well.. that didnt go as hoped.
The legal department were very sympathetic but they cant do anything.
For them to be able to act i need to have a record of the sale, they would use this to then see what i should have paid vs what was taken from the card and then claim the money back for me
but because this was done over the phone and not the internet or in person there is no record of the transaction because the company didnt send me one, they only send the goods
the bank said all i can do is take it up with the trading standards but then i it would be
MY responsibility to prove i didnt buy or agree to £560 worth of goods and not the company i bought it from admitting i only bought £190
how fcukin unfair is that!
so this is boiling neatly down to a "my word against theirs" scenario
i'll attempt to phone the company again......