^^^^
Fair enough, TC, but I don't think that either Mat or myself are "blind mice" but rather that we've had nothing but good experiences of VWR, hence why we share our experiences too.
Glad to see you've calmed down from your unnecessary 'shouting' in your Reply #94, even if you do feel strongly about it. 
Tc you know I do most of my own stuff on cars and I would take my car to others but the 2 times I have it's come back fooked and with cross threaded bolts 
and just poor workmanship. I would and do trust awesome Gti with my car as they have done a few bits on it so blind no just know who I want working on my car and trust with it so it's that simple and as for the price of these mounts if you don't like the price don't buy them simple buy something else
2 discussions on this thread, VWR component prices and VWR service. I will only comment on the latter.Time for me to share my experiences, to balance the thread. Please bear in mind that I am a 28 years experienced Aerospace engineer, and toolmaker, so know a fair bit about engineering standards and practices, and the pitfalls along the way.
This is not a VWR slating post, just open and honest experiences.VWR have cocked up a fair few times (as have other garages). On other forum members cars, including my Ed30. No garage is perfect, pay your money and take your choice.
What is not in question is their wish to rectify, and regain. Or their wish to bend over backwards to assist My observation of the VWR situation IMO, (and i have had many a chat with MW and Sam over this), is that being massively successful and subsequently busy with their racing commitments. That and happy Road car customers do not mix IMO. Attention to detail is always the victim of over committal, something we are fairly hot on in my profession.
So companies strive to find the nirvana of correct balance of tempo and commitments, too little and you will lose focus and you will fall-over, too great and focus again de-grades, in both cases focus (standards) is the major victim.
This is not an easily achievable condition, and usually does not last too long, before such variables as manpower shortages, or unexpected failures muddy the water (there are infinite ingredients to the condition and the loss of one or a few soon place the condition in jeopardy).
Like TC - I get on well with the lads, I have had many a good laugh with Sam, Simon, Legs and Matt them, however they need to decide what they want to focus on - Racing or Customer cars.
I have direct experience of their cock-ups (3 times) and subsequent apologies and regains. Yet, I still have MW's mobile number in my phone.
Remember despite what others may say, we work hard for our money and want to feel customer focus of the correct level, and at times VWR have not achieved this successfully. I must say that direct contact (when achieved - (as alluded to they are normally busy) usually has the desired effect)
So do I think that VWR are better than your local decent Independent? They should be and certainly would be if......
Please also Remember the forum will only grow, and prosper on the standard of information on here, and bad experiences need reporting as much as good, in spite of other members preferences.
As you were!
