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Author Topic: Overcharged, what can i do?  (Read 12538 times)

Offline VC

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Re: Overcharged, what can i do?
« Reply #15 on: February 21, 2011, 08:13:14 pm »
i'll update the thread with how i get on, but glad i was checking the online account tonight thats for sure!
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Offline JackG

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Re: Overcharged, what can i do?
« Reply #16 on: February 22, 2011, 07:29:02 am »
Hope you get it sorted, I'll imagine they will just admit a mistake was made and refund you  :smiley:
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Offline vRStu

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Re: Overcharged, what can i do?
« Reply #17 on: February 22, 2011, 08:44:26 am »
My thoughts would be to contact the seller and see how you get on.  If they are difficult to get hold of or don't play ball then contact the card issuer and advise them that you do not recognise the transaction and most certainly did not authorise it.  Banks don't fcuk around and they will drag the money straight back from the seller regardless and then worry about sorting it out later.

That should spur the seller into action quite quickly.
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Stu...

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Offline VC

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Re: Overcharged, what can i do?
« Reply #18 on: February 22, 2011, 09:19:34 am »
well called them, explained that i bought a product for £190 and was charged £560 and they have no record of me  :confused:

i suggested that they find my details  :fighting:

theyll be calling me back in about half an hour, if they havent called by lunch i'm phoning the bank  :chicken:
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Offline vRS Carl

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Re: Overcharged, what can i do?
« Reply #19 on: February 22, 2011, 09:29:59 am »
They have no record :surprised: :confused:

I'd give them the 30 mins and then ring back. If no joy then i'd hang up and call the bank straight away.
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Offline VC

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Re: Overcharged, what can i do?
« Reply #20 on: February 22, 2011, 09:32:16 am »
yeah that worried me too, they asked me for the details to which i obviously told them i havent received any  :fighting2:

thats why theyre off looking for them.... considering they only charged my card yesterday i wouldnt have thought the hunt would have been that hard  :confused:
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Offline no golf clubs at all

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Re: Overcharged, what can i do?
« Reply #21 on: February 22, 2011, 09:36:27 am »
Am I missing the name of this company? or are you protecting their identity for now?

If they have to be avoided it would be good to know who it is.... :drinking:
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Offline rich83

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Re: Overcharged, what can i do?
« Reply #22 on: February 22, 2011, 09:37:04 am »
^^^^ seconded
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Offline matsu

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Re: Overcharged, what can i do?
« Reply #23 on: February 22, 2011, 09:45:36 am »
subd to this one :fighting:
matsu
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Offline vRStu

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Re: Overcharged, what can i do?
« Reply #24 on: February 22, 2011, 09:51:46 am »
I have recently been the victim of a banking fraud and I can assure you that the banks will react quickly to protect their interests and if you tell them you've not authorised the payment they'll drag it back from the company via the Visa/MasterCard network.

At this point I don't see a need to name the company - It's a matter between the OP and them.
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Stu...

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Offline VC

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Re: Overcharged, what can i do?
« Reply #25 on: February 22, 2011, 09:56:16 am »
i could name the company but i dont think i need to at this stage  :happy2:

i'm giving it until 10:05 then they would have had an entire hour to find my details  :chicken:
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Offline joesgti

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Re: Overcharged, what can i do?
« Reply #26 on: February 22, 2011, 09:59:49 am »
8 mins and counting  :party: :party: :grin:
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Offline VC

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Re: Overcharged, what can i do?
« Reply #27 on: February 22, 2011, 10:10:04 am »
after being put on hold i got transferred, reminded them who i was and that i called an hour ago..

"yup just sorting it now i'll call you in a minute" [click]

:confused:

er.... hanging up on me does not inspire confidence and if their version of a minute is anything like their version of half an hour i could be waiting a while  :fighting2:

i'm a patient guy though, i'll give them some time
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Offline vRS Carl

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Re: Overcharged, what can i do?
« Reply #28 on: February 22, 2011, 10:15:59 am »
I'm patient like you but I'd give them 30 more mins max!!!

Then i would be straight on to the bank.

Hope you get it sorted quickly mate :happy2:
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Offline VC

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Re: Overcharged, what can i do?
« Reply #29 on: February 22, 2011, 10:26:52 am »
paying over the phone for things like this is always going to be a trust issue regardless of who you buy from but ive never encountered this sort of thing before, thats why i started a thread so people could see what happens and hopefully learn from the results.... or my mistakes  :grin:

...anyway 20 minutes gone, no call.

calling at 10:35 for the last time for an answer, then it will be the bank next  :popcornsoda:
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