Some item's included in major service but not all. From VW web site.
• Air filter replacement (included major service) £35
• Fuel filter replacement (included in major service) £55
• Spark plugs renew (included in major service) £79
• Air-conditioning refresh (every 1 year) £29
• Air-conditioning service (includes refresh, every 2 years) £79
• Brake fluid change (every 2 years) £59
• DSG transmission oil & filter change (every 40,000 miles) £179
• 4 wheel drive oil change (every 40,000 miles) £65