Received this as they are not wiling to give a full refund.
basically hey want me to go all the way back to their garage and waste my time when I don't have the time to do this.
I told their solicitor to get them to collect the car but they aren't interested.
Dear Sir
We refer to your letter dated 2 February.
Our letter of the 29 January was clear enough.
If you require our client to consider your claim the vehicle must be returned to it for inspection purposes.
Our client may offer repair, if appropriate.
It is a matter for you whether or not you choose to accept any such offer.
You will understand that it is not for us to advise you.
Once again, may we respectfully suggest that you contact our client soonest to arrange return of the vehicle for inspection purposes.
If you are not prepared to comply with such request then with regret there is nothing more that can be done to assist.
Should you have any doubt as to the nature and effect of this request then you may wish to seek independent legal advice.
We await your considered response.
Yours faithfully