Problem..... DSG...... :(

[sam]

Hi all,

I have owned my GTi for a little over 12 months now. I have been having issues over the last 5 months with the gearbox. These issues appear to be getting more regular.

It seems to jump out of gear is the only way to describe it.

Until this evening it appeared to be only doing it when in "m" or "s" mode particularly in 1nd or 2nd. The car suddenly loses power and revs. The gear indication down the right hand side of the midline display flashes. I have to then place the selector back into "D" when it then behaves.

I am really concerned its the dreaded mechtronics unit..... or however its spelt.

Can anyone shed any light on this?

Car is on a late 57 plate (September)...... been fully serviced including DSG service at 44k car now has just under 60k on it. Car is looked after also!

[edd666999]

from the description im 86.5% sure its your mechtronics.

In your position i would do a dsg reset (or find someone close who and do it for you) see how it goes.

If its still the same approach VW and i believe most people have got a 50% payout towards the work providing you have fvwsh and dsg services in the correct place.

[Frodo-anni]

Would have to agree with the above, particularly with the gear selection flashing.

You have any form of warranty? Providing you have FVWSH and dsg box serviced within the timescale you should receive some goodwill.

[vRS Carl]

You should get the Mechatronics replaced FOC for that year of car. It was a known issue which the Americans complained about, and got them all replaced FOC including a 10yr warranty. I'll dig out the info you need to go in armed with but you will need to jump through some hoops.

Take the car to a VW dealer to get them to look at it. This way you have the fault logged. You may have to get a reset and oil change done to jump through a few hoops but if you go in armed with the info I'll post in a minute then they will more than likely do it FOC.

Your only stumbling block might be that the DSG service was done at 44k and they state at 40k. But if they argue over 4k miles they will just be trying to get out of paying.

[justsean]

You should get the Mechatronics replaced FOC for that year of car. It was a known issue which the Americans complained about, and got them all replaced FOC including a 10yr warranty. I'll dig out the info you need to go in armed with but you will need to jump through some hoops.

Take the car to a VW dealer to get them to look at it. This way you have the fault logged. You may have to get a reset and oil change done to jump through a few hoops but if you go in armed with the info I'll post in a minute then they will more than likely do it FOC.

Your only stumbling block might be that the DSG service was done at 44k and they state at 40k. But if they argue over 4k miles they will just be trying to get out of paying.

Gutted no body mentioned this to me, I part paid for mine to be done so wasn't too bad (only paid £200 towards it as rest was covered by third party warranty)

[vRS Carl]

Here is the info i was referring too

This was the letter that VAG America sent to all owners of cars with DSG in 2008. This was posted by another member on a forum and knowing him personally I would be shocked if this wasn't genuine. 

<VIN>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
<MONTH YEAR>

Vehicle Identification Number (VIN): <VIN> Subject: Customer Satisfaction Program 37E6/S8 - Mechatronic Unit

Dear Volkswagen Owner,
Some customers have reported transmission performance issues under certain driving conditions. This was due to a potentially faulty component inside the transmission’s mechatronic unit, and affects a limited number of 2007- 2009 model year Volkswagen vehicles equipped with a DSG transmission. Our records show that your vehicle was built within the production date range of vehicles that may experience this issue.
What is the issue, and what can happen?
In some vehicles it is possible that a bushing inside the mechatronic unit has the potential to wear out prematurely, causing the clutches inside the transmission to operate less smoothly than before. As this wear occurs, the driver will begin to notice changes in the way the vehicle feels as the transmission shifts (jerking). While this change can become very pronounced, the vehicle remains safe to drive.
What will Volkswagen do?
We have sufficient part supply on-hand to replace the mechatronic unit in your vehicle. We will make loaner vehicles available at no charge.
What we would like you to do
If your vehicle is exhibiting the symptoms described in this letter, or at your convenience, please contact your dealer and arrange for an appointment to have the mechatronic unit replaced in your vehicle. When making your appointment, please provide your dealer with the Vehicle Identification Number (VIN) found at the top of this letter. Your dealer will pre-order the new mechatronic unit for your vehicle and have it on hand when you arrive for this service. This service will take about four hours and will be free of charge. Your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
The warranty on the DSG transmission in your vehicle was extended to 10 years or 100,000 miles (whichever comes first, from the vehicle’s original in-service date). Please refer to the letter we sent you previously for the warranty extension details.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this action, please forward this information immediately via first-class mail to the lessee within ten (10) days of receipt of this notification.
Have you changed your address or sold the vehicle?
If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. !2010 Volkswagen Group of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.
June 2010   37E6/S8 Page 7 of 61
Service help from us

If you have any questions regarding this action, please contact Volkswagen Customer CARE by phone or mail at:
Volkswagen of America, Inc. Attn: Customer CARE Center – Hills East (37E6/S8) 3499 West Hamlin Road, Rochester Hills, MI 48309 1-800-893-5298
We also invite you to visit our website at www.vw.com, where you can check to see if this or any other action may be open on your vehicle.

We appreciate the opportunity to update your vehicle so that it will continue to meet your high expectations. Thank you for driving a Volkswagen!

Sincerely,

Volkswagen Service & Quality

[sam]

And this is exactly why its worth being a member on the forums!

Thanks waiting on a call back from VW.

[Mandy]

Thanks for posting that up Carl, my 2nd gear has been sounding a bit clunky lately so I will save a copy of that letter incase I need it.

[sam]

Surprise........... surprise the dealer has said no warranty is left on the car and they want to charge me £96 Inc VAT per hour to find out whats wrong. How would people recommend you tackle the dealers with regards to the letter above?

[xxx_mojo_xxx]

Surprise........... surprise the dealer has said no warranty is left on the car and they want to charge me £96 Inc VAT per hour to find out whats wrong. How would people recommend you tackle the dealers with regards to the letter above?

A large shotgun...

My experience of VAG dealerships has been less than favourable.

[Apollo]

Surprise........... surprise the dealer has said no warranty is left on the car and they want to charge me £96 Inc VAT per hour to find out whats wrong. How would people recommend you tackle the dealers with regards to the letter above?

Simply print it out and take it with you, if the dealer does not budge approach a different one. If that fails contact VW Head Office.

[vRS Carl]

If you get no joy contact VAG UK as they are generally more receptive. I know of a few people that have been in a similar situation to yours and have all had the work done FOC or with substantial goodwill.

[sam]

** UPDATE **   Went to a different Dealer!!!


South Hereford VW have agreed no questions asked to foot 100% of the mechtronics replacement. I only have to pay around £200 labour including the time they have already spent trying to solve the problem. They are not 100% sure this is the problem - They are thinking something could be wrong with the selector or something but would like to replace this first under warranty. Top Service!!!!

[vRS Carl]

Result 

[scooba]

** UPDATE **   Went to a different Dealer!!!


South Hereford VW have agreed no questions asked to foot 100% of the mechtronics replacement. I only have to pay around £200 labour including the time they have already spent trying to solve the problem. They are not 100% sure this is the problem - They are thinking something could be wrong with the selector or something but would like to replace this first under warranty. Top Service!!!!

Now get on the phone to VW and complain about the first dealer