That's a result especially at this of time the year! Judging by the *'s it must have been a fair amount of interest/overcharging. I wonder how many other people that this has happened to.
Its not overcharging its "Compensation" for not sending the statements on time , why it should be so much is beyond me , its only not sending a few statements , its just a piece of paper that tells you about your loan that you took out and how much you have paid etc . Just like many other bits of paper you receive and put straight in the shredder . Its costing financial institutions millions .