I must admit, in today’s 35 deg heat, it was very welcome! After a 20 min journey with it running full blast on LO, it was like stepping off a plane in Hong Kong, so I guess it does work. Just takes too long (compared to other cars - like Vauxhalls ffs!) to chill the cabin.
First check is vag-com, then gas leaks, then condenser, then pump. It can get expensive if it’s duff hardware.