ordered the parts from vw nearly 2 weeks ago, was told i would get a phone call to say they had arrived and are ready for collection, ordered on a tuesday and no phone call, so phoned them last saturday morning, parts were there, so i asked what happened to the phone call to let me know they had arrived, parts guy said someone called but had no reply, nobody phoned me and surely even if they had they could have left a voicemail. wasnt going to argue about it, so said i will come and get them, set off to get them, arrive at 12.45pm, only to be told parts closed at 12.30pm so cant get the parts.
i work all week and had no chance of collecting them til today, so off to vw i go this morning, get there and ask for my parts, off he goes and he comes back with the pcv part but hasnt got the gasket i ordered as well, sorry he said the gasket wasnt ordered. wasnt happy as i was told to make sure i change the gasket at the same time and i wanted to do the job today. we can have it in for you on tuesday he said, told him i cant collect til next saturday due to work, so i suggested they post it to me when it arrives, on the condition they agree to replace it if it gets damaged in the post, he didnt get the chance to reply before a woman from the service department came over and she recognised me from having my car serviced with them 2 weeks ago, she basically told the guy to forget about posting it and she will arrange for it to be delivered to my home address on tuesday. she apologised for the lack of communication from them and hopes it hasnt caused me too much problem.
was good customer services from them in the end i suppose, but still a but annoyed my car isnt running as it should and will have to wait til next week to fit the new pcv part and hopefully solve the issue
was very happy with that