It wasn't the fact my car had a problem which made me unhappy!! It was the service, attitude and lack of commitment. Don't seem so shocked that I had a bad experience with them. I was willing to part £600 of my money, so I expected better service. They were short with my questions. It's hardly my fault nor theirs that I had a problem when I had no signs, or engine management light on show. They are supposed to be the professionals, not me. But as I said I am extremely happy with the software. Anyone in my shoes would think the same!