MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: Baz300 on November 27, 2012, 07:31:54 pm
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I installed a polar fis + advanced box to my car today
First of all when I tried to change the peramiters it hung on this screen
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi760.photobucket.com%2Falbums%2Fxx242%2Fbaz300%2F13abffaaf1fbf621f83c53ee24339b40.jpg&hash=509cd5e936e0c01358f90d14eb919b12b9f967bf)
And didn't do anything after that
I was able to get the preset peramiters on screen 1
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fi760.photobucket.com%2Falbums%2Fxx242%2Fbaz300%2Fe4b1a37d96871f8f05bfa2588d16450d.jpg&hash=461422210c8f6f804b15b8af0515c660552c0bd2)
And set the Bluetooth menu
I tried dissconectIng everything and reconnecting to see if that worked
But I now have an airbag warning light and I can't access any of the standard menus that I had before on the mfd
Anyone had this issues or know how to fix them?
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Had my connected and disconnect a few times with no issues
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When you disconnect your gateway and reconnect it you may see a multitude of vcds errors that don't reappear after clearing them. This may be happening with you.
As for the polar, if you press the ok button on your mfsw when on your first screen, do you get to the configuration menu? If the answer to the question is yes, scroll down till you reach update>press ok then click ok in the update screen (don't attach your laptop via usb cable when prompted to do so). This should reboot the unit and hopefully solve your polar problem.
Did you install the correct firmware? It's red_dot for a mk5 gti and ed30.
hth
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When you disconnect your gateway and reconnect it you may see a multitude of vcds errors that don't reappear after clearing them. This may be happening with you.
As for the polar, if you press the ok button on your mfsw when on your first screen, do you get to the configuration menu? If the answer to the question is yes, scroll down till you reach update>press ok then click ok in the update screen (don't attach your laptop via usb cable when prompted to do so). This should reboot the unit and hopefully solve your polar problem.
Did you install the correct firmware? It's red_dot for a mk5 gti and ed30.
hth
I installed the red dot firmwear
I only get the computer screen on my mfd now, have lost the audio and vw set up menu can't even get any polar menu up
The top of the screen where the time usually is is blank now too
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I installed the red dot firmwear
I only get the computer screen on my mfd now, have lost the audio and vw set up menu can't even get any polar menu up
The top of the screen where the time usually is is blank now too
Ok looks like you need more specialised help!
I suggest you join the Polar forum now and post your problem in full. http://www.auto-polar.com/forum/forum.php
I'm sure mun the programmer for polar will see your post and offer a personalised service to fix your issue. He may want you to run their specific tool to gain more insight.
If you have access to vcds then posting up a full scan may also help sorting matters.
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Just seen you've joined the polar forum so hope they can sort you out. :smiley:
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I installed the red dot firmwear
I only get the computer screen on my mfd now, have lost the audio and vw set up menu can't even get any polar menu up
The top of the screen where the time usually is is blank now too
Ok looks like you need more specialised help!
I suggest you join the Polar forum now and post your problem in full. http://www.auto-polar.com/forum/forum.php
I'm sure mun the programmer for polar will see your post and offer a personalised service to fix your issue. He may want you to run their specific tool to gain more insight.
If you have access to vcds then posting up a full scan may also help sorting matters.
I joined the forum and posted the same on there
I don't have acess to VCDS
I have a diagnostic scanner on my bluefin so I will see if that finds any codes and cleares them
It's started bucketing down here now so I will hopefully manage to remove the polar box tomorrow to see if that makes any difference
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I am about to install mine. Not sure now :-\
Sent from my GT-I9100 using Tapatalk 2
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I am about to install mine. Not sure now :-\
I think you'll find that most folk have no issues when installing the polar. :smiley:
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I am about to install mine. Not sure now :-\
Sent from my GT-I9100 using Tapatalk 2
Have you got the new black box?
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Just a thought but I have a newer canbus module fitted to my car to prevent battery drain for the rcd510
Would that cause any issues?
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I am about to install mine. Not sure now :-\
Sent from my GT-I9100 using Tapatalk 2
Have you got the new black box?
Mine is basic polar fis black box.
Original canbus 2008 car.
I am just trying to get to canbus first
Sent from my GT-I9100 using Tapatalk 2
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Sorry i forgot you got yours from my Girlfriend mandy :stupid:
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I Hope you get it sorted :happy2:
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Just a thought but I have a newer canbus module fitted to my car to prevent battery drain for the rcd510
Would that cause any issues?
The newer canbus shouldn't be an issue with the latest version 3.0 firmware as the previous beta had this in it's change list: Solved issues with gateways 7N0 907 530 x that causes a misfunctiones of Polar FIS and didn't activate telematiks module in the gateway
fwiw I'm using an old 1K0 907 530 F canbus gateway with my rns510 and have no battery drain issues.
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Do I need disconnect battery when unplugging canbus?
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Do I need disconnect battery when unplugging canbus?
I think it's best to
I just disconnected the negative terminal
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Why don't you see if anybody near you has VCDS, I'm sure someone will be happy to help. :happy2:
http://www.mk5golfgti.co.uk/forum/index.php/topic,120.0.html
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Why don't you see if anybody near you has VCDS, I'm sure someone will be happy to help. :happy2:
http://www.mk5golfgti.co.uk/forum/index.php/topic,120.0.html
Ess-three is the closest to me but still a bit of a distance to travel
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I know some K version gateways had issues with polar FIS
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I know some K version gateways had issues with polar FIS
I have a 7NO gateway is that the same as K?
Is it worth me trying the original gateway?
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Polar have asked me to try and update the firmwear again so will give that a try tomorrow (good job I put the unit in the cubby hole under the steering wheel)
I was planning on buying VCDS next year but If I cannot get the airbag fault cleared then I will have to get this sooner as my MOT is due in January
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I know some K version gateways had issues with polar FIS
I have a 7NO gateway is that the same as K?
Is it worth me trying the original gateway?
the problem is with the polar, some versions have stability issues
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the problem is with the polar, some versions have stability issues
Ed according to polar, the last beta firmware and the latest 3.0 one have sorted that issue with the 7NO gateways.
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I'm starting to get a little worried now as I also have the 7N0 gateway. :scared:
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I'm starting to get a little worried now as I also have the 7N0 gateway. :scared:
Did you get yours fitted today?
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I'm starting to get a little worried now as I also have the 7N0 gateway. :scared:
Did you get yours fitted today?
No, not quite. I gave up and was going to carry on with it tomorrow. Was there a reason why you updated the firmware yourself as I was told they came with the newest version anyway?
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I'm starting to get a little worried now as I also have the 7N0 gateway. :scared:
Did you get yours fitted today?
No, not quite. I gave up and was going to carry on with it tomorrow. Was there a reason why you updated the firmware yourself as I was told they came with the newest version anyway?
There was a post on here saying that a new firmware had been released after my one was posted so I just assumed it would of been a newer version
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I'm starting to get a little worried now as I also have the 7N0 gateway. :scared:
I installed a 7NO gateway in September as I was getting the rns510 but my polar with firmware version 0.2.7 didn't like it as the radio and nav disappeared when scanned with vcds. Without the polar connected everything was fine.
After getting alot of support from polar including a then bespoke firmware that only partially helped, I resorted to reinstalling my old "non RNS510 compatible" F gateway. Everything works fine with no battery drain. The only silent issue I have is a non urgent error in vcds for the nav which works faultlessly. I may try the 7NO gateway in the future but at this time I see no urgent need to change even with the latest firmware supporting 7NO gateways.
1 Fault Found:
01299 - Diagnostic Interface for Data Bus (J533)
004 - No Signal/Communication
Freeze Frame:
Fault Status: 01100100
Fault Priority: 5
Fault Frequency: 1
Reset counter: 224
Mileage: 38265 km
Time Indication: 0
Date: 2000.00.00
Time: 17:42:21
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Sounds like it can be glitchy.
My ultimate solution would be the Facelift / 2009 large display Cupra R clocks (white backlit) to replace my small screen 2008 Cupra clocks. Then add the polar.
I don't know where to start with the retrofit though or if it's even possible. I imagine it's like upgrading a mkV to the Mk6 colour screen or similar.
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There was a post on here saying that a new firmware had been released after my one was posted so I just assumed it would of been a newer version
I suspect I was the author of that post and it was for the latest version 3.0 firmware.
Was there a reason why you updated the firmware yourself as I was told they came with the newest version anyway?
They should do but as there are two versions of the latest firmware (red_dot and white_dot) it's prudent to flash the unit again before installation with the known correct firmware.
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I have 1K0 907 530 L gateway and basic polar FIS (not sure what firmware), am I safe to install?
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I have 1K0 907 530 L gateway and basic polar FIS (not sure what firmware), am I safe to install?
Yes! L and above gateways should have no battery drain issues.
The Polar FIS is no longer officially supported but I would update it's firmware to the latest v1.6.0 for stability reasons if running an earlier firmware version.
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I'm starting to get a little worried now as I also have the 7N0 gateway. :scared:
I installed a 7NO gateway in September as I was getting the rns510 but my polar with firmware version 0.2.7 didn't like it as the radio and nav disappeared when scanned with vcds. Without the polar connected everything was fine.
After getting alot of support from polar including a then bespoke firmware that only partially helped, I resorted to reinstalling my old "non RNS510 compatible" F gateway. Everything works fine with no battery drain. The only silent issue I have is a non urgent error in vcds for the nav which works faultlessly. I may try the 7NO gateway in the future but at this time I see no urgent need to change even with the latest firmware supporting 7NO gateways.
1 Fault Found:
01299 - Diagnostic Interface for Data Bus (J533)
004 - No Signal/Communication
Freeze Frame:
Fault Status: 01100100
Fault Priority: 5
Fault Frequency: 1
Reset counter: 224
Mileage: 38265 km
Time Indication: 0
Date: 2000.00.00
Time: 17:42:21
I had to send another gateway due to the issue with the polar
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I have 1K0 907 530 L gateway and basic polar FIS (not sure what firmware), am I safe to install?
Yes! L and above gateways should have no battery drain issues.
The Polar FIS is no longer officially supported but I would update it's firmware to the latest v1.6.0 for stability reasons if running an earlier firmware version.
Sent from my GT-I9100 using Tapatalk 2
Mandy or Romocop might be able to tell me what firmware i have on my polar fis. ;)
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I have 1K0 907 530 L gateway and basic polar FIS (not sure what firmware), am I safe to install?
Yes! L and above gateways should have no battery drain issues.
The Polar FIS is no longer officially supported but I would update it's firmware to the latest v1.6.0 for stability reasons if running an earlier firmware version.
Sent from my GT-I9100 using Tapatalk 2
Mandy or Romocop might be able to tell me what firmware i have on my polar fis. ;)
We're not sure, it was purchased from a member on here. We didnt have it long and never had a chance to fit it. I wonder if theres a way to tell if you connect it to a computer.
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Baz- did you get an instruction manual or CD or anything with yours?
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Baz- did you get an instruction manual or CD or anything with yours?
I didn't get anything just the black box. Loom and USB cable
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I have 1K0 907 530 L gateway and basic polar FIS (not sure what firmware), am I safe to install?
Yes! L and above gateways should have no battery drain issues.
The Polar FIS is no longer officially supported but I would update it's firmware to the latest v1.6.0 for stability reasons if running an earlier firmware version.
Sent from my GT-I9100 using Tapatalk 2
Mandy or Romocop might be able to tell me what firmware i have on my polar fis. ;)
We're not sure, it was purchased from a member on here. We didnt have it long and never had a chance to fit it. I wonder if theres a way to tell if you connect it to a computer.
Once its connected to the Polar update service it will tell you what firmware version it has installed :happy2:
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I reupdated the firmware as per polars request tonight then tried the unit in the car
Has made no difference at all, still no audio or polar menus and I still have the airbag warning
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I swapped over can gateways today to the original one from the car and it made no difference at all
Put the 7no gateway back in and I got a steering wheel icon in the rev counter and the car would not start (ran for a second then cut out)
I have totally removed the polar unit and the car runs now but I still have the airbag fault, steering wheel icon and have lost the audio menu on the MFD
I have orderd a VCDS cable from gendan will I be able to get the audio menu back?
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I still have the airbag fault, steering wheel icon and have lost the audio menu on the MFD
I have orderd a VCDS cable from gendan will I be able to get the audio menu back?
I assume you disconnected your battery again then got the steering wheel light. If yes, turn the car on, turn the steering fully to the left and hold for a few seconds then turn fully to right, hold for a few seconds after that straighten/center the steering wheel and drive slowly for a few metres dead straight. the light should extinguish itself.
Does your head unit actually work and output sound? I can only postulate that somehow your radio/nav unit isn't being detected by the canbus hence no audio menu. A vcds scan will show if this is the case.
I'm beginning to wonder if there is a hardware issue with these new black polar units as the new firmware works a treat with the old silver version. Two members with the same issue seems more than coincidence...
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I will try the steering when I'm out later
The stereo works perfect an the MFSW volume buttons still work
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Fault codes galore
VCDS Version: Release 11.11.4 (x64)
Data version: 20120807
Monday,03,December,2012,12:42:54:37886
Chassis Type: 1K0
Scan: 01 03 08 09 15 16 17 19 25 42 44 46 52 56 75 77
VIN: WVWZZZ1KZ6W091997 Mileage: 75430km/46870miles
00-Steering Angle Sensor -- Status: OK 0000
01-Engine -- Status: Malfunction 0010
03-ABS Brakes -- Status: Malfunction 0010
08-Auto HVAC -- Status: Malfunction 0010
09-Cent. Elect. -- Status: Malfunction 0010
15-Airbags -- Status: Malfunction 0010
16-Steering wheel -- Status: Malfunction 0010
17-Instruments -- Status: Malfunction 0010
19-CAN Gateway -- Status: Malfunction 0010
25-Immobilizer -- Status: OK 0000
42-Door Elect, Driver -- Status: Malfunction 0010
44-Steering Assist -- Status: Malfunction 0010
46-Central Conv. -- Status: Malfunction 0010
52-Door Elect, Pass. -- Status: Malfunction 0010
56-Radio -- Status: Malfunction 1010
75-Telematics -- Status: Not registered 0001
77-Telephone -- Status: Not registered 0011
-------------------------------------------------------------------------------
Address 01: Engine Labels: 06F-907-115-AXX.lbl
Part No SW: 1K0 907 115 J HW: 1K0 907 115 F
Component: 2.0l R4/4V TFSI 0030
Revision: --H10--- Serial number: VWZ7Z0E2969947
Coding: 0403000318070060
Shop #: WSC 66565 257 00032
VCID: 2D51CE52B482C070BA3
1 Fault Found:
008852 - Fuel Pressure Regulator Valve (N276)
P2294 - 004 - Open Circuit - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 0
Fault Frequency: 1
Mileage: 75416 km
Time Indication: 0
Date: 2000.00.00
Time: 12:35:24
Freeze Frame:
RPM: 764 /min
Load: 21.2 %
Speed: 0.0 km/h
Temperature: 40.0°C
Temperature: 2.0°C
Absolute Pres.: 980.0 mbar
Voltage: 14.097 V
Readiness: 0000 0101
-------------------------------------------------------------------------------
Address 03: ABS Brakes Labels: 1K0-907-379-MK60-F.lbl
Part No SW: 1K0 907 379 AA HW: 1K0 907 379 AA
Component: ESP FRONT MK60 0102
Revision: 00H13001
Coding: 0004738
Shop #: WSC 01279 785 00200
VCID: 71E91222683AE490DEB
4 Faults Found:
01317 - Control Module in Instrument Cluster (J285)
004 - No Signal/Communication - Intermittent
00474 - Control Module for Immobilizer
004 - No Signal/Communication - Intermittent
01299 - Diagnostic Interface for Data Bus (J533)
004 - No Signal/Communication - Intermittent
01312 - Powertrain Data Bus
014 - Defective - Intermittent
-------------------------------------------------------------------------------
Address 08: Auto HVAC Labels: 1K0-907-044.lbl
Part No: 1K0 907 044 BE
Component: ClimatronicPQ35 090 0808
Shop #: WSC 00000 000 00000
VCID: 6BD5004A4A160E40E47
4 Faults Found:
01299 - Diagnostic Interface for Data Bus (J533)
004 - No Signal/Communication - Intermittent
01317 - Control Module in Instrument Cluster (J285)
004 - No Signal/Communication - Intermittent
01316 - ABS Control Module
004 - No Signal/Communication - Intermittent
01314 - Engine Control Module
004 - No Signal/Communication - Intermittent
-------------------------------------------------------------------------------
Address 09: Cent. Elect. Labels: 3C0-937-049-23-H.lbl
Part No SW: 3C0 937 049 E HW: 3C0 937 049 E
Component: Bordnetz-SG H37 1002
Revision: 00H37000 Serial number: 00000005174093
Coding: E58D8F2700041800001400001400000000087F075C
Shop #: WSC 00000 785 00200
VCID: 2B55C04A8A96CE40A47
Subsystem 1 - Part No: 1K2 955 119 C Labels: 1KX-955-119.CLB
Component: Wischer VW350 013 0402
Coding: 00065493
Shop #: WSC 00000
Subsystem 2 - Part No: 1K0 955 559 T Labels: 1K0-955-559-AF.CLB
Component: RegenLichtSens 011 1110
Coding: 00207646
Shop #: WSC 00000
3 Faults Found:
00906 - Horn (H1)
009 - Open or Short to Ground - Intermittent
Freeze Frame:
Fault Status: 00101001
Fault Priority: 2
Fault Frequency: 2
Reset counter: 6
Mileage: 75416 km
Time Indication: 0
Freeze Frame:
ON
Voltage: 14.05 V
ON
ON
OFF
OFF
OFF
02071 - Local Databus
004 - No Signal/Communication - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 2
Fault Frequency: 3
Reset counter: 6
Mileage: 75416 km
Time Indication: 0
Freeze Frame:
OFF
Voltage: 12.40 V
OFF
ON
OFF
OFF
OFF
00153 - Windshield Wiper Motor; Driver Side (V216)
004 - No Signal/Communication - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 2
Fault Frequency: 16
Reset counter: 6
Mileage: 75416 km
Time Indication: 0
Freeze Frame:
OFF
Voltage: 12.40 V
OFF
ON
OFF
OFF
OFF
-------------------------------------------------------------------------------
Address 15: Airbags Labels: 1K0-909-605.lbl
Part No SW: 1K0 909 605 R HW: 1K0 909 605 R
Component: 38 AIRBAG VW8 018 2200
Revision: 02018000 Serial number: 0038MD02XAKP
Coding: 0013112
Shop #: WSC 01269 785 00200
VCID: 3B75F00A7AF65EC0347
2 Faults Found:
01312 - Powertrain Data Bus
014 - Defective - Intermittent - MIL ON
01317 - Control Module in Instrument Cluster (J285)
004 - No Signal/Communication - Intermittent - MIL ON
-------------------------------------------------------------------------------
Address 16: Steering wheel Labels: 1K0-953-549-MY8.lbl
Part No SW: 1K0 953 549 AG HW: 1K0 953 549 AG
Component: J0527 634 0070
Coding: 0002002
Shop #: WSC 01279 785 00200
VCID: 77FD2C3A065EBAA010F
Part No: XXXXXXXXXXX
Component: E0221 007 0050
1 Fault Found:
01299 - Diagnostic Interface for Data Bus (J533)
004 - No Signal/Communication - Intermittent
-------------------------------------------------------------------------------
Address 17: Instruments Labels: 1K0-920-xxx-17.lbl
Part No: 1K6 920 972 D
Component: KOMBIINSTRUMENT VDD 4312
Coding: 0003403
Shop #: WSC 00835 210 105516
VCID: 3365D82A52A69680EC7
5 Faults Found:
01299 - Diagnostic Interface for Data Bus (J533)
004 - No Signal/Communication - Intermittent
01309 - Power Steering Control Module (J500)
004 - No Signal/Communication - Intermittent
01314 - Engine Control Module
004 - No Signal/Communication - Intermittent
01316 - ABS Control Module
004 - No Signal/Communication - Intermittent
01321 - Control Module for Airbags (J234)
004 - No Signal/Communication - Intermittent
-------------------------------------------------------------------------------
Address 19: CAN Gateway Labels: 1K0-907-530-V1.clb
Part No SW: 1K0 907 530 F HW: 1K0 907 951
Component: Gateway H10 0120
Revision: H10 Serial number: 2800105B140134
Coding: 3D0F0340070001
Shop #: WSC 01279 785 00200
VCID: 2A5BC54E856CD7485F1
3 Faults Found:
01044 - Control Module Incorrectly Coded
000 - -
Freeze Frame:
Fault Status: 01100000
Fault Priority: 1
Fault Frequency: 6
Reset counter: 221
Mileage: 75372 km
Time Indication: 0
Date: 2000.00.00
Time: 18:30:06
01305 - Databus for Infotainment
004 - No Signal/Communication - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 1
Fault Frequency: 2
Reset counter: 5
Mileage: 75416 km
Time Indication: 0
Date: 2000.00.00
Time: 12:31:14
01304 - Radio
004 - No Signal/Communication - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 2
Fault Frequency: 7
Reset counter: 5
Mileage: 75416 km
Time Indication: 0
Date: 2000.00.00
Time: 12:31:15
-------------------------------------------------------------------------------
Address 25: Immobilizer Labels: 1K0-920-xxx-25.clb
Part No: 1K6 920 972 D
Component: IMMO VDD 4312
Shop #: WSC 00000 000 00000
VCID: 3365D82A52A69680EC7
No fault code found.
-------------------------------------------------------------------------------
Address 42: Door Elect, Driver Labels: 1K0-959-701-MAX2.lbl
Part No: 1K0 959 701 L
Component: Tuer-SG 024 2484
Coding: 0000566
Shop #: WSC 01279 785 00200
VCID: 377DEC3A46DE7AA0D0F
2 Faults Found:
00932 - Electric Window Motor; Drivers Side (V147)
005 - No or Incorrect Basic Setting / Adaptation - Intermittent
00941 - Exterior Mirror Retract Motor; Driver Side (V121)
012 - Electrical Fault in Circuit - Intermittent
-------------------------------------------------------------------------------
Address 44: Steering Assist Labels: 1Kx-909-14x-44.clb
Part No: 1K2 909 144 K
Component: EPS_ZFLS Kl.5 D06 1701
Shop #: WSC 00000 000 00000
VCID: 3467DB3657A891B8F5D
1 Fault Found:
01312 - Powertrain Data Bus
014 - Defective - Intermittent
Freeze Frame:
Mileage: 0 km
Temperature: 9.0°C
Voltage: 11.90 V
Voltage: 11.70 V
-------------------------------------------------------------------------------
Address 46: Central Conv. Labels: 1K0-959-433-MAX.clb
Part No SW: 1K0 959 433 AQ HW: 1K0 959 433 AQ
Component: 02 KSG PQ35 G2 010 0101
Revision: 00010000 Serial number: 00000000000000
Coding: 819002085103087F2D04840570085AC690A440
Shop #: WSC 00000 785 00200
VCID: 7F0DC41A2E6E82E058F
Part No: 1K0 951 605 C
Component: LIN BACKUP HORN H03 1301
Part No: 1K0 907 719 C
Component: Neigungssensor 005 0003
Part No: 1K0 951 177 A
Component: Innenraumueberw.005 0202
1 Fault Found:
01299 - Diagnostic Interface for Data Bus (J533)
004 - No Signal/Communication - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 4
Fault Frequency: 6
Reset counter: 6
Mileage: 0 km
Time Indication: 0
-------------------------------------------------------------------------------
Address 52: Door Elect, Pass. Labels: 1K0-959-702-MAX2.lbl
Part No: 1K0 959 702 L
Component: Tuer-SG 024 2484
Coding: 0000566
Shop #: WSC 01279 785 00200
VCID: 387FEF064BC075D8D95
2 Faults Found:
00933 - Electric Window Motor; Passenger Side (V148)
005 - No or Incorrect Basic Setting / Adaptation - Intermittent
00942 - Exterior Mirror Retract Motor; Passenger Side (V122)
012 - Electrical Fault in Circuit
-------------------------------------------------------------------------------
Address 56: Radio (J0503) Labels: 5M0-035-1xx-56.clb
Part No SW: 3C8 035 195 A HW: 3C8 035 195 A
Component: Radio RCD510 040 0144
Revision: 00000001 Serial number: VWZ1Z3I5292946
Coding: 0100040004
Shop #: WSC 00020 790 00000
VCID: 2643317E5174F3287B9
4 Faults Found:
00849 - S-contact at Ignition/Starter Switch (D)
004 - No Signal/Communication - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 6
Fault Frequency: 4
Reset counter: 6
Mileage: 1048575 km
Time Indication: 0
00625 - Vehicle Speed Signal
004 - No Signal/Communication - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 6
Fault Frequency: 2
Reset counter: 191
Mileage: 75225 km
Time Indication: 0
Date: 2000.00.00
Time: 19:19:10
01317 - Control Module in Instrument Cluster (J285)
004 - No Signal/Communication - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 6
Fault Frequency: 5
Reset counter: 188
Mileage: 1048575 km
Time Indication: 0
01299 - Diagnostic Interface for Data Bus (J533)
004 - No Signal/Communication - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 6
Fault Frequency: 5
Reset counter: 6
Mileage: 1048575 km
Time Indication: 0
-------------------------------------------------------------------------------
Address 75: Telematics
Cannot be reached
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polar are sending me out a new unit
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I would try clearing all the faults and rescan as you get loads of errors when you disconnect the gateway.
Also I see that you've put your old gateway back in. Do you actually have a telefone kit installed?
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I have cleared the faults
Yeah I have a Bluetooth kit I will get the gateways swapped back over tonight again as I can take my car Inside the workshop on nightshift :wink:
Thanks for all your help and advice on this :happy2:
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Dear all.
This is Ismael from Auto-Polar, and I want to make clear that I speak on behalf of the company.
As a party involved in the case of this thread, we don't want to get into a discussion, but we'd like to give our version of the events.
First of all, we must to apologize because we know that our products are not 100% free of issues, as it happened to Baz300, however, it's impossible to be 100% sure that a box it's not damaged during, manufacturing or shipping. We test all boxes in a car before shippment, however, as I said, sometimes a unit can fail.
Appart of that, I'd like to clarify that normally when you buy a product and it's defective, most of the companys, request to send back the defective product, and then proceed to send a new/repaired one. In our case, we usually send a new unit to the customer and solve the issue, and after that proceed to talk with the custormer to return the defective unit, and it's what we've done in this case.
As I said, the first unit was defective and unfortunatelly, it caused a fault in the airbag ecu that switched on a warning light in the instruments cluster, of course, this fault was caused by a defective unit, we are completelly agree with that and there's no discussion about it. However we are not agree with the next events.
When the customer started a thread in our forum, we being to request some test to know the causes of the issue, because sometimes it's caused by a wrong tightness of connectors, or diagnostics tools connected to the OBD port during the initial start up of the box.
During theese tests, the customer said us that he think that the issue can be caused because he had changed the original gateway of his car by one modern unit, and our technicians answered that this model was supported and it's not the cause of the issue. However the user chaged to the original gateway and after that to the newer unit, then comes a new problem, he lost the AUDIO menu in the FIS screen, and directly attach this problem to the Polar FIS unit.
This was replied by our technicians, the problem was due to remove the gateway, and not related with Polar FIS, Gateway is likelly a HUB that joint all car buses, and sometimes, removing it, cause faults in communications as in this case, the customer siimply remove the fuse (as well as if you reset the RNS it will sove it) and the problem was fixed.
Also during theese test he bought a VCDS cable to erase the stored faults caused by the first unit, we never request him to buy a cable, because we knew that he hasn't VCDS cable and our intention was erase that faults from the Polar FIS once have solved the issue with the defective unit. Once again, there was no communication with us, so we can't do anything on that point.
After some days of test, we deduce that the unit or cable was defective and talked with him to replace it, directly we request him an address and proceed to send a new unit (box+cable). After receive this new unit, the customer writes us, indicating that there is a little gap between the pcb inside and the casing, which causes some movement of the pcb, which produces a small noise, and ask if it's safe to install, or if it can damage the box. Our reply was that this is safe, because it's a small gap between box and pcb, there many units with this gap, and no one user has reported us a issue related to this, however there is a warranty in that case.
Then, the customer, doesn't want to accept this box, and remember us the unit costs, sorry, but we don't think that this is a problem, a small gap smaller than 1mm. However, you can make the same with many electronic products cheaper and more expensive, shake it and you'll hear a small noise.
However, we said him if he can put a point of silicone, or change the casing and use the casing of the old unit. But he didn't want to do that, he want that we send a third unit. I'd like to indicate that we've never removed the warranty to a box for a broken warranty seal, because they're very delicate and sometimes brokes by itself, in fact, we've never refused a warranty.
At this point, we don't want to send a new box, the user still didn't confirm if this new unit is working properlly or not, and after that we've seen that he has no intention to send back the defective unit, because he is selling it, so we assume that we'll send a third box and maybe it have another problem for him, and in view of the events, we'll lose another unit. And even less when it's under threats of bad publicity (wich it has done since before reaching this impasse)
At last we think, that we've done all possible to help him from the fisrt minute, and there's only needed to see our forum. All people that want to see it only need to check our forum and see that there is no question/issue/improvement that be unanswered, and all the issues are fixed.
Best regards.
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I did not want to install the second box into my car because of the noises it makes
I do not want to take the chance of it breaking anything I have told you this on many occasions.
I am now using the 7no gateway again and still do not have the audio menu!
I can't believe you advise customers to open up a product and apply some silicone to glue the circuit board in place.
This is the last I will say in the matter I just wanted to share my experience with a polar fis box to let other people know what might happen after they invest £220 in a box.
The fact that you stopped communicating with me and locked my thread in your forum is what has annoyed me the most.
I had never been asked to return the first box
I aske for either the second box to be swapped out for another one or to be refunded and send both boxes back. I was told that I must pay postage both ways to have a replacement box as my standards and expectations seem to be too high
Also please note that I did not put the first box up for sale until this weekend as I had not heard anything from yourselves Nd need to try and claim some of the money I have spent on 2 very expensive paperweights
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Reading all this has put me right off anything Auto Polar. :chicken:
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Reading all this has put me right off anything Auto Polar. :chicken:
X2, I was looking into buying one for the R, but scrap that!
Out of interest, why not just design the case with two threaded plastic bosses and screw the PCB to it? The only time that I've ever come across loose/interference fit PCB's is in really cheap applications/products.
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http://i760.photobucket.com/albums/xx242/baz300/95D78079-5069-4C04-960E-743B0ADCB557-6255-0000034FDEF14292.mp4
The rattle as posted in my other thread
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not the best response to an issue.
surely after the first unit failed, extra effort should have gone into the replacement.
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Hi Baz300.
Of course you can share your experience, but please, let us do the same. However, it's our last post, because our intention is to give our version as I said before, because I think you didn't tell everything in your posts.
However, I can't help you if you don't let me help. The thread is closed because we don't go to accept threats, and the thread was clearly in a dead point. But communication is not stopped we're talking by PMs.
You're not banned in the forum, and you can open another thread to get assitance to solve the issue with the AUDIO menu in the FIS, we'll be happy to assist you to solve it. We didn't get any notice that you've this issue, so we can not assist you on that.
At last, the silicone is not the only possibility, we talked about try with the first unit, because, most probably is that in this unit only damaged is cable and it can work perfectly with the new cable, or simply change the casing, but no one of this solutions is valid for you.
About been asked to return the first box, I've explained that in my preious post, we didn't get a feedback of the new unit, so our first priority was to solve the issue and then talk about return it, in the same way, I can say that you didn't ask us that you can sell it, however, it's common sense, I think it's not necessary to be explained, or if you just decided to sell it I think that you can ask before.
Once again, I invite to all that wants to check the forum and see that there's no one problem without response or solution.
Best regards.
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If i had bought something that expensive, to be told to open the case and glue it in place is absurd!! Can you imagine samsung telling you to do that with a tv?! :stupid:
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It seems that polar are trying to make u look bad when clearly they are at fault a lot reading there replys
When I buy something if its 1p or a grand I expect it to be working fully and not rattling about and if its wrong the company should goto the moon and back to resolve and even losing a few quid on postage should never be a issue but it seems it is
Since u had 3 already it seems more than 1 is faulty :(
At 220 and the replys and kinda lack of respect and help to resolve shows that polar don't really care once they go your 220
By fixing a product by using a broken product to make 1 work is serously out of order more a joke if u ask me :( very bad thing to say online or at all to thousands of future And current customers awful if u ask me and using silicone to fix a problem is very wrong cause if u open it up it makes the product invalid and no warranty which it looks like they want h to do :( then they win with not paying out as u tampered with product and on a downside if u tamper with electronics it could damage or even set the car on fire In worst case scenario :(
Polar should resolve at any issue regardless of cost time and efforts to keep there name in tact lad
If any big name company tried this they would be taken to cleaners for miss selling and selling faulty products
Hope u get it sorted lad
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Hi Baz300.
Of course you can share your experience, but please, let us do the same. However, it's our last post, because our intention is to give our version as I said before, because I think you didn't tell everything in your posts.
However, I can't help you if you don't let me help. The thread is closed because we don't go to accept threats, and the thread was clearly in a dead point. But communication is not stopped we're talking by PMs.
You're not banned in the forum, and you can open another thread to get assitance to solve the issue with the AUDIO menu in the FIS, we'll be happy to assist you to solve it. We didn't get any notice that you've this issue, so we can not assist you on that.
At last, the silicone is not the only possibility, we talked about try with the first unit, because, most probably is that in this unit only damaged is cable and it can work perfectly with the new cable, or simply change the casing, but no one of this solutions is valid for you.
About been asked to return the first box, I've explained that in my preious post, we didn't get a feedback of the new unit, so our first priority was to solve the issue and then talk about return it, in the same way, I can say that you didn't ask us that you can sell it, however, it's common sense, I think it's not necessary to be explained, or if you just decided to sell it I think that you can ask before.
Once again, I invite to all that wants to check the forum and see that there's no one problem without response or solution.
Best regards.
I said on several occasions that I did not want to plug the second unit into my car because of the loose circuit board and anything could be worn or damaged and you kept telling me that this is normall and is not a fault. What if it fries my ECU? Wil auto polar pay for the repairs of that or just blame something else?
So I have no idea if it works or not
You kept telling me that you did not understand me but going by your replys on here you understand English very well!
I am still not willing to plug this ino my car!
If your product is not 100% then you should not be selling it to the general public
No one replied to my PM s or emails that I send until today that's over a week!
You keep blaming other things on the faults that have been caused IE the can gateway
I feel you have just came on here to try and blame everything on me,
At this point in time I just want my money back not pay another £50 on courier costs sending a box which you say is not faulty to receive what I have paid for in the first place.
I have no trust in a company that thinks the ratteling inside the box is acceptable
Please communicate with me by email, I have sent you plenty of emails that have not been replied to
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In fairness to Baz he isn't the only person on here reporting problems with the Polar FIS.
I don't know what the current situation with Romany's Golf is as that was fooked the last time I saw it. :confused:
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I'm so glad that I didn't pursue the idea of changing my Mid-line to a High-line by swopping clock modules just so I could then buy a Polar! I'm sure that some people have done exactly this and if you add up the total costs you could buy a Quaife diff or some other more rewarding mod for that kind of money.
What's the unit that Hurdy runs?
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Sounds like you been put through the mill Baz, hopefully you got that rear hanger in the mail and everything is oK with the BCS :happy2:
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Sounds like you been put through the mill Baz, hopefully you got that rear hanger in the mail and everything is oK with the BCS :happy2:
Not arrived yet but I expect Royal Mail to be very busy just now so I will probably get it in the next few days
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In fairness to Baz he isn't the only person on here reporting problems with the Polar FIS.
I don't know what the current situation with Romany's Golf is as that was fooked the last time I saw it. :confused:
Ian- I think mine's all ok, gateway is fine. It must just be me having a blonde moment as bacillus' appears to be the same. Mine all works ok and I haven't lost any menus like Baz. Only issue I had was the top part of the highline going black but thinking about it I am not totally sure if it was there in the first place or not as I only get it when my door is open and I scroll through the menus. I suppose I probably would've never have done that before fitting polar fis so hard to say if that caused it or whether its normal. Polar remained helpful each time I asked for help.
I feel sorry for Baz, if I was in his position I wouldnt be happy with the second box being that rattly. Id expect them to take both units back and send a third one (tested).
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No worries.
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Hi everybody known this is an topic, but I've also experienced this problem which turned out that the polar fis had activated transport mode......which a vcds is needed to de-activate transport mode. So anybody experiencing this problem here your answer
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Hi everybody known this is an topic, but I've also experienced this problem which turned out that the polar fis had activated transport mode......which a vcds is needed to de-activate transport mode. So anybody experiencing this problem here your answer