware of the issues and would be more than happy to have a look, I arranged to go there the next day as he wasn't too busy. Upon arrival I explained to him where I had noticed corrosion (Mine was under the front two wings ontop of the sills) he agreed that it was obviously rusting, I also had some bubbling ontop of my wing which I mentioned and he checked with the depth gauge. Apparently anything under 100 is factory paint work mine read 180 at points so was clearly repaired, he told me they couldn't cover it but as the sills were under cover he'd change the wings as a good will gesture :happy2:
Which garage mate?
VW Beadles Sevenoaks! (Not my local, but nearest bodyshop)
Post by: torque777 on August 22, 2013, 04:07:28 pm
sent using my own fingers
Post by: Gazzgti on August 22, 2013, 07:18:59 pm
Post by: Tejinder on August 29, 2013, 10:23:53 pm
tejbhuee@gmail.com
Thanks in advance
Post by: ConeKiller on August 30, 2013, 12:52:35 am
New wings and sills under warranty! only took a couple of weeks and the cars in!
Her replacement for the week:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi41.tinypic.com%2Fplxdd.jpg&hash=d244717d37278de58a6646ea3b9a33767ebfc7d8)
+He also mentioned the recoil on the coils so they're doing that aswell whilst its in :smiley:
LOL this is the exact same car I had! :signLOL:
Post by: Frodo-anni on August 30, 2013, 10:26:04 am
Could someone send me the pdf please?
tejbhuee@gmail.com
Thanks in advance
pdf sent :happy2:
Post by: Another Fluffer on September 03, 2013, 05:12:57 pm
Been a lurker on these pages for about 6 months now, bought a 05 plate GTI with full service history with VW.
I have very serious rust on one of my arches and tail gate, with the other wing having minor but still obvious corrosion.
I would very much appreciate any advice on how to persuade VW to offer more than the 50% they have already offered, the 50% still leaves me with a bill of over £1500!
If someone could please email through the PDF document to me it would be much appreciated!
Email address: patrick.mitchell@live.co.uk
Thanks in advance!
Patrick.
Post by: Frodo-anni on September 03, 2013, 05:47:08 pm
Hi all,
Been a lurker on these pages for about 6 months now, bought a 05 plate GTI with full service history with VW.
I have very serious rust on one of my arches and tail gate, with the other wing having minor but still obvious corrosion.
I would very much appreciate any advice on how to persuade VW to offer more than the 50% they have already offered, the 50% still leaves me with a bill of over £1500!
If someone could please email through the PDF document to me it would be much appreciated!
Email address: patrick.mitchell@live.co.uk
Thanks in advance!
Patrick.
Email sent :happy2:
Post by: Another Fluffer on September 03, 2013, 08:15:45 pm
Hi all,
Been a lurker on these pages for about 6 months now, bought a 05 plate GTI with full service history with VW.
I have very serious rust on one of my arches and tail gate, with the other wing having minor but still obvious corrosion.
I would very much appreciate any advice on how to persuade VW to offer more than the 50% they have already offered, the 50% still leaves me with a bill of over £1500!
If someone could please email through the PDF document to me it would be much appreciated!
Email address: patrick.mitchell@live.co.uk
Thanks in advance!
Patrick.
Email sent :happy2:
Thanks very much, Made a typo up there^ would you be kind enough to send it again please? :smiley:
Should be: patrick-mitchell@live.co.uk
Sorry!
Post by: munny on September 03, 2013, 09:22:51 pm
Also interested to know do they blend into the doors when they replace the wings?
thanks!
Post by: Human Joist on September 03, 2013, 11:18:46 pm
Post by: jonnboyy69 on September 04, 2013, 11:43:14 am
Well its gone from ridiculous to outrageous now......seriously!. After 1st initial visit to the local VW dealer on June 17th, (the "bodyshop manager" said today was earliest he could book me in for a technical report to replace both wings), 3 month fobbing off period is bad enough but what escalated at todays visit made my piss boil.
Originally he stated VW would only goodwill 50% cost for BOTH wings replaced, today he states it will be just 50% on passenger wing only due to VW changing their policy once again since June visit.
Now quite clearly this fella is stalling and blagging his way thru this already laughable dilemma and its become embarrassing for both of us. After a 10 minute inspection (without camera although promised) he presented me a scruffy hand written piece of paper with £560 circled on it....... then commenced a 20 mins back and forth conversation regarding how he couldnt remember saying it would be 50% off for 2 wings and im only entitled to 50% off 1 wing etc etc.
Now heres the crunchy bit;
-He states all VW dealership body/paint technicians must now compile relevant report at their dealership pc terminal and it will automatically generate the work codes minus any good faith discount % allowed at the touch of a button (he made it sound like i should be impressed by this).
-No permission to ask VW Milton Keynes for this "green light to go ahead" verification, no VW customer service are involved in this process, its a dealership decision.
-Age of the car IS now relevant in this process, he clearly states this as a fact, so the older the car the less % discount goodwill.
-We cannot haggle or barter or beg or borrow, if the computer says no then were stuck in the proverbial so to speak.
Ive requested proper written quotation proof of this £560 "estimate" to be sent to me within the week, I plan to contact VW customer services and try and get further discount off this amount and visit another not so local competitor VW dealership 15 miles away.
VW moving goalposts?. VW reluctant to assert themselves to make a customer happy?. VW cherry picking new car owners and fobbing off older loyal used car owners?.
My conclusion is this; quite clearly this fella/dealership/VW has no intention of treating my rusty wing problem with the highest of priorities and respect that we all hope for. Im afraid this is the final nail in the coffin for me......ive been fobbed off enough and will be offering my hard earned cash to the local BMW dealers 2 miles away next year happy2:
Post by: Rumple on September 04, 2013, 11:56:21 am
Post by: jonnboyy69 on September 04, 2013, 12:21:29 pm
Post by: Scottymon on September 04, 2013, 12:27:30 pm
I wouldn't give the stealership the satisfaction or money.
Front Bumper Removal: http://forums.vwvortex.com/showthread.php?3443678
Wing fixings:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fimg529.imageshack.us%2Fimg529%2F2770%2Fn5010152.png&hash=8769f8f1d0bafbc94a15e833bbe3ce73e69a2fec)
Post by: Juicetin on September 04, 2013, 12:52:50 pm
I have been through 2 dealerships who have taken readings, written reports etc.
I have submitted everything possible, including photos and the much banded about PDF.
It has been escalated through VW Customer Services and then to the VW Executive (who even said they had referred it to Germany...not sure I believe that).
It even reached Alison Jones, the Quality Care Director.
They are taking a hard line...50% goodwill is the best they are offering me.
Post by: ConeKiller on September 04, 2013, 01:32:07 pm
The cut off date of June is before I and other people on here got their wings done with 100% contribution!!
The automated system is a load of the brown stuff as well, the dealer went to VW UK for authority on my case. Starting to feel they made a mistake when they covered all mine.
Post by: jonnboyy69 on September 05, 2013, 12:30:05 am
To make things worse my father had both his 07 polo wings done 100% free last year on my advice.......same problem as ours! Look at the sh*tstorm they are creating for us just 12 months later!!!!!?????
If firing off an email/letter to VW Milton Keynes is as ineffective as you ppl have said then they have made my final decision very very easy, aka; VW can 100% kiss my 20+yrs of proud ownership goodbye.
If VW were even vaguely consistent on this matter over the past year or so then i'd have begrudgingly accepted their bullsh*t today.
Post by: Tejinder on September 05, 2013, 03:01:33 am
Could someone send me the pdf please?
tejbhuee@gmail.com
Thanks in advance
pdf sent :happy2:
Thank you!
Post by: torque777 on September 05, 2013, 06:27:40 am
Guys iv'e honestly had enough of it all, I genuinely thought it was reasonable of me to beg for just 50% off total repairs!! how silly am I??? reading similar posts on here doesn't make me feel any better neither, that this poor experience is not isolated to small numbers.Have you tried a different dealer ...my dealer would only give me the vw factory 75% ...the other 25% comes from dealer if they think you deserve it, are loyal to that dealership then they speak to vwuk and between them they then decide how much of the extra 25% they will put up ...I got non of the 25% due to never using the dealership ..I got the standard 75% from vw ...this costs the dealership nothing ...they did tell me upto june they were doing wings for free but vw told them no more as there was too many !! You should get at least 75% so long as the wings have never been painted or messed with
To make things worse my father had both his 07 polo wings done 100% free last year on my advice.......same problem as ours! Look at the sh*tstorm they are creating for us just 12 months later!!!!!?????
If firing off an email/letter to VW Milton Keynes is as ineffective as you ppl have said then they have made my final decision very very easy, aka; VW can 100% kiss my 20+yrs of proud ownership goodbye.
If VW were even vaguely consistent on this matter over the past year or so then i'd have begrudgingly accepted their bullsh*t today.
sent using my own fingers
Post by: Gman30 on September 05, 2013, 08:53:53 am
Has anyone ever noticed small bubbling/rust spiders on there lower rear quaters?
Just bought my 2007 Edition and It has a far few of these nasty little buggers! (os worse)
I am planning on trying to get it sorted under the warranty obviously, Just wondering if anyone else has had any success with this?
P.S If anyone could send me the VW PDF on the rust issue that would be great!
bh01@btinternet.com
:smiley:
Post by: Frodo-anni on September 05, 2013, 03:45:21 pm
Hi All,
Has anyone ever noticed small bubbling/rust spiders on there lower rear quaters?
Just bought my 2007 Edition and It has a far few of these nasty little buggers! (os worse)
I am planning on trying to get it sorted under the warranty obviously, Just wondering if anyone else has had any success with this?
P.S If anyone could send me the VW PDF on the rust issue that would be great!
bh01@btinternet.com
:smiley:
pdf sent :happy2: only covers the rust on the front wings, not aware of a pdf doc for the sills or rear boot. Your dealership should be well aware of them though
Post by: n17chm on September 05, 2013, 05:09:05 pm
n17chm@hotmail.co.uk
Thanks in advance
Post by: Another Fluffer on September 05, 2013, 08:17:11 pm
Anyone? :smiley:Hi all,
Been a lurker on these pages for about 6 months now, bought a 05 plate GTI with full service history with VW.
I have very serious rust on one of my arches and tail gate, with the other wing having minor but still obvious corrosion.
I would very much appreciate any advice on how to persuade VW to offer more than the 50% they have already offered, the 50% still leaves me with a bill of over £1500!
If someone could please email through the PDF document to me it would be much appreciated!
Email address: patrick.mitchell@live.co.uk
Thanks in advance!
Patrick.
Email sent :happy2:
Thanks very much, Made a typo up there^ would you be kind enough to send it again please? :smiley:
Should be: patrick-mitchell@live.co.uk
Sorry!
Post by: shreddedmeat on October 30, 2013, 12:00:44 pm
I was told categorically by the warranty guy that on a 55 plate car VW will not offer more than 50% goodwill, and won't take into consideration that the car only has 36k on the clock.
Obviously this isn't good enough, so in the mean time should I get on to VW customer service and make life difficult for them? Or should I wait until the inspection is carried out and try then? Obviously want to get the ball rolling if I'm waiting 5 weeks to even get the car seen....
Cheers
Post by: Frodo-anni on October 30, 2013, 12:43:15 pm
I would not accept it and escalate the matter with VW HQ.
Post by: shreddedmeat on October 30, 2013, 12:51:48 pm
Friend just had a '54' plate with 108K fixed, new wing, sill repaired and boot repair. Other wing declined due to previous paint.
I would not accept it and escalate the matter with VW HQ.
That's great to know they're still doing the full 100%. Did he/she have to fight for it?
Post by: Frodo-anni on October 30, 2013, 12:56:08 pm
:happy2:
Post by: RedRobin on October 30, 2013, 03:25:06 pm
I've spoken to two dealers about this, the earliest I could get booked in was the 4th December...
I was told categorically by the warranty guy that on a 55 plate car VW will not offer more than 50% goodwill, and won't take into consideration that the car only has 36k on the clock.
....You're going all about this wrong. Have you not read any of this thread? I know it's now 32 pages, but.
THE VW MK5 WINGS RUST ISSUE IS NOT A WARRANTY ISSUE.
Sorry to be so impatient but it gets mighty tedious and a waste of time explaining this time after time after time just because some folks don't bother to read a thread.
Post by: shreddedmeat on October 30, 2013, 04:54:00 pm
I've spoken to two dealers about this, the earliest I could get booked in was the 4th December...
I was told categorically by the warranty guy that on a 55 plate car VW will not offer more than 50% goodwill, and won't take into consideration that the car only has 36k on the clock.
....You're going all about this wrong. Have you not read any of this thread? I know it's now 32 pages, but.
THE VW MK5 WINGS RUST ISSUE IS NOT A WARRANTY ISSUE.
Sorry to be so impatient but it gets mighty tedious and a waste of time explaining this time after time after time just because some folks don't bother to read a thread.
I know it isn't treated as a warranty issue. I read all 32 pages last night and an extra 20-ish on other forums, actually. I spoke to the warranty guy because he was the person I was directed to after explaining the situation to the dealer. I assume that's because he's responsible for sending claims to VW (he explained that on the phone). The fact that he is the 'warranty guy' is irrelevant, really - I didn't ask to make a warranty claim. As it happens, the bloke I dealt with and the dealer he works at is specifically mentioned earlier in this thread as an example of 100% goodwill!
Maybe I'm forgetting something after 2 and a half hours of reading, but if I'm 'going about it all wrong' by talking to the guy who sorts this stuff out what should I be doing instead!
Cheers
Post by: RedRobin on October 30, 2013, 11:47:24 pm
Maybe I'm forgetting something after 2 and a half hours of reading, but if I'm 'going about it all wrong' by talking to the guy who sorts this stuff out what should I be doing instead!
Cheers
....My apologies - You have now explained why it was the warranty guy you were seeing.
It's just that some dealers, probably out of ignorance, have tried to fob people off by saying it's a warranty issue and also I got a bit impatient having to explain the same thing to so many people.
Post by: shreddedmeat on October 31, 2013, 11:29:49 am
Post by: Juicetin on October 31, 2013, 12:59:42 pm
I am therefore very interested if you achieve a better result than this.
Post by: shreddedmeat on October 31, 2013, 01:34:11 pm
Shreddedmeat...i will be interested to hear the result of your discussions with VW customer service. I have been in a similar position, been to 2 garages who have taken readings and submitted them to VW head office. I have now been in extensive dialogue with customer services and, on my insistance, my case was referred to senior management there. After all this....50% goodwill offer is the most they are offering.
I am therefore very interested if you achieve a better result than this.
I have sent a calm and polite but firmly worded email so far, detailing exactly what has gone wrong, why I am disappointed with them, and what I expect them to do about it. There's about 6 or 7 points of complaint I've put to them to support my claim. If they're any good I'll let you know what I said.
If I'm not successful, I'm perfectly happy to go higher. Email addresses are out there for VW UK MD and even the VW Group CEO - people have reported some success with contacting them. Final step for me will be to go down the small claims route (http://www.vwaudiforum.co.uk/forum/showthread.php?136738-How-to-get-rusty-front-wings-replaced-by-volkswagen (http://www.vwaudiforum.co.uk/forum/showthread.php?136738-How-to-get-rusty-front-wings-replaced-by-volkswagen) read about it here). Even if I'm unsuccessful, frankly I'd rather blow 50 odd quid on that than give VW the 50%!
Post by: Juicetin on October 31, 2013, 01:42:08 pm
VW's stance on this has changed dramatically in the last 12 months (presumably due to their global outlay on repairs) and the dealers I saw said the goodwill offers have reduced from 100%, to 75%, to 50% in the last 8 months or so.
Good luck with your enquiries and please let us know how you get on.
Post by: flashp on October 31, 2013, 02:10:47 pm
Works well with getting complaints to the top of the tree.
Post by: Rumple on October 31, 2013, 02:26:59 pm
If you need to get a letter to somebody who may have a PA or secretary in the way then use a feminine colour envelope with the slightest hint of perfume about it and a hand written address. It won't be opened by his staff as they'll believe it to be personal.
Works well with getting complaints to the top of the tree.
So that's how your love letters get to the top dog? :grin:
I had aload of warranty work carried out in august, when I took it in they agreed to 50% but when I picked it up he told me they covered it 100% so I had nothing to pay :happy2:. No hassle or arguing, maybe I was lucky.
Post by: shreddedmeat on October 31, 2013, 04:30:13 pm
Post by: shreddedmeat on November 09, 2013, 05:31:22 pm
Noticed more rust around the bootlid handle as well, this is going to be fun :popcornsoda:
Post by: Scottymon on November 09, 2013, 05:39:47 pm
Post by: Andy1994 on November 09, 2013, 11:55:49 pm
Post by: CarlW on November 10, 2013, 01:36:12 am
cmwade@uclan.ac.uk
Post by: shreddedmeat on November 10, 2013, 02:14:46 am
car was in for coil pack recall, had them chechk my rust and they agreed full coverage no questions asked no arguments. got a new wing and both door sills repaired
Gonna get the coil packs done while I'm there too...they'll be sick of the sight of me
I found the pdf online just by googling 'vw golf internal rust PDF' or something like that
Edit: look here http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf (http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf)
Post by: RedRobin on November 10, 2013, 09:47:38 am
Can somebody email me the PDF too please.
cmwade@uclan.ac.uk
....I can but................
I found the pdf online just by googling 'vw golf internal rust PDF' or something like that
Edit: look here http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf (http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf)
....One less job for me to do! :happy2:
Post by: CarlW on November 10, 2013, 12:54:49 pm
Am i right in thinking on GTI's front wing's / coil packs are done.. is their anything else to check before i go to VW that could possible be under recall / warranty
Post by: PND on November 10, 2013, 01:28:47 pm
car was in for coil pack recall, had them chechk my rust and they agreed full coverage no questions asked no arguments. got a new wing and both door sills repaired
You're lucky! How long ago was that and what part of the country are you in? I've guessing before June 2013?
Post by: Andy1994 on November 10, 2013, 04:09:51 pm
Post by: shreddedmeat on November 10, 2013, 11:02:27 pm
last month mate october. was at arnold clark vw in rutherglen glasgow
Really lucky, did you have a lot of dealings with them before you went in for it (were you a frequent customer)?
Post by: Andy1994 on November 10, 2013, 11:09:58 pm
nope none at all only had the car about 2 months and thought id try my luck, no mention of service history or anything like that either.last month mate october. was at arnold clark vw in rutherglen glasgow
Really lucky, did you have a lot of dealings with them before you went in for it (were you a frequent customer)?
Post by: Juicetin on November 11, 2013, 12:48:38 pm
Post by: shreddedmeat on November 11, 2013, 03:57:28 pm
As said, very lucky, I imagine Arnold Clark have taken that on the chin themselves, VW Exec will not have authorised 100% reimbursement.
Probably in the hope you become one of their regulars I bet... so probably wouldn't be worth those of us who don't live up that neck of the woods going to them
Post by: shreddedmeat on December 05, 2013, 03:40:02 pm
Post by: chris s on February 28, 2014, 04:30:50 pm
Post by: Vwgticrazy on February 28, 2014, 08:17:56 pm
Just found some rust on the highest point of my NSF wheel arch, has anyone recently had this rectified on the 12yr warranty? Read this old thread and thought its possible especially as my local VW dealer is an Arnold Clark...?
im just in process of having mine done at vw stoke ive been offered 75% vw pay and 25% me but I am taking case further as long as yours is original you should be fine.
Post by: Andy1994 on February 28, 2014, 09:11:23 pm
Post by: chris s on February 28, 2014, 09:13:16 pm
Post by: Gobytibbs on February 28, 2014, 10:46:48 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi59.tinypic.com%2F2i12ypt.jpg&hash=06aa5659ef02756670d19d073131ed8102057831)
Post by: N417H4N on April 02, 2014, 10:43:20 pm
Post by: mk4gti-t on April 02, 2014, 10:59:45 pm
Post by: Gti man on April 03, 2014, 07:25:54 pm
Is it dependent on what dealership you take it too or is it all of them.
I take it the rusting start in the wheel arch. What are you looking for,
Holes? Bubbling in the paint work, I take it that it spreads to the arches?
That's when you go to the vw?
People say that is more common in earlier GTIs
Mines a 07 so don't know where that's sits in that time frame.
But defo I am total agreement vw should fix any rust problems.
Post by: MKT on May 06, 2014, 04:58:30 pm
Post by: shreddedmeat on May 06, 2014, 05:06:22 pm
Hi guys has anyone had recent success from VW with claims? I'm hoping to have mine inspected later this week but don't hold out much hope! I'm trying my local dealership Inchcape in Manchester. Has anyone used them previously for any rust claims?? Cheers
Doubt they will have changed their minds about fobbing people off. Unless you have FVWSH etc I wouldn't get your hopes up tbh. I was ready to pull the trigger on small claims court a few months back but I got sick of the stress of dealing with them.
I already have two nice new wings ready to go on, cost me a fraction of what VW wanted :happy2: I'll never use a VW dealer again because of this.
Post by: MKT on May 06, 2014, 05:20:46 pm
Hi guys has anyone had recent success from VW with claims? I'm hoping to have mine inspected later this week but don't hold out much hope! I'm trying my local dealership Inchcape in Manchester. Has anyone used them previously for any rust claims?? Cheers
Doubt they will have changed their minds about fobbing people off. Unless you have FVWSH etc I wouldn't get your hopes up tbh. I was ready to pull the trigger on small claims court a few months back but I got sick of the stress of dealing with them.
I already have two nice new wings ready to go on, cost me a fraction of what VW wanted :happy2: I'll never use a VW dealer again because of this.
Cheers mate, I thought as much. Even if they offer me 50/50 or 70/30 it will probably still workout cheaper for me to get my mate to do the work. It was just out of principle but I can't be bothered jumping through hoops to end up with no result.
Post by: Vwgticrazy on May 06, 2014, 06:09:08 pm
Post by: SeaV on May 07, 2014, 10:09:54 pm
They photographed it, spotted it had just started (minuscule ) on the right side front too, used a paint depth meter on both wings to establish if it was original paint, and sent off a request to VW to see if they would cover it.
Today I got a phone call to say VW had agreed to 50% =£400 for the pair of wings, BUT the dealers claimed they were not happy with that and had pushed VW WHO THEN AGREED TO FUND AT 100%! Bear in mind my car is now 9 years old and has 104,500 miles on the clock, and it had a full main dealer history up until last month when I decided to go to a local garage. No quibbling so far - just waiting for date they can fit it in and have a courtesy car available.
Sent from my iPad using Tapatalk
Post by: MKT on May 07, 2014, 10:48:36 pm
Took my 55 mk5 gti into my local dealership last Thursday having had a rust bubble appear just at the top of the near side front wheel arch, because I had read the thread and multiple posts on here.
They photographed it, spotted it had just started (minuscule ) on the right side front too, used a paint depth meter on both wings to establish if it was original paint, and sent off a request to VW to see if they would cover it.
Today I got a phone call to say VW had agreed to 50% =£400 for the pair of wings, BUT the dealers claimed they were not happy with that and had pushed VW WHO THEN AGREED TO FUND AT 100%! Bear in mind my car is now 9 years old and has 104,500 miles on the clock, and it had a full main dealer history up until last month when I decided to go to a local garage. No quibbling so far - just waiting for date they can fit it in and have a courtesy car available.
Sent from my iPad using Tapatalk
That's a fantastic result. I'm hoping to get mine looked at this week or next. I hope I get some joy with mine. Out of interest which stealers did you go to?
Post by: SeaV on June 02, 2014, 10:18:17 pm
Post by: justcallmeal on June 03, 2014, 10:27:59 am
VW HQ seem to be changing their policy regarding their 100% policy and are starting to honour it. I had the passenger wing done about a year ago at 100% contribution and 3 months later the drivers side started to rust and VW were looking for 50% customer contribution. I held off doing the work and FINALLY have got the outcome I want. VW will honour their warranty as stated in the owners manual.
May I give a big word of thanks to CarlW who gave good advise on how to pursue the claim to a positive outcome - Cheers mate!
Long story short, don't accept anything else than 100%. Always be polite but firm. Don't back down.
I dealt with a chap at VW HQ warranties called James and he couldn't have been more helpful or professional.
Good luck to all with your ongoing claims. I'm due to go in in 2 weeks to get right what should have been done a while ago but all's come good in the end.
Al
Post by: SeaV on June 10, 2014, 06:57:52 pm
That's a fantastic result. I'm hoping to get mine looked at this week or next. I hope I get some joy with mine. Out of interest which stealers did you go to?
I went to Barnards, Stowmarket - they get their bodywork done through Rackhams in Ipswich, picked it up today - looks good.
Post by: ConeKiller on June 11, 2014, 04:36:53 pm
100% without an issue for me, and this was a year or so ago, way before they started chainging their minds!
Post by: MKT on June 12, 2014, 02:22:06 pm
That's a fantastic result. I'm hoping to get mine looked at this week or next. I hope I get some joy with mine. Out of interest which stealers did you go to?
I went to Barnards, Stowmarket - they get their bodywork done through Rackhams in Ipswich, picked it up today - looks good.
Nice one! Glad it's sorted. I'm getting mine sorted soon too. Just hope the stealers around my way are as helpful as yours!
Post by: Munzz on June 12, 2014, 08:49:57 pm
For anyone interested, all correspondence has gone through VW in Northampton and the work/inspection was undertaken at the bodyshop in Leicester.
Post by: Tejinder on June 12, 2014, 09:26:25 pm
I have some rust in certain places, but my car has different wheels and is lowered (non of these caused the rust)
So my question is, how did VW react to those with mods, like lowering and different wheels etc when going for a claim
Any help is appreciated
Post by: kr15h_ED30 on June 13, 2014, 12:28:25 am
Post by: Tejinder on June 13, 2014, 01:21:01 am
i had same problem, went to VW on tuesday, they said it should be covered 100% by goodwill. They took pictures, they didn't say anything about the car being lowered.
Cheers! I'll probably just wind the coiovers all the way up and stick it on standard wheels for when i go to VW
Post by: Legend on June 13, 2014, 01:42:18 am
Post by: Spankiee on June 13, 2014, 04:28:19 pm
I live in the teeside area I doubt they will even entertain the idea.
Post by: MikeA on June 14, 2014, 11:40:56 am
Has anyone had rust on the rear wheel arch done under warranty? Have a bubble appearing and VW say No to corrosion warranty claim. Have got a case open with customer services but not holding out for much.
Mike
Post by: Garf on June 17, 2014, 08:36:05 am
Booked in Major Service, MoT, Air Con Recharge and Body Shop time for Front Arch. The car has done 98k serviced and MoT'd every year at Alan Day VW.
In the hands of the gods! :scared:
Post by: phatmuther on June 17, 2014, 12:28:49 pm
Any advice of what's the best thing to say if they only offer 50/50 etc?
Post by: chris s on June 17, 2014, 12:55:52 pm
Post by: Craigh1983 on June 18, 2014, 08:15:12 am
Quick update from me.... Had 2 new wings replaced under warranty, dealer told me vw would cover a max of 75% which I accepted. Work was completed and I paid the £225 owed. Having read a few posts of varying successes I tried a different approach and tweeted vw customer services( first time ever tweeted) and to cut a long story short I received a call from vw letting me know a cheque will be in the post in 2 weeks for the full amount!!! Result
Glad to hear that!
I'm taking mine into VW today for them to have a look at the rust bubbles appearing on both my front wheel arches. The guy instantly told me over the phone not to expect much, which sounds promising! lol
When you say you tweeted VW, did you send them a PM or did you just send them a general tweet?
Cheers
Craigh :)
Post by: bbfb10 on June 18, 2014, 09:45:50 am
It might be an idea to put a list of members on here who have had successful claims along with relevant details to help other members to raise a case with VW if they get fobbed off?
Anyone else think this would be useful?
Post by: Spankiee on June 18, 2014, 11:37:54 am
Post by: bbfb10 on June 18, 2014, 11:45:44 am
This is what l did.
Went into VW yesterday in Burton on Trent with my V5 to update my details on the system. Gave VW Parkway in Derby a call back this morning (thought ld give them a bit of time for their systems to update). Spoke to Chris Davey who is the guy who originally did the paint measurements and took the pictures for me. VW have authorised the replacement wings, fitted, painted, blended etc... with 100% contribution from themselves. Im made up. I figured that as the car is new to me they would fob me off with "50% blah blah blah 'car hasnt been serviced by VW' blah blah blah 'no customer loyalty' blah blah blah" but l made a point of telling VW UK when l rejected the original 50% offer that my last 3 cars have been Golfs, that l knew about the email mentioned in the original post, this seemed to swing things in my favour.
Car is booked in for 19th May.
If you get a 50% offer I would ring up VW UK, and kick up a fuss. Ive owned my current car for 3 weeks, so the history of ownership, VW service history etc made no difference in my claim, so shouldnt in anyone elses.
Post by: Spankiee on June 18, 2014, 01:17:01 pm
Post by: Craigh1983 on June 18, 2014, 07:34:58 pm
Went down to VW today... Showed the bodyshop manager the bubbles forming on both the wings expecting him to fob me off. Well he said to me it will be covered! So I said to him that lots of people are only getting 50% covered. He then said that it's changing and that they should be covering 100% very soon! I said how soon and he said in the next couple of weeks! He said that there has been so many of these brought in that they having to do something about it.
He said leave it 2 months and let it get a bit worse... Come back and see me (Calvin in the Leicester branch) and I garauntee you that they will cover you minimum 85% of the cost but he thinks it will be the 100%
I said well by then they might not cover anything! He said no I garauntee you!!
Well I hope he's not just fobbing me off because that sounds too good to be true!
Post by: phatmuther on June 24, 2014, 11:38:04 pm
Wings are going to be sorted free of charge. But the rust just below the boot badge would cost me a percentage, so will argue that at a later date. Prefer to get the wings done and dusted first.
But yeah, no problems. Had a look round the car, checked the service history (which should have no bearing on a rust issue that I can think of) and then agreed to doing them. Just have to wait until they have time to do it now!
Post by: exodus_ste on August 06, 2014, 03:23:49 pm
My first point of call was Gilbert Lawton VW in Macclesfield. Chap named Chris there who was very helpful took all the paint depth readings and some photos. I had more than one issue though. I had the usual rusty wings but in addidtion to this i had some quite severe corrosion on the both sills, rust on bottom of both front door skins, bubbling rear arch corners where they meet the bumper, tailgate handle rust and some other paint imperfections on a rear quarter.
I got a call after around a week with the following news. VW were going to foot the bill 100% on the wings, but only 50% on the sills and the tailgate. The rear arches were not to be covered atall. I thought this was fair to be honest - was still going to cost me much less than going to a independant repair shop.
So within a few days my car was down at Inchcape Smith Knight Faye in Audenshaw, Manchester. All seemed to be fine..... :scared:
17 days later, she is finally ready to be collected and typically its absolutely pissing it down - that rules out a really good inspection of the work they have done. So after a brief walk around i set off home. The following day when the weather was good i spent about an hour going over the car in fine detail and saw some very dissapointing results...
The first issue which i am amazed i didnt spot at first was that they had left the 'GTI' and 'Edition30' badges off the boot! Now they did a 'smart repair' on the bumper aswell, but now the bumper to boot shut line is completely wrong! Also a nice scuff just below the numberplate now that wasnt there before. Maybe they reversed into something after it was done?
The actual front wings look fine (new panels not repaired) but the sill repair is terrible. Looks like they have just cut the rust out with tin snips and filled and painted it. Really a poor repair, looks nothing like it should. In the same area, they havent replaced the side skirts like i had asked (as a couple of screw brackets underneath are bust). Instead they have glued them on with white sealant. Looks shoddy given the panels are silver. Think there is one screw fitted on each side.
The drivers door takes an almighty slam to close. The interior and exterior handles are really stiff to open the door. Obviously the door striker is in the wrong position. Its that bad you can see almost a 3mm difference between the front and rear door shut lines!
The last thing is an odd one. Whether it is allll in my head but the engine/intake noise is much louder than it used to be. I got an ITG exposed intake so it does make a noise, but it almost sounds like the cone filter is in the glovebox! Had a quick look to see if a seal had not been refitted or something but i couldnt see anything (underneath all the dust in my engine bay that has magically appeared). I guess it might be that i got used to the quietness of the VW UP courtesy car they gave me.
Either way im really peed off. Complained to my local dealer who was gobsmacked. Told me that VW would be offering me some sort of good-will contribution. Car has now got to go back again for them to sort. I actually think the car looks worse with all the bad panel gaps etc than it did with rust... Atleast it was all straight! Definately going to construct a letter to VW even if they do compensate me in some way.
Sorry about the rambling on, i needed to get it off my chest. Hope it gets sorted quickly! :fighting:
Steve
Post by: Spankiee on August 06, 2014, 07:21:14 pm
time for a few choice words i think
Post by: dom069 on August 14, 2014, 09:28:16 am
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fyy183%2Fcodling1234%2FDSC_2100_zpsioax8ctz.jpg&hash=4f285332cd9bfa494d01bce6954ad9fdfb3e7917)
Post by: Juicetin on August 14, 2014, 10:54:44 am
Post by: dom069 on August 14, 2014, 11:03:20 am
Dom, that looks identical to how mine were (mine also red), i got both my wings replaced under 100% goodwill from VW. You should get the same.
Excellent, I'm waiting for a call back from them at the moment. The only reservation that I have is the previous owner had the bumper resprayed and I'm sure he had the wings blended in, when they check paint depths this will surely show up and will be grounds for warranty refusal.
It's worth a try anyway, if they offer anything less than 100% goodwill I'll be straight on the phone to VW UK. The car is immaculate otherwise and has a huge pile of main dealer history with it.
Post by: dom069 on August 15, 2014, 12:48:33 pm
The good news for everybody else though is that vw have now changed their policy due to the shee volume of claims going through, they are now offering 100% goodwill on front wings as standars. So anyone else with original paint and rusty wings should get down to a vw bodyshop ASAP.
Post by: Jack_gti on October 30, 2014, 02:13:34 pm
I bought my mk5 gti in August which had some rust on the rear quarter..although the car as been heavily painted I still managed to have this repaired under warranty after threatening vertu with getting in contact with vw uk which worked straight away.you just need to keep on at them they soon give in
Post by: Markweir12 on October 30, 2014, 03:12:48 pm
No approved body shop, yet I work for JLR and although we don't have an approved bodyshop, we have a nominated one!
Sucks
Post by: pudding on October 30, 2014, 03:19:49 pm
No complaints at all from Inchcape VW in Colchester. Not sure what body shop they used, but the paint match and panel gaps are all spot on. 5 days from start to finish. Same dealer did my cam belt and water pump and again, no complaints. I usually do cam belts and chains myself, so I know how to spot a bodge, but all was spot on. The fuel lines got disturbed though and they now rattle through the floor, so that's another job on the to-do list.
Post by: dom069 on October 30, 2014, 06:41:14 pm
Hi all just thought I would share my warranty success with you all,
I bought my mk5 gti in August which had some rust on the rear quarter..although the car as been heavily painted I still managed to have this repaired under warranty after threatening vertu with getting in contact with vw uk which worked straight away.you just need to keep on at them they soon give in
That's interesting. I had my claim rejected for my front wings because they had been painted in the past, would you mind sharing what you said to VW UK?
Post by: Jack_gti on December 30, 2014, 10:13:09 pm
Post by: GTiBlues on March 15, 2015, 12:57:42 pm
Post by: Lyons on March 16, 2015, 09:04:35 am
Apparently VW's contribution is back to 50%, the bubbling now has to be a certain size and they don't do rear arches! Not quite what I'd hoped to hear.
When did the rear arches no longer qualify? I had my first GTi done about 5 years ago.
Has anyone had any success contacting VW or is it a waste of time?
Post by: Dave7692 on March 16, 2015, 10:44:06 am
Thats like having a warranty on a new car that doesn't cover the engine haha
Post by: H18Golf on March 16, 2015, 11:56:49 am
Out of curiosity I wondered, how many claims can you have with rust against VW? Don't want to go in with this if its going to make any further claims void. Wouldn't want to scupper any future wing issues for example.
Also, I think the paint warranty is for 12 years is this correct, I'm on a 06 plate so would give me up to 2018?
Any help is greatly appreciated guys. :happy2:
Post by: BenMiller692 on March 16, 2015, 12:32:22 pm
I think that this is poor from VW as any rust should be covered! I am still waiting to hear about my bootlid, I expect this will not be covered either!!
Post by: H18Golf on March 16, 2015, 12:56:01 pm
Best of luck with the bootlid. Will leave it for a bit and see how it goes. Then if need be a visit to VW to see what they say. Although by the sounds of it I will be having to deal with VW's head office as many others have from what I've read. :fighting:
Post by: BenMiller692 on March 16, 2015, 01:25:54 pm
Post by: Fletch..gti on March 16, 2015, 06:06:01 pm
Post by: BenMiller692 on April 05, 2015, 09:46:38 am
Post by: Golf_GT_TDI on April 05, 2015, 10:08:01 pm
4weeks and still waiting to hear about my front sill , but reading some of this it don't look good . 06 plate with 24k on the clock and always kept clean and in the garage . Yet still rusts Disgraceful
After having issues on my Mk4 and now Mk5 it's shocking how newish cars such as these are having corrosion issues as they are. I wonder if Mk6's will suffer same fate?
Post by: dane on April 27, 2015, 11:19:52 am
So my fiancee's MK5 R32 has bubbling front arches. I took the car to Blade Accident Repair in Gloucester, fortunately I'd found this thread previously whilst doing some research and was on the front foot when dealing with a man called Mike Holiday.
I showed him to the car and he proceeded to take some paint depth readings, the results were 174 microns on the passenger side 155 microns on the drivers side - he said the readings were too high and he wasn't going to process a claim.
Believing that the car had seem some paint I resigned myself to getting some private quotes for both wings being done. prices ranged from £750 for non OEM parts to £1k for OEM wings. However due to the negative comments in this thread about Mike and Blade in Gloucester I thought I'd dig a little deeper. So I emailed and tweeted VW UK asking what the factory paint depth should be. They replied with 70 to 150 microns, so with the drivers wing being 5 microns over that reading I didn't see any reason that wing shouldn't be covered under warranty. So either Mike Holiday at Blade in Gloucester didn't know what the paint readings should be or he couldn't be bothered to write the report and submit it to VW. Non the less he nearly cost us a grand that we didn't need to spend...
I didn't want to take the car back to a Blade franchise for a second opinion so I took it to a different franchise, South Hereford VW and they were FANTASTIC! Instead of taking a few paint readings they did the whole car, marked out the areas of corrosion took loads of photos. Their readings came out at 143 microns passenger side and 147 drivers side the chap believed that the bonnet had been resprayed at some point and some overspray had landed on the wings so he saw no reason why VW wouldn't process the claim.
Low and behold 2 days later we get a call saying VW will cover it 100% and the cars booked in for May.
Hopefully it'll all go well and I'll confirm once the works done but what a nightmare... Once the work has been completed I'll be submitting a formal complaint against Mike to Blade and to VW.
If you need friendly, honest and experienced advice South Hereford VW are a good place to go. :happy2:
Post by: PT82 on June 22, 2015, 03:51:31 pm
No pictures were taken and the claim is being processed after it has been checked whether I have any good will allocated to me and the car!
Not holding my breath for any kind of result and to be honest the whole experience has made me want to sort the sill at a local body shop and leave the VW brand for good!
Post by: Golf_GT_TDI on June 22, 2015, 07:23:22 pm
Just took the car to VW Shrewsbury for sill inspection. Upon arrival I started to explain the issue and how others have had the same. I was told don't believe what you read on forums as most of it is bo****ks! Nice. He started inspecting the car and took front wing depth readings. I said the wings were fine. He looked at both the sills as I stated that the other was probably not far behind. I was then told VW usually do wings and sills at the same time and that because only my sills need doing it would be VERY expensive. I said that I don't want to drive around in a rusty car to which he replied "it's not a new car, most cars rust at this age" (57 reg, 40,000 miles!)
No pictures were taken and the claim is being processed after it has been checked whether I have any good will allocated to me and the car!
Not holding my breath for any kind of result and to be honest the whole experience has made me want to sort the sill at a local body shop and leave the VW brand for good!
I've had my current car done there and my previous Golf, I originally had 08 plate Golf booked in for sills @ 50% cost but when it went in they phoned to say wings were being done also but free of charge as they found corrosion on those after removing to paint sills, so I had the front wings and both sills done with only the 50% contribution on sills to pay which iirc was £160odd
I mentioned about tailgate and rear wings but they won't even process a claim on it :confused:
Post by: PT82 on June 22, 2015, 07:26:04 pm
Post by: Lyons on June 23, 2015, 02:07:01 pm
I only got my car back a couple of weeks ago from getting the front arches done and never noticed this.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi95.photobucket.com%2Falbums%2Fl129%2FLyonzo%2FMobile%2520Uploads%2F46F663D1-B6DA-4A44-815D-D196513B5F82_zpsn2fk2zfo.jpg&hash=eccc9df66a94a410306c81a2d01a1768ade7f1b7) (http://s95.photobucket.com/user/Lyonzo/media/Mobile%20Uploads/46F663D1-B6DA-4A44-815D-D196513B5F82_zpsn2fk2zfo.jpg.html)
Post by: skard on June 23, 2015, 02:11:21 pm
Post by: PT82 on June 23, 2015, 05:08:42 pm
Just took the car to VW Shrewsbury for sill inspection. Upon arrival I started to explain the issue and how others have had the same. I was told don't believe what you read on forums as most of it is bo****ks! Nice. He started inspecting the car and took front wing depth readings. I said the wings were fine. He looked at both the sills as I stated that the other was probably not far behind. I was then told VW usually do wings and sills at the same time and that because only my sills need doing it would be VERY expensive. I said that I don't want to drive around in a rusty car to which he replied "it's not a new car, most cars rust at this age" (57 reg, 40,000 miles!)
No pictures were taken and the claim is being processed after it has been checked whether I have any good will allocated to me and the car!
Not holding my breath for any kind of result and to be honest the whole experience has made me want to sort the sill at a local body shop and leave the VW brand for good!
Well they got back to me today and agreed a 50/50 contribution. They still want £360 though!!!!!
Post by: shoaybmakda on June 24, 2015, 12:49:25 pm
Cars booked in for July so let's see how we get on! :smiley:
Post by: garrardrj on September 18, 2015, 09:28:21 pm
Post by: GSP1973 on September 18, 2015, 11:00:29 pm
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Post by: Ditto on September 18, 2015, 11:48:34 pm
Post by: Vegasphil on September 28, 2015, 11:20:24 pm
My first post here, but I have been reading with interest for a while. I have bought a 2008 GT Sport in Steel Grey. Beautiful car and I am very happy with it.
Unfortunately there are a few bits bodywork and rust bubble wise that have come up which I have only noticed when giving the car a good clean!
It's Scottish originally, registered in Glasgow and living in Kilmarnock. Hence sh*t weather and salty roads in the winter have probably not been kind! I have noticed a couple of minor rust bubbles on the front arches, sills and rear arches. Tailgate is fine though!
I'll get it into VW this week and see how I get on (a couple of people have used my local Southampton dealership successfully). Thanks to so many people going down the route and recording their findings. I will be sure to do the same.
Post by: Ditto on September 29, 2015, 04:51:26 pm
Can it make it worse than not having the paint blended?... Taking half the paint off the door and mixing old and new paint seems quite daunting.... How do the ensure the lacquer seals?
Post by: GSP1973 on September 29, 2015, 10:47:01 pm
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Post by: Ditto on September 30, 2015, 10:39:18 am
I was given this option too at a cost of £90. I think it would be a neater job.
Was that recently? For each door to blend into the wing? I was quoted £200 per side..... This is from a VW body shop.
Post by: GSP1973 on September 30, 2015, 10:45:31 am
Yes mate the local vw dealer after sales manager. He said vw would pick up 50% for both wings replaced but he asked me to hold off so he can maybe get a better deal for me. And as he was inspecting the rust bubbles he mentioned that to repaint would mean a £90 cost to meI was given this option too at a cost of £90. I think it would be a neater job.
Was that recently? For each door to blend into the wing? I was quoted £200 per side..... This is from a VW body shop.
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Post by: Ditto on September 30, 2015, 01:00:28 pm
Post by: GSP1973 on September 30, 2015, 01:16:42 pm
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Post by: dodds-gttdi on October 01, 2015, 10:43:06 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fsandydodds%2FVW_Golf_GT_TDi_170%2FCEF06896-AB26-40BB-A615-D7EC5E2A00D9_zpsk4uip1hd.jpg&hash=df2ba648f80ec9ac52398773a5b860035a6b681b)
Post by: Vegasphil on October 02, 2015, 08:39:56 pm
Will post back once I find out more.
Post by: garrardrj on December 23, 2015, 05:53:50 pm
My sons car has had rust on the Front Offisde wheelarch and he has touched it up , it has continued to rust . Would VW still consider it under warranty 2006 GTI ? whats the procedure ?
Took car into VW and it has been replaced under warranty at zero cost . Another success :smiley:
Post by: Gmac on March 24, 2016, 08:13:40 am
I would like to arm myself with the correct info before speaking to them.
Many thanks..
Ps I'll get a picture of the area up on here to show you what I'm talking about!
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fr517%2Fg4thyear%2FFC0CC6C7-48C6-42DF-B4C6-D75DF2C186D9_zpso516u8oo.jpg&hash=b54b996495e1f96bf8220c46f0f58e740ff7bd22)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fr517%2Fg4thyear%2F9F300C9E-6FD8-4E26-976D-C2A31B9DCCA1_zpskn5gacwp.jpg&hash=d19e3ecd73661987fe0c18ef1187781cdc68f814)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fr517%2Fg4thyear%2FC64BCD13-760C-413D-9426-9FCBC72300FD_zpsudzp8meu.jpg&hash=ae51e64d85df8e9a3ee8e198eb71892962237892)
Post by: amanda on March 24, 2016, 12:26:22 pm
You don't need the pdf as most dealers are aware ......mine just checked the paint depth with a micrometer and notified Vw and I got the go ahead day after. The sills if they are affected will be more difficult.
Post by: Gmac on March 24, 2016, 12:33:40 pm
Ha ha ha caught you on the dark side :pomppomp:
You don't need the pdf as most dealers are aware ......mine just checked the paint depth with a micrometer and notified Vw and I got the go ahead day after. The sills if they are affected will be more difficult.
Hello Panda!!! Fancy seeing you here!
Have you had your done recently then? Did they ask about full service history? The sills at the bottom of the front wings are both rusted! Are these something that can also be sorted?
Post by: Ditto on March 24, 2016, 01:08:46 pm
Post by: Gmac on March 24, 2016, 01:29:44 pm
@Gmac (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=15788) make sure you check the sills (put a bright light to the gap or take a picture with your phone to see inside). If they need doing it'll be much easier for them to cost having them done at the same time.
Thanks Ditto! I'll go and take a couple of pics now! There's definitely rust there!
Post by: Gmac on March 24, 2016, 03:14:35 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fr517%2Fg4thyear%2F800CA55D-6440-41F3-9518-9BB295C7EEBA_zpsgkctg5zq.jpg&hash=ac892420c26bf049388c2aaa0cadf231f6fca5a8)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fr517%2Fg4thyear%2F7DE2B3E3-FE6F-4780-83C8-82EBB3287451_zpsn8lefh8f.jpg&hash=7241aa773fcf012a3ead6fbc4a88f78c22b897a0)
Post by: amanda on March 25, 2016, 02:57:30 pm
Did you not get a piccie of my new baby?Ha ha ha caught you on the dark side :pomppomp:
You don't need the pdf as most dealers are aware ......mine just checked the paint depth with a micrometer and notified Vw and I got the go ahead day after. The sills if they are affected will be more difficult.
Hello Panda!!! Fancy seeing you here!
Have you had your done recently then? Did they ask about full service history? The sills at the bottom of the front wings are both rusted! Are these something that can also be sorted?
Mine are being done next week .......sills are a nightmare as they are classed as cut and fold and has a diff warranty and a get out clause!!! :scared: They did ask about FSH but as mine has that it wasn't an issue and technically the car doesn't need it :smiley:
Post by: Gmac on March 25, 2016, 06:35:48 pm
Post by: amanda on March 26, 2016, 06:08:18 pm
I see you have the German tarten and no sunroof but matching colors :evilgrin:
Post by: Gmac on March 27, 2016, 08:08:34 pm
Fingers crossed for you but you will struggle with the sills :(
I see you have the German tarten and no sunroof but matching colors :evilgrin:
Why do you say I'll struggle with the sills? And what do you mean by German tartan, and matching colours? Hope you're well btw!
Post by: amanda on March 27, 2016, 09:14:41 pm
German tartan= jazzy Gti trim
Matching colors = tornado red Gti plus misano red rs4 :)
I am fine busy with work though leaves me little time for much else :(
Post by: Ditto on March 28, 2016, 10:15:26 pm
A 12 year corrosion guarantee is what it says it is... So long as it's not been modified or repaired beforehand it "should" be covered. Most dealers acknowledge this as a common defect too! The VW bodyshop I went to said they had 10 Mk5s in that week for wings, most of them having the sills done too!
Post by: Gmac on March 29, 2016, 05:01:55 pm
As said, you can get the sills done FOC. Don't accept anything else...
A 12 year corrosion guarantee is what it says it is... So long as it's not been modified or repaired beforehand it "should" be covered. Most dealers acknowledge this as a common defect too! The VW bodyshop I went to said they had 10 Mk5s in that week for wings, most of them having the sills done too!
Thanks Ditto! That's the sort of thing I like to hear! It's clearly corroded and isn't really anything to do with wear and tear.
Post by: kierhanlon6 on March 29, 2016, 10:38:08 pm
Post by: amanda on April 09, 2016, 02:21:31 pm
Post by: Adam2112 on April 10, 2016, 03:15:46 pm
I will be calling the dealership tomorrow, or would I be better of just turning up and getting the first step out of the way? I'd really like it sorted ASAP.
I'll be going via the Brighton VW dealership fwiw. Any experiences with them appreciated!
Post by: Adam2112 on April 10, 2016, 03:17:06 pm
Result 2 new wings now fitted but Vw uk would not budge on the sills .......both dealer and Vw uk said paint defect which is only covered for 3 yrs :(
What was the turnaround time from when you initially enquired to getting your car back repaired?
Post by: amanda on April 10, 2016, 03:52:56 pm
Post by: Gmac on April 12, 2016, 05:26:44 am
Post by: bigeyd on April 28, 2016, 01:52:13 pm
Post by: Nasir on April 28, 2016, 01:59:33 pm
Post by: Gmac on April 28, 2016, 09:17:28 pm
Result 2 new wings now fitted but Vw uk would not budge on the sills .......both dealer and Vw uk said paint defect which is only covered for 3 yrs :(
Waiting to hear back from dealer, but it sounds like I'll definitely get wing sorted. Interestingly the body shop guy said the sills are covered under a 10year warranty, can't remember his exact wording, but as a result my 05 car wasn't covered. I've not spoken with VWuk though.
Post by: AJP on April 28, 2016, 09:30:51 pm
Post by: bigeyd on May 01, 2016, 10:15:52 am
How long have people usually had to wait between assessment (micrometer on wings) and hearing back with the good/bad news?Mine was ten minutes
Post by: AJP on May 01, 2016, 12:52:39 pm
Well yes, after he assessed the wings he pretty much told me there and then that there wouldn't be a problem. He showed me what the paint match would be with one of those colour card things, and told me the claim would be sent to VW and I'd hear from them in due course.How long have people usually had to wait between assessment (micrometer on wings) and hearing back with the good/bad news?Mine was ten minutes
That was a good week or so ago.
Just wondering if I should have heard back by now. I might give them a ring in the week.
JCT600 Hillsborough by the way.
Post by: Gmac on May 01, 2016, 09:18:34 pm
Post by: AJP on May 09, 2016, 08:16:58 pm
Thought I might have had a call back rather than having to chase them, but other than that they've been proficient and helpful so far. So I can't grumble.
Was quoted quite a few quid to have the paint blended into the doors, and opted not to as money's too tight. I'm just hopeful it's a good match. They used a spectrometer so in theory it should be good. Tornado Red by the way.
Will update.
Post by: Gmac on May 11, 2016, 02:54:31 pm
Post by: amanda on May 11, 2016, 03:52:08 pm
Similar story here. Chased them up again end of last week and he has said that the auth is through and the wing has been ordered and should be with them this week, so I'm expecting a call next week ish to get booked in. So hopefully all done by the end of the month.
Only 1 wing?
Post by: Lewo on May 23, 2016, 08:31:57 pm
Found my local one and gave them a bell and asked how to go about getting it checked.
Initial comment over the phone was that it had more than likely been resprayed by now ........ :mad: and that pissed me off to start with. Anyhow they took some details and I can pop in and they'll have a look.
I asked if I need to contact VW direct or the Main Dealer beforehand but they said no just call in.
Does that sound right to those who've had success with a claim?
Post by: gtivirgin on May 23, 2016, 10:26:13 pm
i was trying to get them to look at my boot rust before but they fobbed me off and ended up giving me a case number and VW telephone number to ring. never bothered but now i am going to go back about the wing as it is a joke and should have been replaced rather than repaired. has anyone ever had any luck ringing VW direct? i know that if i go back to dealer about the wing they will probs sort it but probably send me back to same body shop again. am thinking maybe emailing the dealer mentioning im going to complain to VW about the whole thing.
Post by: damo24 on May 26, 2016, 02:37:55 pm
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fuploads.tapatalk-cdn.com%2F20160526%2Ff5110a75ac0c6b1f5f94b85317062d0d.jpg&hash=848b7b55bc4effb3c5152e5b01c4099d908827f4)
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Post by: kierhanlon6 on June 01, 2016, 06:10:51 pm
cheers
Post by: Gmac on June 02, 2016, 08:12:31 am
Similar story here. Chased them up again end of last week and he has said that the auth is through and the wing has been ordered and should be with them this week, so I'm expecting a call next week ish to get booked in. So hopefully all done by the end of the month.
Only 1 wing?
Yes Panda... The other wing has been done previously.
I had the car in on Tuesday for my new wing, so now all done and dusted! It's nice to have two good wings now!
Post by: Gmac on June 02, 2016, 08:15:33 am
hello i took my car to vw got rust bubbling on both wings and sill rusting on drivers side. they took paint readings and i had the rear quarter panel done when the car was a company car. this was done through insurance through a vw approved workshop. they emailed me back saying my warranty on the wings isn't successful due to having work done on my rear quarter panel. i email back saying how is this affecting the other side front of the car. they said they will email the claims part and see what they say. still haven't heard back is it worth me asking again or is the decision final? any one been messed around like this or had any work done by an approved vw workshop and had there wings done for free?
cheers
I'd be asking again as it sounds like a fob off to me.. Or take it to another VW dealer/body shop, if possible!!!
Post by: Stupots on June 02, 2016, 08:20:25 am
It's a bit annoying, that some get claims done without issue for the same problems and other don't.
Post by: GYG30 on June 02, 2016, 08:59:48 pm
Post by: Boothy on June 07, 2016, 11:12:42 am
Post by: Bigjimknickers on June 07, 2016, 09:30:02 pm
Post by: dubvrs on June 07, 2016, 09:42:00 pm
Post by: c4pete on November 11, 2016, 02:56:04 pm
Got rust on both my front wings and drivers sill plus rust on the boot lid which looks like it has started from under the glass sealant. Went to VW on Saturday and not interested so found out a local VW approved body shop and they have taken pictures and sent it off to VW so will have to wait and see if anything comes of it.@dubvrs (http://www.mk5golfgti.co.uk/forum/index.php?action=profile;u=1933) Did you get anywhere with this? I have rust at the front of my sills and on the hatch near the handle, considering my options!
Cheers,
Pete.
Post by: Dan_ED30 on November 11, 2016, 06:46:11 pm
So after Kenny (the inspector) agreed a repair, i had the entire car painted. I felt it would have looked out of place only having what VW's warranty was covering so i had it all matched and painted being tornado red. Fairly costly exercise but at least the car is now perfect!
(and for sale lol)
If anyones got any questions give me a shout!
Post by: OcTwenty on November 19, 2016, 07:44:24 pm
thanks alot guys
Post by: 99hagued on November 20, 2016, 01:14:54 am
Post by: OcTwenty on November 20, 2016, 07:17:55 pm
Post by: 99hagued on November 20, 2016, 10:32:17 pm
You dont have to be the original owner to get the work done do you lads?
No you don't mate
Post by: Kai96 on November 25, 2016, 11:28:51 pm
Post by: 99hagued on November 26, 2016, 02:13:20 am
Post by: Kai96 on November 26, 2016, 03:20:07 pm
Post by: 99hagued on November 27, 2016, 01:13:23 pm
Post by: barelyrelevant on February 15, 2017, 10:03:19 pm
Post by: JamieKirk95 on February 15, 2017, 10:38:41 pm
Anyway to cut the long story short I go a phone call yesterday saying my claim had been approved and they are going to replace both wings. They need the car monday to friday next week to put two new front wings modify the new sponges underneath to prevent the problem occurring again and then to blend the panels.
I am taking the car in tomorrow and they will be giving me a courtesy car until the job is done. So all in all very happy!!
The wings currently;
Off side
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5410_zpslkxdx6r2.jpg&hash=667299f6ed3fec86bfdfbb56e56b25ca49557580)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5411_zpsamfvinxc.jpg&hash=fb8f5894284d09109bb61f25c490d031723adb69)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5412_zpsdrlxxdhy.jpg&hash=fa0b2dad42dae260a392e5d1fea12f64ba40f240)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5413_zps7z73gnbt.jpg&hash=6dcf0913718f0cec90bc3f4aacc5d4419fb2680c)
Near side
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5414_zpsmobjqecj.jpg&hash=4258731f28829c7ccbe3b26a30bbad87b2dac929)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5415_zpspffcuzrr.jpg&hash=e76a4267a35eb2a899eb4d2130b9fc9dcaaa3ce4)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5416_zps7kqiqcn7.jpg&hash=4abf3496e9ef4b7c9473b2e00f9adceec893602a)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5417_zpskrpqajl5.jpg&hash=98281fcf8e3f3061e1947629d1f90029f4854cb9)
Jamie
Post by: Chargercharger on February 16, 2017, 01:54:51 pm
A mate has successfully had his 05 gti booked in with same dealer so hopefully ill be in luck
Post by: hicksyyy on February 17, 2017, 01:36:54 pm
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Post by: SKULLZY on February 17, 2017, 01:54:14 pm
does anyone know if you have to have a full VW service history to do the claim ?No. well at least I didn't and just recently had my wings replaced.
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Post by: H18Golf on February 20, 2017, 09:53:38 am
Has anyone had a door resprayed under warranty?
Post by: slix on February 20, 2017, 10:30:03 am
I will be taking my car to the dealers over the next couple of months as my front arches have a small amount of blistering paint which will soon just be rust. I also have blistering on my drivers door. It is a small amount above the door trim piece, maybe about an inch long and 1cm high, and also below the trim, the blistering is about double this size.
Has anyone had a door resprayed under warranty?
I don't see why they wouldn't repair it. Only problem I've seen is the rear boot lid near the badge as it has the boot pop mechanism next to it so would interfere with the paint.
Door should be ok as long as paint is original and it's not near a handle etc.
Post by: H18Golf on February 20, 2017, 10:31:57 am
If not it could cost a bit to get it repaired. Apart from this and the wings the paint work is mint.
Post by: JamieKirk95 on February 22, 2017, 01:48:08 pm
I must say they have done a top job with the car and am so happy with it, they have replaced the two wings with brand new parts, modified the new sponge on the inside so its not exposed and then run a silicone bead around it to prevent it from happening again. They have also blended the paint so is a really good match and you wouldn't be able to tell.
I am so happy with the work they've done it was worth the 8 month and at no point was I asked for a single contribution by VW for the work.
The pictures don't do them justice but heres a few
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5444_zpsgla8hyvy.jpg&hash=4292e21c7e0cfadb355d276709a700922683c94c)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5445_zpsjjcplsxy.jpg&hash=9c53ff362c8ddb69ef806a4e9897668e83505fbb)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5446_zpsgrrxz6fp.jpg&hash=15f5e13aeed0434c78a4cb4c3beec6925fc2b4ab)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5447_zpsjdoe9n93.jpg&hash=59b2deb2b091ab5ef694b45f9028da646fabef9f)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5448_zpsvfk443jb.jpg&hash=7746defcc918a02dd15b917e327aeac791fef8dc)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5449_zpsaksq9bz0.jpg&hash=68e79bf0ac2675c7caf7d72bf05a3f2b80e6a5fe)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5450_zpspyfsz8pu.jpg&hash=b935ba2687bb6dcfa3a07f83c81d0f2d6f5f4efa)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5451_zps5cmztmxu.jpg&hash=934f0e3b896a4a8903d3fe8178c86bb5a943b496)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5452_zpsdfn9beat.jpg&hash=14370e14c70467018e5a482b93bdb0b5cf891b86)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5453_zpsmxxcajtj.jpg&hash=9a141964fdb9636837b775be0c21a15b6559405f)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5454_zps2fvoa3gv.jpg&hash=81404ad3dac90b0e766d0430039ef110c55db124)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5455_zpsk1ycigyi.jpg&hash=99ce34d9f1aa37b005659ad9657e07dfbcd820fb)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5456_zpsr9iwwn6u.jpg&hash=f8ff8d57d023518e24cb25b4b356a4039ae42756)
O/S Before
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5412_zpsdrlxxdhy.jpg&hash=fa0b2dad42dae260a392e5d1fea12f64ba40f240)
O/S After
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5446_zpsgrrxz6fp.jpg&hash=15f5e13aeed0434c78a4cb4c3beec6925fc2b4ab)
N/S Before
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5417_zpskrpqajl5.jpg&hash=98281fcf8e3f3061e1947629d1f90029f4854cb9)
N/S After
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5453_zpsmxxcajtj.jpg&hash=9a141964fdb9636837b775be0c21a15b6559405f)
And finally
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5457_zpsdjjybqmc.jpg&hash=079fe09ac6904307c0e0d3b6b8267e7ac1cf135b)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fy426%2FJamieKirk6%2FIMG_5458_zps1ck1rryn.jpg&hash=04a8e9b934e3f821c9ce13feaa987bf1e248072e)
Jamie
Post by: SKULLZY on February 23, 2017, 09:30:56 am
I waited 4.5k months and finally got them replaced last week!
However my tail gate rust problem, below the badge was rejected along with some sill rust
Pretty happy with the job, had to return to get the wing to bumper fitting adjusted as the bloody corner of bumper was sticking out, no blending though, wings prepainted before they had the car. Apparently it's quite normal for them not to blend. Luckily pretty good colour match, but my bonnet looks biz now compared so treating that to a fresh paint next week.
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Post by: c.grex on March 28, 2017, 02:49:18 pm
Finally got to talk to someone at Lancaster, and have sent pics. I'm not very hopeful, but you never know!
(https://preview.ibb.co/hXCD8v/IMG_4523.jpg) (https://ibb.co/f6bvMF)
<a target='_blank' href='https://imgbb.com/'>site to upload photos[/url]
Post by: neilw on March 31, 2017, 12:59:21 pm
I can't be bothered to go and argue with VW over it.
Post by: leebes on March 31, 2017, 01:47:49 pm
I can just about see the beginnings of some paint bubbling up on my arches. Is there anything I can do to prevent it getting worse. Such as removing or cutting down the foam, Waxoyl ect? If I could stop it getting worse I'd be happy, r is it that once it started it's only going to get worse over time?
I can't be bothered to go and argue with VW over it.
When I had my arches done the dealer said it's not moisture getting in from under the arches, but actually a fault in the primer/ paint itself which makes the arches etc rot. So not sure it can be stopped I'm afraid....although dealers have been known to tell fibs, so that could all be rubbish of course!
Post by: dools225 on April 03, 2017, 01:07:55 pm
Car is 2006 on 101k with a full service history, only part with VW however.
Post by: Ryan M on April 08, 2017, 05:42:23 am
Here's some images of the rust in question (Crappy iPhone Pictures):
Driverside:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fnn68%2FRYANEMMO8%2FIMG_1573_zpsr9ow6gcs.jpg&hash=14751786ff50db129e3ae352cc55cbfbb37b96ea)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fnn68%2FRYANEMMO8%2FIMG_1576_zpsstam1jiu.jpg&hash=273ee7264706922b374a82cd1175b04af7f7c97f)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fnn68%2FRYANEMMO8%2FIMG_1579_zpsspmcx1xy.jpg&hash=84f8f4f803d8b76486cbe6dd15e2f069c26cb31a)
Passenger Side:
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fnn68%2FRYANEMMO8%2FIMG_1592_zpssy9udpc3.jpg&hash=338e152f9e1ff164e359589d68b0f9c5cc99653d)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fnn68%2FRYANEMMO8%2FIMG_1586_zpstaxdz99o.jpg&hash=a5cf64e7241257db18138d4b3dbf10f7c59bb0d9)
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fnn68%2FRYANEMMO8%2FIMG_1582_zpspd444ods.jpg&hash=2d6bb38efda9daeb231153cec4a9644fd86b912d)
If Volkswagen decide to decline which I've got a high feeling they will probably will I'll end up getting new wings painted with the foam trimmed or removed, properly clean the wheel arches effected and attempt to lower the effect of the rust and hopefully get it properly repaired.
I guess the only way in the future to stop the sill rust is to properly clean behind the sills every couple of months or once a year to stop the build up of dirt and leaves. I'll post again after speaking with Volkswagen to see if they can honour their warranty.
Post by: slix on April 08, 2017, 08:20:06 pm
And once it's all done fingers crossed then there's plenty of anti rust products you can paint on the inside of the arch metal to stop this happening again. :happy2:
I'd paint some on mine now as my rear arch is showing signs of bubbling paint but if I paint any on now then vw will say I've tampered with it too much.
Post by: Ryan M on April 08, 2017, 10:40:11 pm
^^ whoa that's bad!
And once it's all done fingers crossed then there's plenty of anti rust products you can paint on the inside of the arch metal to stop this happening again. :happy2:
I'd paint some on mine now as my rear arch is showing signs of bubbling paint but if I paint any on now then vw will say I've tampered with it too much.
Yeah man, it's pretty bad but hopefully if VW honour their warranty it will look alot better and a load off my mind :party:
I've been doing some research into anti-rusting products and have stumbled across ACF-50, which claims to be an anti-rusting spray for annual protection. Just wondering if you've heard of it and what your product of choice will be if you're ever tackling your arches.
Also good luck with your VW claim when the time comes! :drinking:
Post by: loop on April 09, 2017, 10:50:23 pm
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Post by: slix on April 10, 2017, 08:21:20 am
Mine is 12 years and 3 months old and it's just started to bubble up over the near side wheel arch. Is there any chance the warranty would still cover this or is it too late?
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Looks like it will be too late I'm afraid. Could try them and they may be able to assess when the rusting may have started. But I'd be doubtful.
Post by: FrameSet on April 15, 2017, 09:47:35 am
Post by: loop on April 15, 2017, 02:25:05 pm
Jut got mine back from VW Inchape this week. 2005 120,000 miles. Took it in for an inspection and three weeks later its got its new wings on FOC! Top job :happy2:Hi were you still inside the 12 years warranty when you first took it in?
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Post by: FrameSet on April 15, 2017, 02:30:42 pm
Jut got mine back from VW Inchape this week. 2005 120,000 miles. Took it in for an inspection and three weeks later its got its new wings on FOC! Top job :happy2:Hi were you still inside the 12 years warranty when you first took it in?
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I can't remember exactly when the car was first registered but it's a 55 plate and I first took it in beginning of March this year.Even if your car is over 12 years old give your dealers a ring, glad I did!
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Post by: amanda on April 17, 2017, 12:56:50 pm
Just had success getting 2 new front wings under warranty, took it into VW Chester 2 weeks ago for assessment, and it's booked in for 2 weeks time so very quick decision :happy2:
Car is 2006 on 101k with a full service history, only part with VW however.
I had both mine done there under warranty as it's my local dealer ;)
Post by: whytie on April 26, 2017, 12:15:06 pm
Post by: Eves on April 28, 2017, 05:34:08 pm
Oh no. First signs of rust beginning to bubble.
Only on the one front arch though
Will be calling VW dealers over the next few days.
Post by: seanieb on October 23, 2017, 08:24:01 pm
Post by: amanda on October 23, 2017, 08:50:23 pm
Post by: Tattooroo on November 07, 2017, 07:03:01 am