VW Warranty work

[RedRobin]

edit - i need to read a dictionary my spelling is atrocious 

....Your spelling is excellent, dear boy! I only wish everyone else could spell so well. It's your punctuation which could be improved.

[TomB]

agreed tom that would be a bad idea they would test drive it to check everythings ok then realise something is seriously wrong. only time i use valet is if my GF needs to borrow the car! i tell her park as far away from curbs as possible and watch out for trees and parked cars, bless her she doesnt even realise when i change the settings! she doesnt want to go fast and i dont see why a mechanic at VW would either when they drive them all the time. its about trust. i trust my dealer, just not my girlfriend!!  


edit - i need to read a dictionary my spelling is atrocious  

LOL bless her!  That's what 17s are for my friend!  

My gf is a fast driver and would love my GTI but she's too scared to drive it for fear of my reaction if she crashed it.  She once drove my Ibiza Cupra round the corner for me and she almost threw herself out through the windscreen for not being used to 4 pots!

Anyway back on topic, personally I don't particularly trust any of my local dealers, but I'm sure that if they did crash it, their insurance would cover it, and I'd get a good demo as a loan car.

[Aparoon]

I dont think they are going to go out and crash the car, but I hate the thought that some mechanic is ragging my car around, I take care of my car and have spent a lot of money on it! If they have to test drive it after the cambelt is fitted then thats ok, if they call me I will go with them no problem!

They have also told me that they will need the car for a few days, why is this? I was under the impression it took about 3hrs?

I have sorted the spelling on the previous posts, I was using my ps3, which is difficult to use to say the least... 

[NB07]

mine was in for 2 days for this 

[bacillus]

Taking the car to vw in the morning to have the cambelt sorted, is there any reason they would have to drive it? I am really ott and dont want anyone driving it for fun  

Anyone else like this and what do you say when you leave your car with them?

Cheers  

If you feel this way towards your dealer then why not use Awesome as they will use genuine VW parts and your warranty will remain intact?

[Aparoon]

Because the work is being done under warranty... otherwise I would have taken it to Psi Tuning without a doubt 

[xxx_mojo_xxx]

Just to add my penny worth...my experience of VW dealerships on the whole has been straightforward crap.  I have been to 3 separate dealers...and they all pretty much treat you like dirt, that is, unless you're interested in buying a car off them.

If it weren't for the rave reviews and the fact that I'm smitten by my GTi I would have parted with it pretty much after my 1st service.  I actually dread taking my car to the dealership for servicing or anything else...it's such a drain and hard effort!!!

[Poverty]

Ye I heard VAG headoffices interrogate the ecu now to see if the car is mapped or not. The stealers might not know its mapped, but the head office sure will.

Gonna have to go ba ck to the old school, and get the map taken off completly by your tuner instead of just turning it off.

....But why the secrecy? Why hide it?

Because SEAT UK will void your warranty even over fitting a different make of headlight 

[Poverty]

Ye I heard VAG headoffices interrogate the ecu now to see if the car is mapped or not. The stealers might not know its mapped, but the head office sure will.

Gonna have to go ba ck to the old school, and get the map taken off completly by your tuner instead of just turning it off.

....But why the secrecy? Why hide it?

Because SEAT UK will void your warranty even over fitting a different make of headlight bulb 

[RedRobin]

Ye I heard VAG headoffices interrogate the ecu now to see if the car is mapped or not. The stealers might not know its mapped, but the head office sure will.

Gonna have to go ba ck to the old school, and get the map taken off completly by your tuner instead of just turning it off.

....But why the secrecy? Why hide it?

Because SEAT UK will void your warranty even over fitting a different make of headlight  

....My understanding of the law on such matters is that they would have to prove that the warranty subject at issue would have had to have been a direct cause due to your modification. So for example, they would not be able to refuse to honour the work done under warranty if the fault was with an oem cambelt because you had changed the headlights.

In practice you might find that you would have to firstly pay for the warranty work and then claim for it afterwards, but with your legal costs included. This isn't really fair to then put the onus on you to threaten them with court action.

Btw, I was without my car for only half-a-day for my cambelt service which also included a new water pump and a couple of other minor jobs.

[Poverty]

Ye I heard VAG headoffices interrogate the ecu now to see if the car is mapped or not. The stealers might not know its mapped, but the head office sure will.

Gonna have to go ba ck to the old school, and get the map taken off completly by your tuner instead of just turning it off.

....But why the secrecy? Why hide it?

Because SEAT UK will void your warranty even over fitting a different make of headlight  

....My understanding of the law on such matters is that they would have to prove that the warranty subject at issue would have had to have been a direct cause due to your modification. So for example, they would not be able to refuse to honour the work done under warranty if the fault was with an oem cambelt because you had changed the headlights.

In practice you might find that you would have to firstly pay for the warranty work and then claim for it afterwards, but with your legal costs included. This isn't really fair to then put the onus on you to threaten them with court action.

Btw, I was without my car for only half-a-day for my cambelt service which also included a new water pump and a couple of other minor jobs.

Yeah, I know about that, and alot of people on scn also, but trouble is many people just end up backing down and taking the car elsewhere.

SEAT are pushing things knowing that they will get away with it for most people. They even refused to warrant a replacement turbo due to a milly having been fitted 

[RedRobin]

Yeah, I know about that, and alot of people on scn also, but trouble is many people just end up backing down and taking the car elsewhere.

SEAT are pushing things knowing that they will get away with it for most people. They even refused to warrant a replacement turbo due to a milly having been fitted 

....Well if people aren't prepared to stand up for themselves they only have themselves to blame. SEAT and others will simply take advantage of you but can only do so if you allow them to.

Personally, I don't back down so easily and quite enjoy legal wrangling and court cases.

Incidentally, they could probably successfully argue that a turbo fault was aftermarket exhaust related. It would doubtless get technical and probably go above the head of and interest of someone sitting in judgement - Which wouldn't help!

[stealthwolf]

I've had one good, friendly dealer do the car's servicing and in no way was I badly treated. Compare this to another dealer when my gti broke down (in warranty) and I felt I had to push to get things done. 

[B3n]

I also work for a dealer not VW  mind but its in the VAG Group.
When certain work is undertaken on your car then the technician needs to drive it A) to diagnose the problem B) to ensure he has rectified the problem. Its all to ensure that the repairs made are good enough to be released to the customer.

If you are a trained technician and understand fully how your car woks then yes leave a note saying car is not to be driven if you are not trained in such matters dont as if there was still a fault in your car you would be the first person standing back at the reception desk shouting and screaming as your car aint fixed trust me it happens

I also take great care in my car but there is alot more to worry about in life than the thought of someone else driving my car hey they cannot drive it half as bad as i do anyway

And on the remap front i have mine done i have no intention of informing my dealer it has been done but if they ask i will tell them no point in hiding it.

Bit of a rant here but hey! peeps be nice to your dealers even if they are twonks the nice freindly customer will have a lot more done for them than the awkward arrogant sod who threatens court action every time he gets a bill for oil disposal. Its alot easier to just do the work than spend days arguing with a customer about the remap on his car invalidating his warranty. If you dont llike you local dealer find another one. Simples

[RedRobin]

^^^^
Yep, I agree with B3n - At least start off being nice to people and trusting people until you are given good reason to do otherwise. And be aware that everyone makes mistakes, so assess the overall picture. You get more with honey than with vinegar!

Be sh!tty to people and they'll be sh!tty back - Just try it!