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Author Topic: Front wing rust warranty success!!  (Read 352700 times)

Offline homesqueeze

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Re: Front wing rust warranty success!!
« Reply #735 on: November 14, 2014, 04:26:33 pm »
got offered 50% of the front wing rust just at the pad place. should i call vw and complain?

Worth a try, especially if your car has a dealership history.
yeah it got 90% all service done in local VW. what can i tell them when calling VW? any points i need to take up?

You can say its been well looked after and also serviced by dealers, so theres no way you could have prevented the rust. Also it's a well known issue and many others are getting it done for free, so why shouldn't you!
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Offline Spankiee

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Re: Front wing rust warranty success!!
« Reply #736 on: November 14, 2014, 05:03:30 pm »
Yeah kick up a fuss. Service history shouldn't even matter really. There just trying it on. They didn't even look at mine.
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Offline Craigh1983

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Re: Front wing rust warranty success!!
« Reply #737 on: November 14, 2014, 06:32:04 pm »
Yeah kick up a fuss. Service history shouldn't even matter really. There just trying it on. They didn't even look at mine.

Yea I've just been told they are covering me 100% and I haven't got any vw service history at all and they didn't ask anyway.

Offline K9

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Re: Front wing rust warranty success!!
« Reply #738 on: November 14, 2014, 07:36:36 pm »
Yeah kick up a fuss. Service history shouldn't even matter really. There just trying it on. They didn't even look at mine.

Yea I've just been told they are covering me 100% and I haven't got any vw service history at all and they didn't ask anyway.
did you phone vw? what did you say?

Offline Craigh1983

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Re: Front wing rust warranty success!!
« Reply #739 on: November 14, 2014, 07:55:19 pm »
Nope didn't phone.

Originally I went down in July and the guy said let the rust get worse and come back in October time because he had heard that they were going to start paying everyone 100% of the cost.

I thought he was fobbing me off so I thought I'd give him the benefit of the doubt and I took it back the other week. He told me they are now paying 100% of the warranty! So I don't know why you have been offered 50% as its across the board and not just at certain branches!

I called back the other day to find out if they had a date for the car to go in and he said not yet but the claim had gone through absolutely fine!

The only thing I'm a bit worried about is he told me as its done under warranty, vw only use 3 different shades of red paint and they will just pick the nearest colour to mine! I really hope it doesn't look too different as I won't be happy if it stands out like a sore thumb! He said all they do it spray the wings and that's that. No blending as its being done under warranty.

Offline Spankiee

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Re: Front wing rust warranty success!!
« Reply #740 on: November 14, 2014, 08:22:00 pm »
I might get away with mine being a little bit off colour as its candy white.

But if it's not as near as it can possibly be I won't be accepting it or paying 25% towards anything  :grin:
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Offline AndyBrown

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Re: Front wing rust warranty success!!
« Reply #741 on: November 14, 2014, 08:49:18 pm »
When's yours getting done? Let us know whatthe colouring is like, mines candy white aswell

Offline DANBOY66

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Re: Front wing rust warranty success!!
« Reply #742 on: November 14, 2014, 10:27:11 pm »
get my car back Monday  :surprised:

2 weeks in a touran is a killer
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Offline Spankiee

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Re: Front wing rust warranty success!!
« Reply #743 on: November 15, 2014, 09:33:42 am »
Mine won't be done for ages yet the body shop won't be in any rush.

It's not actually vw that are doing it, but he assured me they are an authorised vw repair shop and he sends all the warranty stuff to them. I asked about a curtosy car he sort of couldn't answer me and said you have to ask that garage so no doubt I won't be getting anything or anything half decent.
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Offline K9

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Re: Front wing rust warranty success!!
« Reply #744 on: November 15, 2014, 02:16:23 pm »
they offered me 50% without calling them, so i will call them on monday morning. some good tips and tricks i should tell em?

Offline edd30

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Re: Front wing rust warranty success!!
« Reply #745 on: November 16, 2014, 12:39:10 am »
I've been asked to contribute 50% - I'm going to call VW customer services on 0800 0833914.

Offline alexharvey

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Re: Front wing rust warranty success!!
« Reply #746 on: November 16, 2014, 01:01:48 am »
get my car back Monday  :surprised:

2 weeks in a touran is a killer

not as bad as 2 weeks in a UP!

 :signLOL:

Offline Yorkie92

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Re: Front wing rust warranty success!!
« Reply #747 on: November 16, 2014, 08:28:42 am »
I have mine booked in for a paint test tomorrow morning in Norwich, let's see what they say?  :popcornsoda:

Offline holepunch

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Re: Front wing rust warranty success!!
« Reply #748 on: November 19, 2014, 10:07:22 pm »
Took my 06 100k GTI to Heritage Bristol nominated body shop SJ Curtis for an inspection on the 4/8/14 and today after a bit of chasing I've been informed that one of my wings is totally covered and the other I'll have to pay £320 +VAT due to it being previously repaired.

Its booked in for the 1/12/14 and I'll update once its been done.

Offline Yorkie92

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Re: Front wing rust warranty success!!
« Reply #749 on: November 21, 2014, 05:57:45 pm »
Just had my phone call from Volkswagen to say that they are replacing both front wings free of charge so happy days  :happy2: