hello, I am sorry to hear about the issue you are experiencing.
From your description, its tough to say what the issue could be.
I do know that we have had one report of a similar issue with a 2.0 TSI car but nothing that I am aware of regarding the 2.0TFSI which I assume you have?
If you would like, you can send me a pm or give us a call, email, etc. let us know what APR dealer you visited and when and we can check to make sure you have the newest version of the software installed.
Thanks!