Oil issues - Time & Distance

[Tarmac_Terrorist]

I've just had the last service on my 2 year service plan. Last year I supplied my own oil (longlife) but they told me at the time that they use longlife oil anyway now for T&D services. This year I decided not to supply my own oil and they've gone and filled it with the lesser stuff. I queried this and they said that they only use longlife on the longlife regime.
My father in law has the same service plan at the same dealer and after a bit of a stand off, they filled his with longlife oil!

I only do about 1000 - 2000 miles per year but it's the principal. The car only goes out about once or twice a month so i'm not unduly worried about engine wear. However, I want to challenge the dealer but be able to provide evidence if possible of the technical bulletin, which I believe came out a couple of years ago informing dealers that they should now fill with longlife oil for all types of service.

Can anyone point me in the right direction re this tech bulletin? copy / date  / number etc.

 

[alexperkins]

Correct. There was a TSB to state that longlife 3 oil should be used in all 2.0TFSI engines regardless of their service regime

Sounds like theyve pulled a fast one on you buddy!

[Tarmac_Terrorist]

Yeah, thought so! Cheers Alex - I don't think I should let them get away with it though. 

[JackG]

Alex is right,
Even on the service plan my techs will automaticly put longlife in as the engines don't last on it!
If they don't want to do anything about it........try the windmill!!

[alexperkins]

Get on the phone to them and get talking 

[no golf clubs at all]

Last time I got my car serviced the arseholes at Arnold Clark used the cheaper stuff, at least they didn't cover it up when I queried it....they said they flushed and replaced with the correct stuff.

I am due a service soon, quite like the idea of supplying my own LL oil.... Is it edge 5w-30? And how many litres do I need?

[alexperkins]

4.5 litres and yes 5w30

[Poppa Dom]

Alex,
Have you got access to the actual TSB, I am surprsied by the number of dealers who are quite insistent that LL oil is only used on LL service regime and not T&D.

Dom

[alexperkins]

I'll have a look

[SMOG]

Too much inconsistency with VW dealers. Last week I asked them about cambelt replacement schedule and they told me 120k / 4years! I told them I'd read it was downgraded to 60k / 4 years, but they insisted they had the correct up-to-date info from VW. 

[Phathead]

Here's the oil specification sheet......its a recommendation for the oil but not a neccessity, as long as it meets the minimum standard.



And I've checked the toothed belt guide and yes, its still 120k miles or 4 years. Whichever comes first.

[RedRobin]

.
Mine is running on this oil:



And am assuming it's absolutely fine!

[openside]

So is the castrol edge 504 for sale in asda's for £30 for 4 litres ok? It doesn't specify 'longlife' on it but i presume its exactly the same.

[Phathead]

The Fuchs says its meets "VW504" standard so yes!!  

Personally I would put the highest grade oil in as it give the most protection.....I like my engine to keep working after the abuse I give it with my heavy right foot!!! 

[RedRobin]

The Fuchs says its meets "VW504" standard so yes!! 

Personally I would put the highest grade oil in as it give the most protection.....I like my engine to keep working after the abuse I give it with my heavy right foot!!! 

....That Fuchs oil is what VWR use when they service my car every 10,000 miles