Hi,
I own a VW Golf 2.0 TDI (2010 plate) & paid for my local VW dealer to fit an RNS 510 system 14 months ago. The system worked perfectly up until about 4 weeks ago, when it started to just randomly shut down.
One morning I had a flat battery on the car & after recharging it I realised that there was a problem with my Sat Nav (which I depend on!). When I input my destination & press start route guidance, the map comes up & the woman just says your destination is in the direction indicated, but tells me nothing more! It used to give me exact audio directions at every turn, junction, etc but it no longer does this! On the map my location is highlighted by a red circle & my destination is pin pointed by a flag, but like I said it no longer gives me "any" audio directions! Everything else on the system (eg. radio, CD player, etc, continued to work perfectly.
I took my car back to the VW dealer today and explained the problem with the sat nav only to be told that there must be a fault with the system as it is draining my battery, so they have disconnected it. They could not tell me however what the fault could be. I was told it could be a small fault such as the wiring, or could be a big fault, but in any case no one within VW could diagnose the fault because they did not have the diagnostic tools to do it! Further, I was told that they could not tell me who manufactured the system, or where I could take it to be looked at and potentially repaired. As far as they are concerned, they said my only option (as the system is out of warranty) was to replace the system with a new system at a cost of £2,200!!
Any help, or advice on what the problem could be, or where I could get it looked at would be greatly appreciated.
Thanks
Jess
