DSG Owners - We need your help!

[FamilyDub]

I think that attempting as much as a 10-year warranty is probably too ambitious

^^^ VW did this off their own back in the US and in doing so have set the precedent.

And besides, why should a product be deemed 'faulty' enough to require a 10 year warranty in the US and only 3 years in the UK? IT's the SAME product...

It's VW who have actioned a 10-year period, not just some disgruntled DSG car owners plucking the number from thin air.

Show me a petition and I'll sign it... if you'll let manual owners sign it!  

[bowie]

A damn good idea this.  More national awareness needed though , like an article in the national press or motoring monthlys.  I had my mech unit replaced recently but would be livid if it were out of warranty !  There's quite obviously a manufacture or design flaw which is affecting many cars. How many more are unspoken of too ?

Chris.

[DaveB@Vagbremtechnic]

Mercedes do a fantastic seven speed automatic operating at high internal pressures in much the same way as DSG, I have driven a CLK equipped car with it in and the changes were seemless, I appreciate that its the opposite end of the performance scale than a DSG car but they have had a catalogue of failures with many of the problem cars being put right outside of the warranty period.

Its a new technology which has yet to mature, until it does and if VW want to charge a premium for DSG (Im fairly certain DSG boxes dont cost too much over a manual to physically produce) then they need to warranty it for as long as it takes to reach that level of maturity that owners like me dont feel compelled to sell their car when they "suspect" that its on the way out.

If the box had a 5 or 7 or 10 year warranty I'd have repaired the aircon/power steering/door lock as it was I banged out of a car I enjoyed. Im buying another (manual) VW but it could easily have been an RS focus or an Alfa Brera - they need to understand its affecting their brand loyalty

[RedRobin]

I think that attempting as much as a 10-year warranty is probably too ambitious

^^^ VW did this off their own back in the US and in doing so have set the precedent.

And besides, why should a product be deemed 'faulty' enough to require a 10 year warranty in the US and only 3 years in the UK? IT's the SAME product...

It's VW who have actioned a 10-year period, not just some disgruntled DSG car owners plucking the number from thin air.

....Thanks, I didn't know that it was VW who had actioned it as 10-years but thought it was just the great disgruntled plucking a number.

From VW's point of view they could also improve matters by supplying and allowing replacement of various parts in the DSG box but perhaps there are technical reasons for needing to keep components as a set.

Personally a DSG problem wouldn't stop me buying another VW nor another DSG equipped one. All motor vehicles can have problems and most of the manufacturers behave similarly.

As I've had a problem I'll be registering on the link in due course.

[RedRobin]

Mercedes do a fantastic seven speed automatic operating at high internal pressures in much the same way as DSG, I have driven a CLK equipped car with it in and the changes were seemless, I appreciate that its the opposite end of the performance scale than a DSG car but they have had a catalogue of failures with many of the problem cars being put right outside of the warranty period.

....The Mitsi Evo X SST also has a similar system and it's seamless too. Personally the fact that it was seamless is something I didn't like about it - I like to know when the gear is shifting.

But that's besides the point. What have Mercedes done for customers about their outside warranty issues?

[xxx_mojo_xxx]

How do I go about registering a fault or peculiar behaviour on the site?

[Phil Mcavity]

I don't know where anyone gets the info that a replacement DSG costs as much as £3k - My understanding is a lot less and reducing all the time, but I stand to be corrected.

Based on prices my dealership have given me very recently: -

Mechantronic unit is around £1,000

Complete DSG Gearbox £4,000

Statlers 2nd hand DSG boxes   £500

worth a punt if out of warranty

[DaveB@Vagbremtechnic]

Statlers 2nd hand DSG boxes   Â£500

worth a punt if out of warranty

How do you/Statlers know you haven't just bought My gearbox or Steve P's or Beddies - odds are they're off a car for a reason and not just cos its been involved in an accident even if it was salvage it might be a bad one anyway.

A lot of this is down to hearsay and rumour which is destroying the products reputation, as an old boss of mine once said - dont let the facts get in the way of a good story....

VW need to act - not because of bust gearbox's because of the damage its doing to their brand. A 5 year warranty is simply a piece of paper - if the product works well and is good for purpose after 3 years it wont cost them a single penny will it?

Is the DSG box generally good for purpose? Personally I think not regardless of how good it is on any given Sunday

[ub7rm]

USA customers have always enjoyed better terms than us Brits.  With the mk4 1.8T engine for example they would replace coil packs out of warranty in the US as they were recognised as a weak point - UK owners? Nada.  Same was true for the mk 4 window clips, these were replace FOC in the USA regardess of milage / warranty as VW USA recognised they were badly designed but in the UK? Nada.

I notice in the service booklet there is reference to a scheme where everytime the car is serviced the warranty is extended to the next service, then there is a disclaimer stating this is not applicable to UK customers....

Were getting the brown and smelly end of the stick I fear... 

[Snoopy]

Exactly, If you read the letters its VW of america doing the warranty extension. You have to remember how these branches of the company work in these instances. I do think that these letters should be brought to the UK motoring press attension though.