RNS510 Display - Changed Itself to Grey / Blue !

[bigalmckenzie]

I've taken a couple of pics but don't know how to upload them.  I could e-mail them to you if you PMed me your e-mail address but I realise that might not be forum etiquette...

[dandav1985]

Upload them via photo bucket..............................

[bigalmckenzie]

OK - I hope this works.  Hopefully the pics will magically appear below ...

[bigalmckenzie]

Do my pictures help to identify the problem ... ?

[edd666999]

Do my pictures help to identify the problem ... ?

its broken 

[bigalmckenzie]

Maybe, but it is still working - i.e. I can get sound out of it.

So, back to my original question - is it just the screen or the whole unit? 

How can I be sure which as one solution is clearly less expensive than the other.

[Chris01]

I'd try to discuss this with the dealership since it might not be an easy fix for you. I've had the dealership fix small damages that happened to the car while it was in for service and they were pretty ok with it. This might be trickier than a simple scratch but you could bring it to them and see what they say.

[bigalmckenzie]

Thanks Chris.  It's with them at the moment so hopefully hopefully it can be resolved quickly, amicably & successfully ...

I'll let you know how I get on.

[bigalmckenzie]

So, not surprisingly the dealer has told me I need a new unit and that's it.

Although the display is quite faint the unit is otherwise still fully functional.  Someone else has told be I might just need a new screen or it could be the whole unit.

So I'm on the lookout for someone trustworthy in the Glasgow area who can successfull the diagnose the problem and rectify it at a not unreasonable cost.

Anybody know of anyone near to me in Glasgow?

Thanks.

[edd666999]

So, not surprisingly the dealer has told me I need a new unit and that's it.

Although the display is quite faint the unit is otherwise still fully functional.  Someone else has told be I might just need a new screen or it could be the whole unit.

So I'm on the lookout for someone trustworthy in the Glasgow area who can successfull the diagnose the problem and rectify it at a not unreasonable cost.

Anybody know of anyone near to me in Glasgow?

Thanks.

It's going to be guess work without swapping the screen for a new one and seeing if it's all good from there. Could just be the light strip in the LCD. Still need a new screen.

[doylebros]

Common fault in laptops - new screen will sort it

This is what you need to read then ask yourself can you do it?

http://www.vwwatercooled.com.au/forums/f78/rns-510-hdd-replacement-ssd-swap-diy-60984.html

The job will be easy if you've got the tools, time and the replacement part.

[BcPitta]

looks like the baclight has died to me as the lcd is still working in the pics

[doylebros]

I've had a search and see no one selling any back lights for the RNS510 - May be you could strip the front panel further? But the smallest part I can find is a screen.

[doylebros]

This is worth a read

http://vwnavi.com/volkswagen-factory-fit-navigation-systems/rns-510-mfd3-navi-system/firmware/14638-display-backlight-not-working-after-upgrade-3810-3970-a.html

He fixed it with firmware!

Read Seppo 1407

[Chris01]

Sorry to hear about the dealership washing their hands on this. Its surprising to see how picky RNS can be with media or even firmware. If its a firmware issue it should be fairly easy to resolve though. According to the person that had the issue in Doyle's link, the screen went dark right after the update. It's worth checking your current firmware version any way you can.

It looks like this is a common issue with RNS, ebay is full of repair services. Here's one i came across while browsing ebay, but there's a lot more.
http://www.ebay.com/itm/FAULTY-VW-RNS-510-REPAIR-SERVICE-Black-or-splash-screen-only-/300793815285?pt=UK_In_Car_Technology&hash=item4608b560f5