Some advice please guys!
My company had changed my work mobile from a old Nokia to a Blackberry! The existing Bury hands free kit does not work with it as it is not bluetooth and has always been a little unreliable, but does work.
So, i went to Halfords on Saturday to buy a new kit and get it booked in for fitting. Bought a Parrot Mki9200 bluetooth hands free kit, fitting and a iso adaptor wiring harness. The guy came out checked the van, dashboard and fusebox and said all would be fine for fitting.
Booked the van in for a 11am booking on the Wednesday (a day I had booked off as holiday!) for a 2 hour fitting window. Turned up, left the van, walked into the town to kill the time. Got back to Halfords after an hour and half and a sheepish Halfords mobile fitting 'expert' told me that my 57 plate T5 transporter has newer wiring than it should have and he can't fit it.
Told me it needs a special adapter piece to get around the can-bus. Obviously I was not amused, especially when i went to go I found the remains of my old kit on the floor, so had no kit whatsover!
They promised me a call by today to see if they could source the miracle adapter piece, obviously no call! Got through to them in the end, spent over half an hour on the phone, ended up with a really arrogant store manager, who says they can't fit it, they can't get the adapter piece to give a switched live and if i come in they will refit my old kit and give my money back. Whats the point in going in again for them to refit my old kit (another couple of hours of my time!), which will be removed when I fit a new bluetooth kit!
No discount on the parrot kit for me to take it elsewhere, but I did get the fitting back on my company card on the Wednesday. I can understand they don't want to chop wires but this can't be right?
The manager says if i contact customer service I will maybe get £10 of fuel for my inconvenience!?
Any thoughts? Or anyone know this oh so rare adapter I need to make a new Parrot kit and new bluetooth iso wiring loom work in a 57 plate 130 T5 Transporter that has the 'wrong' new can-bus wiring!?
If I had time to spare I would so tempted to get them to refit the kit so it costs them time and then snag every little thing to bug the hell out of them to get a little revenge!
Thanks guys!
