Just bought a 55 plate Golf with bubbling arches, a lot of rust bubbles at the bottom of the VW badge on the back. I'm very heartened with these stories of people getting their rust sorted under warranty and hoping I can too.My car will be in to Burton on Trent VW dealers next week to see what they say. Car was registered in August 2005 so not quite 10 years old yet. Any hints/tips about what to say when I arrive?James
News is back on our wing. Being replaced under warranty (June 2005 MK5 GTi)
Can anyone recommend a dealer around South Yorkshire / Nottinghamshire they've had success with please? I've read loads of the thread but I'm struggling to find any success stories around my area.
Quote from: AJP on July 31, 2015, 10:13:02 pmCan anyone recommend a dealer around South Yorkshire / Nottinghamshire they've had success with please? I've read loads of the thread but I'm struggling to find any success stories around my area.Jct600 on middlewood road in Sheffield. They did my front wings, sill and tailgate. Got the front wings replaced for free (after lots of arguments with vwuk)
Quote from: SkyJawa on July 31, 2015, 08:17:09 amNews is back on our wing. Being replaced under warranty (June 2005 MK5 GTi)Took mine to VW Westbury today and very helpful bloke put the details into ELSA and computer says no (over 10 (June 05)). My service books States 12 yr warranty but ELSA says 10. I was advised to contact VW UK. Did so and a case has been raised - will get a call by Tuesday.
Quote from: Stevepd on July 31, 2015, 05:51:08 pmQuote from: SkyJawa on July 31, 2015, 08:17:09 amNews is back on our wing. Being replaced under warranty (June 2005 MK5 GTi)Took mine to VW Westbury today and very helpful bloke put the details into ELSA and computer says no (over 10 (June 05)). My service books States 12 yr warranty but ELSA says 10. I was advised to contact VW UK. Did so and a case has been raised - will get a call by Tuesday. That's rubbish. Ours is over 10 years, just. Though people have said its dealer dependant, we also bought ours from them 2 years ago as approved used if that makes any difference. Either way the manual and vw website States 12 years so they shouldn't really be able to get away with saying no.....
My wing claim has been rejected by the dealer and VW Customer service who are claiming the previous owner neglected the car. As its only had one owner from new and has a FSH and is all original paint I disputed it but to no success. About to try on the boot handle area which is also bubbling, not holding out much hope as they have plenty of excuses!